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Datamax h-class h-8308p Operator's Manual

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H-8308p
Operator's Manual

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Summary of Contents for Datamax h-class h-8308p

  • Page 1 H-8308p Operator’s Manual...

  • Page 3: Copyright Information

    In no event shall Datamax-O’Neil be liable to the purchaser for any damages resulting from or related to any failure or delay of Datamax-O’Neil in the delivery or installation of the computer hardware, supplies or software or in the performance of any services.
  • Page 4 Agency Compliance and Approvals UL60950-1: 2007 2nd Edition Information Technology Equipment CSA C22.2 No. 60950-1-07 2nd Edition Listed The manufacturer declares under sole responsibility that this product conforms to the following standards or other normative documents: EMC: 2004/108/EC EN 55022 (2006, A1 :2007) Class A EN 50024 (1998, A1:2001, A2:2003) Safety: This product complies with IEC 60950-1, 2nd Edition, 2007-03-27 ROHS: 2002/95/EC...

  • Page 5: Important Safety Instructions

    Important Safety Instructions The exclamation point within an equilateral triangle is intended to alert you to the presence of important operating and maintenance instructions. This unit has been carefully designed to provide years of safe, reliable performance. As with all electrical equipment, however, there are some basic precautions that you should follow to avoid personal injury or printer damage: ...

  • Page 7: Table Of Contents

    Contents 1 Overview ..................1 1.1 About the Printer ................1 1.1.1 Standard Features ..............1 1.1.2 Optional Features ..............3 2 Getting Started ................5 2.1 Unpacking ..................5 2.1.1 Additional Requirements ............6 2.2 Installation ..................6 2.2.1 Connecting the Power Cord ............6 2.2.2 Connecting an Interface Cable ............
  • Page 8 4 Using the Control Panel ............... 25 4.1 Menu Overview ................25 4.2 Layout of the Display ................ 25 4.2.1 Three Button Panel ..............26 4.2.2 Home Screen ................. 26 4.3 Menu Functions ................28 4.3.1 System Information .............. 28 4.3.2 Settings Report ..............
  • Page 9 5 Operating, Adjusting and Maintaining the Printer ....... 71 5.1 Printhead Assembly Adjustments ............71 5.1.1 Leveling Cam Adjustment ............71 5.1.2 Printhead Pressure Adjustment ..........73 5.2 Maintenance ................... 74 5.2.1 Cleaning the Printhead ............75 5.2.2 Cleaning the Fan Filter ............77 5.2.3 Cleaning the Interior Compartment ...........

  • Page 11: Overview

    Overview 1.1 About the Printer Congratulations on your purchase of the H-Class H-8308p printer (hereafter referred to as “the printer”). This manual provides information regarding printer setup, operation, and care. To print label formats, refer to the instructions provided with your labeling software; or, if you wish to write custom programs, a copy of the pw Series Programmer’s Manual can be...
  • Page 12 Feature (continued) Direct Thermal Printing Downloadable Firmware Upgrades DRAM Memory (MB) Multi-Language Support Ethernet LAN Fault Handling with Reprint Flash Memory (MB) Touchscreen Graphics Display Host-Accessible Memory IntelliSEAQ Printhead Internal Test & Configuration Labels Label Retract Control after Print Media Counters Media Tear Bar Option Hardware Auto-Detection On-Demand and Batch Printing...

  • Page 13: Optional Features

    1.1.2 Optional Features The following optional features are offered for the printer: Wireless Ethernet A WiFi Ethernet card with many features, including: 802.11b WiFi LAN standards-based technology Integrated module with radio, baseband, MAC, and application processors Built-in TCP/IP and UDP for flexible LAN connectivity options Built-in Web server for drop-in LAN and internet connectivity Built in WEP security protocol Integrated command interface that eliminates complicated software drivers...

