Printer/cartridge mismatch service check
Action
Step 1
Check if the toner cartridge is supported. Replace with a supported toner
cartridge if necessary.
Does the problem remain?
Step 2
a
Make sure the toner cartridge smart chip contact cable JARW1 is
properly connected to the controller board.
b
Make sure the toner cartridge smart chip contact is free of debris.
c
Check the toner cartridge smart chip contact for damaged pins.
Is it free of damage?
Step 3
Check if the firmware level matches the serial number.
Do they match?
Flash full service check
Action
Step 1
Format the flash memory. Navigate to Settings > Print
Settings > Utilities, then select Format Flash.
Does the error remain?
Step 2
Remove the installed memory, and then POR the machine.
Does the error remain?
Step 3
Replace the controller board. See
page
187.
Does the error remain?
"Controller board removal" on
Diagnostic information
83
Yes
No
Go to step 2.
The problem is solved.
Go to step 3.
Replace the toner
cartridge smart chip
contact. See
cartridge smart chip
contact removal" on
page
Replace the controller
Reflash the firmware.
board. See
"Controller
board removal" on
page
187.
Yes
No
Go to step 2.
The problem is solved.
Go to step 3.
Replace the memory
card.
Contact the next level
The problem is solved.
of support.
4514
"Toner
188.