Toshiba e-STUDIO 600 User Manual page 306

8 Troubleshooting
Error Code
1C60
1C61
1C62
1C63
1C64
1C65
1C66
1C69
1C6A
1C6B
1C6C
1C6D
1C70
1C71
306 TopAccess Error Messages
Cause
HDD full failure during processing
Address Book reading failure
Memory acquiring failure
Terminal IP address unset
Terminal mail address unset
SMTP address unset
Server time time-out error
SMTP server connection error
HOST NAME error
Terminal mail address error
Destination mail address error
System error
SMTP client OFF
SMTP authentication error
Corrective Action
Reduce the number of pages of the job in
error and perform the job again. Check if
the server or local disk has a sufficient
space in disk capacity.
Turn the power OFF and then back ON.
Perform the job in error again.
Reset the data in the Address Book and
perform the job again.
If the error still occurs, contact your service
representative.
Turn the power OFF and then back ON.
Perform the job in error again. If the error
still occurs, contact your service represen-
tative.
Ask your administrator to set the IP
address of the equipment.
Ask your administrator to set the E-mail
address of the equipment.
Ask your administrator to set the SMTP
server address.
Check if the SMTP server is operating
properly.
Ask your administrator to set the login
name or password of SMTP server and
perform the job again. Check if the SMTP
server is operating properly.
Ask your administrator to check if there is
an illegal character in the device name.
Delete the illegal character and reset the
appropriate device name.
Ask your administrator to check if there is
an illegal character in the E-mail address
of the equipment. Delete the illegal char-
acter and reset the appropriate E-mail
address, then perform the job again.
Check if there is an illegal character in the
Destination E-mail address. Delete the
illegal character and reset the appropriate
Destination E-mail address, then perform
the job again.
Turn the power OFF and then back ON.
Perform the job in error again. If the error
still occurs, contact your service represen-
tative.
Ask your administrator to enable the
SMTP Client and perform the job again.
Confirm the login name and password are
correct. If SSL is enabled, make sure that
SSL port number is correctly set.