  • Page 14: Option Installation

    A hub assembly that allows printing with ribbon for exceptional image clarity and durability, as compared to most direct thermal media types. Option Installation The table below lists the experience needed to install the options described above. For more information, contact your dealer or Datamax-O’Neil. Option Installation Option Recommended Installer...

  • Page 15: Getting Started

    Getting Started 2.1 Unpacking The printer has been carefully packaged to prevent transit damage. (Inspect the container for damage and, if evident, notify the shipping company before acceptance.) After removing the packaging, check the contents of the shipment. The following items are included: Printer Power Cord Quick Start Guide...

  • Page 16: Additional Requirements

    Other items can also be needed for operation: An interface cable (see Section 2.2.2); Applicable media (see Section 7.3); and, Applicable software (consult the Accessories CD-ROM, your dealer, or Datamax-O’Neil). 2.2 Installation The printer features an auto-ranging power supply and several different interface types for easy installation.

  • Page 17: Connecting An Interface Cable

    2.2.2 Connecting an Interface Cable The printer can be interfaced to a host device via the Ethernet, USB or optional serial port. Following power-up (or after inactivity), interface port selection occurs automatically upon detection of valid data.  • To change an active port immediately, cycle the power OFF and ON. Ethernet Connection The Ethernet interface supports several menu-selectable modes.

  • Page 19: Setting Up The Printer

    Setting up the Printer 3.1 Media Loading Load media according to its type and source, after performing these prerequisites: A. Raise the cover. B. Rotate the Printhead Latch counterclockwise then raise the Printhead Assembly.
  • Page 20 C. Slide the Media Guide outward. D. Rotate the Media Guide upward. E. Proceed according to the source of the media being installed: • If using internally supplied (roll media) sources, see Section 3.1.1; or, If using externally supplied sources (e.g., boxed fanfold stock), see Section 3.1.2. •...

  • Page 21: Internal Media Sources

    3.1.1 Internal Media Sources A. Slide Roll Media completely onto the Media Hub. B. Route the media under the Media Guide Extrusion then out the front of the printer, as shown. C. Rotate the Media Guide into the DOWN position and then slide the guide inward until it rests lightly against the edge of the media.
  • Page 22 D. If loading media for the first time, or if switching media types, widths, or configurations, position the Media Sensor as detailed in Section 3.2; otherwise, go to Step E.  If loading thermal transfer media, also load ribbon; see Section 3.3. E.

  • Page 23: External Media Sources

    3.1.2 External Media Sources A. Place the media supply (box or roll) parallel to and in-line with the Rear Media Loading Slot or Bottom Media Loading Slot, in a position that will not cause the media to twist or turn as it feeds from the source. ...
  • Page 24 E. If loading media for the first time, or when switching media types, widths, or configurations, position the Media Sensor as detailed in Section 3.2; otherwise, go to Step F.  If loading thermal transfer media, also load ribbon; see Section 3.3. F.

  • Page 25: Media Sensor Adjustment

    3.2 Media Sensor Adjustment Position the Media Sensor for proper label detection: A. Raise the Printhead Assembly. Note the Red Dot (see illustration below) that identifies the location of the Media Sensor. B. Grasp the Slide Tab to position the Red Dot according to the Media Type, as detailed below.

  • Page 26: Ribbon Loading

    3.3 Ribbon Loading Ribbon, required when printing on thermal transfer media, should be loaded as follows:  The use of ribbon slightly wider than the media (and liner, if any) is recommended to help protect against abrasive wear. A. Rotate the Printhead Latch counterclockwise then raise the Printhead Assembly.
  • Page 27 B. In the direction appropriate for the ribbon type being installed (Coated Side In or Coated Side Out), slide a Ribbon Roll completely onto the Ribbon Supply Hub, as shown below.  The coated (inked) side of the ribbon must face the media. Coated Side In (CSI) Ribbon Coated Side Out (CSO) Ribbon C.
  • Page 28 D. Route the ribbon up and around the Ribbon Take-Up Hub. Wrap the ribbon several times clockwise (as indicated by the directional arrows) around the hub to secure it. E. Lower the Printhead Assembly then rotate the Printhead Latch completely clockwise. F.

