Toshiba e-STUDIO 600 User Manual page 308

8 Troubleshooting
Error Code
3C30-3C32
3C40-3C42
3C50-3C52
3C60-3C62
3C70
3D10
3D20
3D30
3E10
3E20
3E30
3E40
3F00, 3F10,
3F20, 3F30,
3F40
308 TopAccess Error Messages
Cause
TIFF resolution error
TIFF paper size error
Offramp transmission error
Offramp security error
Power failure
Destination address error
Exceeding maximum offramp destinations
Fax unit is not installed
POP3 server communication error
POP3 server communication timeout
POP3 login error
POP3 login type error
File I/O error
Corrective Action
Ask the sender to resend the Email with
attached TIFF files whose resolution is
either 200x100, 200x200, 200x400,
300x300, or 400x400 dpi.
Ask the sender to resend the Email with
attached TIFF files that can be printed on
the paper available for this equipment.
Ask the sender to specify the correct fax
numbers and resend the Email.
Confirm that specified fax numbers are
registered in the address book of the
equipment. If not, register the fax num-
bers in the address book and ask the
sender to resend the Email with correct fax
numbers.
Confirm the job is recovered or not. If not,
ask the sender to resend the Email.
Ask your administrator whether the DNS
and mail server settings are correctly set.
If they are correctly set, ask the sender to
confirm the destination address is correct.
Ask the sender to specify up to 40 destina-
tions for one offramp gateway job. The
equipment cannot perform the offramp
gateway transmission for more than 40
destinations.
Make sure the Fax unit is installed, or con-
nected correctly.
Ask your administrator that the POP3
server address is correctly set, or the
POP3 server works properly. If SSL is
enabled, make sure that SSL port number
is correctly set.
Ask your administrator that the POP3
server works properly and the LAN cable
is connected to the server.
Ask your administrator that the POP3 user
name and password is set correctly.
Ask your administrator that the POP3 login
type (Auto, POP3, APOP) is set correctly.
Ask the sender to resend the Email. If the
error still occurs, contact your service rep-
resentative.