Datamax H Class Operator's Manual page 126

Displayed
Message
REFLECTIVE Consistently high sensor
MODE readings were detected.
FAULTY
SENSOR
Two causes are possible:
REWINDER
FAULT (1) The Rewinder option is
enabled, but no internal
rewinder movement was
detected; or,
(2) The rewinder option is in
auto mode and a peel and
present mechanism is
installed, but the rewinder
has stopped rotating.
The internal rewinder has
REWINDER
reached capacity and has
FULL stopped turning.
RIBBON FAULT Two causes are possible:
(1) The Thermal Transfer
media type has been
selected, but no ribbon
movement or only sporadic
movement has been
detected.
(2) The ribbon sensor values
have changed.
Description
118
Possible Solution(s)
Press any key to continue. Ensure that
media was removed from the media sensor
during the appropriate calibration steps; also
ensure that no labels are stuck in the
media sensor. Retry the calibration. If the
problem persists, call for service.
If full, unload the internal rewinder then press
the FEED Key to clear the fault.
Otherwise, cycle printer power OFF and ON.
If the fault does not clear, call for service. To
continue printing labels, enter the menu
system, go to Printer Options / Rewinder and
disable the option.
Unload the internal rewinder then press the
FEED Key to clear the fault.
Ensure that ribbon is installed.
If using direct thermal stock, change the
Media Type setting to Direct Thermal.
Press the FEED Key to clear the fault -- if the
fault does not clear check the Ribbon Hubs
for free movement. Also, ensure that the
ribbon core fits snugly onto the supply hub,
and that the ribbon is not slipping or stalling
as labels are printing (typically caused by an
incorrect media and ribbon combination). If
no binding, slipping, or stalling is apparent,
press and hold the FEED Key until at least
three labels have been output.
If the fault does not clear, call for service.