  • Page 29: Configuring Media And Ribbon Settings

    3.4.1 Using Media and Ribbon IDs Media and ribbons supplied by Datamax-O’Neil and other vendors may have up to an eight (8) digit media ID and ribbon ID assigned. These codes may be created in the Utility menu and then selected from Media menu via the printer’s front panel. All relevant print parameters will be automatically configured.
  • Page 30 6. Select the Paper Sensor Type button until your paper type appears. The options are as follows:  Gap  Mark on Bottom  Notch  Continuous Note: For more information, refer to the section “Top-of-Form Sensor.” 7. Select the Ribbon Mode button until the correct option appears. The options are as follows: ...

  • Page 31: Setting The Media And Ribbon Parameters Manually (Advanced)

    3.4.3 Setting the Media and Ribbon Parameters Manually (Advanced) There are times when all print parameters must be set manually. This can happen when a new or specialized media or ribbon is being used. This advanced procedure will use the Custom Manual utility.

  • Page 32: Print Driver Installation

    3.5 Print Driver Installation The Windows driver is located on the Accessories CD-ROM included with the printer. For the latest version please visit our web site at http://www.datamax-oneil.com. Installing the Windows Driver: 1. Place the Accessories CD-ROM included with the printer into the computers CD- ROM drive.
  • Page 33 Important Notes: The Windows driver functions the same as any other Windows printer. While built-in help files provide information on all settings, there are some important setting parameters that should be observed for trouble free printing: Page Setup Tab: Stock Options Tab: Print Speed &...

  • Page 35: Using The Control Panel

    Using the Control Panel 4.1 Menu Overview The printer is designed with a touchscreen display. Functions can be enabled and disabled and settings can be changed through the on-screen menu. Press the buttons on the screen with the light touch of a finger. Caution: Do not touch the screen with excessive force or by using sharp objects.

  • Page 36: Three Button Panel

    4.2.1 Three Button Panel The printer may be placed in 3-button security mode which restricts the operator from changing any settings or printing test labels. An administrator can access the printer menu by pressing on the “Model ID” in the taskbar and entering the appropriate security password. Once the password has been entered and accepted, the user will be allowed access to the full home screen.

  • Page 37: Information Button

    Operator Action Area Information about the current printer action will be displayed in this area. For example, “Printing 1 of 3” might be displayed when printing the first of three labels for a print job. Date / Time The time and date may be toggled on by pressing the upper right corner of the display. After pressing the blank area, the current date and time will be displayed on the screen.

  • Page 38: Menu Functions

    4.3 Menu Functions 4.3.1 System Information The following will be displayed upon selection of the System Info button: • Printer Model • Printhead Model • Firmware Version • FPGA Version • Boot Version • Board ID • RAM Size • Flash Size •...
  • Page 39 Printer Settings • Cutter Mode • Cut by Count • Rewinder Mode • Present Sensor • Print Speed • Feed Speed • Reverse Speed • Present Distance • Paper Out Warning • Reprint on Error • Present Timeout • Pause Mode Page Defaults Settings •...
  • Page 40 Auto Settings • Auto Option Detect • Auto Present Distance • Auto Tension • Auto Speed Adjust Adjustment Settings • Present Distance Adjust • Cut Distance Adjust • Cutter Rotation Adjust • Vertical Adjust • Horizontal Adjust • Rewinder Tension Adjust •...

  • Page 41: Network Report

    4.3.3 Network Report The Network Report option provides information about the network on which the printer resides. The following information is available: • Ethernet IP • Ethernet Subnet Mask • Ethernet Gateway • Ethernet MAC • Ethernet DHCP • Wireless IP* •...

  • Page 42: Gpio Report

    4.3.6 GPIO Report The GPIO Report provides the following information: • GPIO Mode • Slew Speed • Pulse Width • Signal 1 - I/O, Function, Type • Signal 2 - I/O, Function, Type • Signal 3 - I/O, Function, Type •...

