Introduction - Xerox Phaser 6250 Service Manual

Introduction

This section provides troubleshooting information related to the Phaser 6250 Color
Laser Printer's front panel error messages and codes. Only jams and fatal errors will
produce an associated numeric code. Error messages and codes are generally specific,
making it important that service personnel and users record error messages as
displayed, and provide that information when reporting problems with the printer.
Any code associated with an error message or jam can be viewed by pressing the
INFO button and scrolling to the bottom of the help text displayed on the front panel.
Some procedures require running service diagnostic test functions to verify a specific
printer part is operating correctly. For information on Service Diagnostics and all
internal printer test functions, see the table "Service Diagnostics" on page 3-9
To troubleshoot problems, such as start up and power on, media, paper path, print-
quality or image problems, and electrical failures not associated with a front panel
message or code, refer to the section "Troubleshooting" on page 4-1.
If an error message or code is not visible on the front panel, the usage profile report
and fault history list errors reported by the printer.
Jam error histories have a slightly different format than other error codes. The
correlation between the Jam Error Help Text and the equivalent Fault History Code is
given in the "Jam History Error Codes Table" on page 3-16
When an error first occurs, record the error message and code then cycle power to the
printer to see if the error recurs. These can be accessed one of three ways:
Accessing Fault History
1.
Print (if possible) the
Troubleshooting Menu --> Service
second page of the report.
2. View the printer's fault history on the front panel. Go to
Menu --> Service Tools --> Engine Error
Note
Definitions of the fault codes that appear in the fault history are given in
"Printer Status Codes" on page A-2.
3.
If the printer is connected to a network and has a TCP/IP address, view the
printer's web page using a web browser.
a.
Open a web browser.
b.
Enter the printer's IP address as the URL.
c.
Select the Support Tab/Troubleshooting/Diagnostics Logs and the fault
history will be displayed.
4.
If additional information is required, print the
printer's front panel
3-2
Printer Status Page
Troubleshooting Menu --> Service
Phaser 6250 Color Laser Printer Service Manual
from the printer's front panel
Tools. The fault history is listed on the
Troubleshooting
History.
Service Usage Profile
from the
Tools.