Imaging unit smart chip contact service check
Action
Step 1
a
Make sure that the imaging unit is properly installed.
b
Check if the imaging unit is supported. Replace with a supported
imaging unit if necessary.
Does the problem remain?
Step 2
Check the cable JARW2 for proper connection to the controller board.
Is it properly connected?
Step 3
Check the imaging unit smart chip contact for damaged pins.
Is it free of damage?
Toner smart chip compatibility service check
Action
Step 1
Verify if the toner cartridge is supported by this device.
Is the toner cartridge supported?
Step 2
Insert a supported toner cartridge.
Does the error remain?
Step 3
Update the firmware.
Note: Contact the next level of support for the correct firmware level.
Does the error remain?
Yes
Go to step 2.
Go to step 3.
Replace the controller
board. See
board removal" on
page
Yes
Go to step 3.
Go to step 3.
Contact the next level
of support.
Diagnostic information
80
No
The problem is solved.
Reseat the cables.
Replace the printer.
"Controller
187.
No
Go to step 2.
The problem is solved.
The problem is solved.
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