  • Page 43: Menu Button

    4.3.9 Menu Button The Menu button provides the user with access to the system settings and also allows for the enabling of options. The Menu screen displays the following options: • Basic • User • Advanced • Tools • Language •...
  • Page 44 b. Rewinder Mode Rewinder Mode controls the operation of the powered internal label rewinder. For printers with a print media rewinder installed, select from the following Rewinder Mode options: • • Clockwise • Counter Clockwise c. Present Sensor The Present Sensor option controls the on-demand dispensing of labels. To enable or disable the installed Present Sensor option, select or deselect the corresponding checkbox.
  • Page 45 b. User Media If media setup files have been stored internally or on a USB mass storage device connected to the USB host, the files can be selected from this interface. Using the up and down buttons, highlight the file and then select the green check button. Note: The first tab displays files that have been saved internally.
  • Page 46 Paper Sensor Type Paper Sensor Side Inside Outside Mark on Bottom Inside Outside Notch Inside Outside Continuous Inside Outside Ribbon Mode The Ribbon Mode option allows the user to enable and disable Ribbon Mode and notes the type of ribbon being used. Ribbon Mode has three settings: •...

  • Page 47: User Labels

    2. Upon exiting the Print Adjust panel, either select the green Accept button or the red Reject button. b. Contrast The contrast adjustment is set within the range of -10 to +10. To increase contrast, adjust the settings in a positive (+) direction. 1.

  • Page 48: Advanced Settings

    User Setups Printer configurations that have been saved internally or on a mass storage device attached to the USB host may be accessed and implemented from this utility. 1. Select User Setups. 2. Select the internally hosted user setup file. 3.
  • Page 49 Settings Values Ranges Default Orientation Portrait Portrait Landscape Reverse Portrait Reverse Landscape Raster Mode Transparent Opaque Opaque Default Font Number (Please see Appendix A for 0 to 52 23 (Courier) the appropriate values) Default Symbol Set (Please see Appendix A for [0] PC-8 the appropriate values) Default Point Size...
  • Page 50 Printer The following settings may be adjusted: • Presentation • Auto • Speeds • Alarms • Options • Set Defaults a. Presentation The following settings can be adjusted. Presentation Values Ranges Default Pause Mode Enable Disable Disable Present Time Out 0 - 1000 s 0 (never) Present Distance...
  • Page 51 c. Speeds The following settings may be adjusted: • Print Speed • Feed Speed • Reverse Speed Speed Settings Speed Range (IPS) Print Speed 2.0 - max speed; model dependent (Increments of 0.5) Feed Speed 2.0 - max speed; model dependent (Increments of 0.5) or Auto Reverse Speed 2.0 - max speed;...
  • Page 52 e. Options The following settings may be adjusted: • Cutter - Controls the cutting action of the media. • GPIO - Controls the application of labels. • Present Sensor - Controls the “on-demand” dispensing of labels. • Rewinder - Controls the operation of the powered internal label rewinder. Cutter The following settings may be adjusted for printers with the cutter option installed: Adjustments...
  • Page 53 Adjustments Values Ranges Default I/O Configuration Input Input Sig 1/2 Output Sig 3/4 Input Input Output Sig 5/6 Input Output Output Sig 7/8 Input Output Output Select Signal Sig 1 None Start of Print Start of Print Reprint Slew Pause Sig 2 None Reprint Start of Print...
  • Page 54 Adjustments Values Ranges Default Sig 5 End of Print End of Print Data Ready Media Low Service Sig 6 End of Print Data Ready Data Ready Media Low Service Sig 7 End of Print Media Low Data Ready Media Low Service Sig 8 End of Print Service...

  • Page 55: Present Sensor

    Adjustments Values Ranges Default Sig 5 Low High Low Pulse Hi Pulse Sig 6 Low High Low Pulse Hi Pulse Sig 7 Low High Low Pulse Hi Pulse Sig 8 Low High Low Pulse Hi Pulse Present Sensor The following settings may be adjusted for printers with the present sensor option installed: Present Sensor Settings Values Ranges...

  • Page 56: Media Settings

    f. Set Defaults The factory default settings for the printer setup can be reset. To reset to the default settings, select Set Defaults. Confirm your selection by selecting the green Accept button. Note: If the current custom settings have not been saved but will be needed again, be sure to save them with the User Files utility from the Tools menu before resetting to defaults.

  • Page 57: Communications

    4.3.14 Communications Select Communications to change the communications settings. a. Ethernet The following Ethernet communications settings may be adjusted: Functions Values Actions Default DHCP Enabled Enabled Disabled IP Address If DHCP is disabled, enter the appropriate 0.0.0.0 value Subnet Mask If DHCP is disabled, enter the appropriate 0.0.0.0 value...
  • Page 58 Functions Values Actions Default Gateway Enter the appropriate value 0.0.0.0 Security None None WPA2 Password Enter the appropriate value Show Password Enabled Disabled Disabled To return to the default settings, select General > Reset Defaults > Wireless. c. Serial The following tabbed option settings may be adjusted for printers with the Serial Interface option installed: •...
  • Page 59 d. General Select from the following to change the General communications settings: Services The following services may be enabled or disabled: • Enable Network Time Protocol • Enable Webpages • Enable SSH (SSH-2 is supported) • Enable SNMP • SNMP Trap IP •...

  • Page 60: Host Settings

    Host Settings Select from the following to change the Host Settings. Function Range Default Host Timeout 1 to 300 seconds Port Number 0 -65535 9100 Host Name Any String Printer model number followed by the last 6 digits of the MAC address.

  • Page 61: Tools

    4.3.15 Tools Select from the following options to adjust the appropriate settings: • Calibrate • Security • Maintenance • User Files • Date/Time Calibrate The Calibrate settings include: • Calibrate Sensors • Calibrate Paper • Calibrate Manually • Calibrate Display a.
  • Page 62 c. Calibrate Manually Intended for advanced users, the calibrate manually section allows the user to manually adjust the top- of-form sensor for specialized media. The TOF ADC Reading field displays the current top-of-form sensor reading for the currently selected paper type and sensor side. The values for gain, paper threshold and gap/mark threshold are shown for the currently selected paper type and sensor side as well.
  • Page 63 Security The security settings may be adjusted. These adjustments include changing the password as well as changing the security level. To change the password, perform the following steps: 1. Select Change Password. 2. Enter the old password using the on-screen keyboard. 3.
  • Page 64 Remove Security To remove security, select the lock icon to the right of the Change Password utility. Type your password and then select the green Accept button. To confirm, select the green Accept button. Maintenace To adjust the following Maintenance settings, select the Maintenance button. The maintenance settings include: •...
  • Page 65 c. Counters The following Counter readings are viewed: • Absolute • Printhead • User Note: The printhead odometer will not display in this area. To reset the user odometer, select the Reset User button. User Files The User Files utility allows the user to access files that are saved internally or saved to a mass storage device.
  • Page 66 Organize User labels may be copied from a mass storage device to the internal memory or from the internal memory to a mass storage device. They may also be deleted or renamed from this utility. Copy 1. Select Organize. 2. Using the scroll arrows, highlight the appropriate file. 3.
  • Page 67 The settings include the following: • Media ID • Ribbon ID • Paper Sensor Type • Ribbon Mode • Heat • Heat Balance • Rewinder Tension • Auto Tension • Print Speed Organize To copy, delete or rename a file to or from a mass storage device connected to the USB host, perform the following steps: Copy Select Organ ize.
  • Page 68 Rename 1. Select Organize. 2. Using the scroll arrows, highlight the appropriate media configuration file. 3. Select the green Accept button to continue. 4. Select Rename. 5. Using the alpha-numeric keypad, enter a new name for the selected file. 6. Select the green Accept button to confirm. Load The Load utility allows the user to change the media configuration settings to a setup that was previously saved internally or to a mass storage device.
  • Page 69 Organize To copy, delete or rename a printer configuration setup file to or from a mass storage device connected to the USB host, perform the following steps: Copy 1. Select Organize. 2. Using the scroll arrows, highlight the appropriate user setup file. 3.
  • Page 70 Load The Load utility allows the printer settings to be changed to a previously saved setup. 1. Select Load. 2. Using the scroll arrows, highlight the appropriate user setup file. 3. Select the green Accept button to continue. 4. Select the green Accept button to confirm. Save The Save utility allows the user to save the current printer settings internally.
  • Page 71 Rename Select Organize. Using the scroll arrows, highlight the appropriate user language file. Select the green Accept button to continue. Select Rename. To confirm, select the green Accept button. Using the alpha-numeric keypad, type a name in the entry field. Select the green Accept button to confirm.
  • Page 72 Copy 1. Select Organize. 2. Using the scroll arrows, highlight the appropriate user wallpaper file. 3. Select the green Accept button to continue. 4. Select Copy. 5. Select the green Accept button to confirm. Delete 1. Select Organize. 2. Using the scroll arrows, highlight the appropriate user wallpaper file. 3.
  • Page 73 Organize To copy, delete or rename a font to or from a mass storage device connected to the USB host, perform the following steps: Copy This function allows for the importing and exporting of fonts from and to a USB mass storage device. When copying the font from the USB host to internal memory, the operator will be prompted to enter the desired Typeface ID by which the font is selected in label format.

  • Page 74: Language

    Select The Select Font utility allows the user to change the font that is installed in the printer. Select “Select” font. 2. Using the scroll arrows, highlight the desired font file. 3. Select the green Accept button to continue. 4. To confirm, select the green Accept button. Date/Time To set the date and time, select the Date/Time button from the Tools menu.

  • Page 75: Test

    Display Font • Standard • CJKT (necessary for Asian languages) Once the unit has been chosen, select the green Accept button to continue and then select the next green Accept button to confirm. 4.3.17 Test The following options are available from the Test menu: •...

  • Page 76: Test Options

    b. General Select General to enable or disable the appropriate settings: • Page Format Shading - Used for diagnosing label format issues, enabling this options puts a shade over white areas of the image on a label. Test Options The Test Options function of the Diagnostics menu allows the user to test the options currently installed on the printer.
  • Page 77 Selections Values Ranges Default Sig 5/6 Input Output Output Sig 7/8 Input Output Output Select Test Write Mode Write Mode Read Mode Pulse Mode Write Mode Enter the appropriate settings and select the green Start button. Write Mode Values Ranges Default Sig 1 Sig 2...
  • Page 78 Read Mode Values Ranges Default Sig 3 Sig 4 Sig 5 Sig 6 Sig 7 Sig 8...
  • Page 79 Pulse Mode Enter the appropriate settings and select the green Start button. Read Mode Values Ranges Default Sig 1 Sig 2 Sig 3 Sig 4 Sig 5 Sig 6 Sig 7 Sig 8...

  • Page 81: Operating, Adjusting And Maintaining The Printer

    Operating, Adjusting and Maintaining the Printer 5.1 Printhead Assembly Adjustments Printhead Assembly Adjustments permit the mechanical compensation sometimes needed to maintain print quality across the wide range of media types and sizes. The applicability and adjustment methods for the printhead are described below. 5.1.1 Leveling Cam Adjustment Whenever using narrow media (sizes that are less than the width of the printhead), adjust...
  • Page 82 Adjust the Printhead Leveling Cam as follows: A. With media loaded, download your label format (or use a Test Label format) then begin printing a small batch of labels. B. While observing the printed output, rotate the Leveling Cam counter-clockwise until the image fades across the label, as shown in Example 1 (below).

  • Page 83: Printhead Pressure Adjustment

    5.1.2 Printhead Pressure Adjustment Printhead Pressure Adjustment should only be performed after attempting to improve print quality through the use of other print quality controls. A. With media loaded, download your label format (or use a Test Label format) then begin printing a small batch of labels.

  • Page 84: Maintenance

    5.2 Maintenance This section details the recommended maintenance supplies, schedules, and methods. Supplies These items will help to safely and effectively clean the printer: • Isopropyl alcohol • Soapy water/mild detergent • Cotton swabs • Compressed air Clean, lint-free cloth Printhead Cleaning Cards or Printhead Cleaning Film •...

  • Page 85: Cleaning The Printhead

     Streaks can indicate a dirty or faulty printhead. Proper cleaning is critical. To maintain peak performance of the printer, Datamax-O’Neil offers a complete line of cleaning products including pens, cards, films and swabs. Visit our website at http://www.datamax-oneil.com to learn more.
  • Page 86 C. Allow the printhead to dry. Reinstall media (and ribbon, if needed). Plug in the printer and turn ON the Power Switch. Run a few sample labels and examine them. If streaking is still present, use Cleaning Card Procedure, below; otherwise, this completes cleaning.

  • Page 87: Cleaning The Fan Filter

    5.2.2 Cleaning the Fan Filter On equipped models, a Fan Filter keeps dust and debris from entering the printer. To assure continued airflow through the printer, clean the Fan Filter as follows: A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. B.

  • Page 88: Cleaning The Media Sensing Components

    5.2.4 Cleaning the Media Sensing Components Paper dust and adhesive from the media can accumulate on the sensing components and produce TOF problems. To avoid problems, clean the Media Sensor and Light Bar as follows: A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. B.

  • Page 89: Cleaning The Ribbon Path Components

    A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. B. Raise the Cover then remove the Door and tearbar. Unlock the Printhead Latch and raise the Printhead Assembly. C. Remove media and ribbon. D. Using a Cotton Swab (or lint-free cloth) dampened with isopropyl alcohol, wipe the Platen and the Assist Roller clean.
  • Page 90 C. Using a Cotton Swab dampened with alcohol, wipe the Ribbon Shield clean. D. Reload media and ribbon then close the Cover.

  • Page 91: Cleaning The Exterior Surfaces

    5.2.7 Cleaning the Exterior Surfaces When soiled, the exterior surfaces of the printer should be cleaned using a general-purpose cleanser. Never use abrasive cleansers or solvents, and never pour a cleanser directly onto the printer. A. Turn OFF the Power Switch and unplug the power cord from the AC Receptacle. B.

  • Page 92: Replacing The Printhead

    • objects on the surface. • If you have questions, contact a qualified technician or Datamax-O’Neil Technical Support before proceeding. A. Turn OFF the Power Switch then touch a bare metal printer surface (e.g., the frame) to discharge any static electricity present on your body.
  • Page 93 G. Using a Cotton Swab moistened (not soaked) with isopropyl alcohol, clean the printhead then allow it to dry. H. If removed, reinstall ribbon. Lower and lock the Printhead Assembly. Plug in the printer and turn ON the Power Switch.

  • Page 95: Troubleshooting

    Troubleshooting 6.1 Problem Resolution The following chart provides basic troubleshooting steps for diagnosing problems with the printer. If the symptoms remain after troubleshooting, contact your technical support representative. Warning: Do not open the right side panel that covers the internal electronic components. Due to the high voltage and the sensitivity of the components, opening the panel can lead to injury and may void the manufacturer’s warranty.
  • Page 96 Symptom Causes Solutions  Allow to cool or contact your technical The printhead too hot or is faulty. support representative. Printhead Hot  Contact your technical support There may be a poor cable connection. representative.  Ensure the latest software update has FPGA Hardware The main controller board may be faulty.

  • Page 97: Troubleshooting Print Quality

    6.2 Troubleshooting Print Quality Tools Datamax-O’Neil approved media  Datamax-O’Neil approved matching ribbon (for printers with the thermal transfer  option) 3mm hex head wrench  1.5mm hex head wrench  Magnifying lens  Barcode verifier and grading system ...

  • Page 98: Error And Warning Messages

    Symptom Possible Solutions Incomplete horizontal lines requires an increase in the sharpness setting and/or more tension applied to the lighter print side of the ribbon shield. For higher-grade barcodes, lighten the print by reducing the darkness setting. Diminished print quality on the Quality For white specks inside dark boxes, increase the darkness setting Label and clean the printhead and platen roller.

  • Page 99: Warning Messages

    Warning Messages The following messages may be displayed: Warnings Description RIBBON LOW Ribbon level low MAINTENANCE REMINDER Maintenance timer has expired POWER SUPPLY HARDWARE Printhead voltage above maximum specifications POWER SUPPLY LOW Printhead voltage below minimum specifications UNRECOGNIZED PRINTHEAD Unidentified printhead installed PRINTHEAD COOLING Printhead is cooling down PAPER CALIBRATION MARGINAL...

  • Page 101: Specifications

    Specifications 7.1 General This section identifies shared parameters and features of the printer models. Communications Interface Types: USB; Serial RS-232 (DB-9), and Ethernet Serial Data Rates (RS-232): 9600 to 115,000 bits per second Handshaking: Xon/Xoff; CTS/DTR Parity: Even, Odd, or None Stop Bits: 1 or 2 Data Bits:...

  • Page 102: Specifications

    Environmental Operating Temperature Range: 32° to 100° F (0° to 38° C) Storage Temperature: 0° F – 140° F (-17° C to 60° C) Humidity Range: 10% – 95% non-condensing Dust: Non-conducting, non-corrosive Electromagnetic Radiation: Moderate RF fields can be tolerated. 7.2 Specifications This section identifies unique parameters and features of the printer.
  • Page 103 Printing Method: Direct Thermal or (optional) Thermal Transfer Speed: 2 - 8 IPS (51 – 203 MMPS) Resolution: 300 DPI (12 dots/mm) Dot Size (nominal): .0027" X .0039" (.07 mm X .10 mm) Tear Bar: Downward tear Media Types: Die-Cut, Notched, Continuous, and Reflective (Roll or Fanfold) Internal Capacity: 8-inch (203 mm) Outer Diameter Roll (on a standard 3-inch...

  • Page 104: Approved Media And Ribbon

    For complete information and advice regarding a specific application, consult a qualified media specialist or a Datamax- O’Neil Media Representative. Also available is an informative white paper, A Brief Introduction to Media, which can be found at www.datamax-oneil.com...

  • Page 105: Media And Ribbon Selection

    Media and Ribbon Selection To achieve optimum print quality and maximum printhead life, we specify the use of DATAMAX-O’NEIL brand media. These supplies are specially formulated for use in our printers; use of non-Datamax-O’Neil supplies may affect the print quality, performance, and life of the printer or its components.

  • Page 107: Symbol Sets

    Appendix A Symbol Sets The following Symbol Sets are available from the Page Format section of the Advanced menu: Number Symbol Sets PC-8 Roman-8 Roman-9 ISO-L1 ISO-L2 ISO-L4 ISO-L5 ISO-L6 ISO-L9 PC-775 PS MATH MATH-8 PI FONT MS PUBL PC-8 DN PC-850 PC-852 PC-858...
  • Page 108 Fonts The following Fonts are supported: Font Escape Sequence CG Times <ESC>(<symset><ESC>(s1p<ptsize>v0s0b4101T CG Times Italic <ESC>(<symset><ESC>(s1p<ptsize>v1s0b4101T CG Times Bold <ESC>(<symset><ESC>(s1p<ptsize>v0s3b4101T CG Times Bold Italic <ESC>(<symset><ESC>(s1p<ptsize>v1s3b4101T Univers Medium <ESC>(<symset><ESC>(s1p<ptsize>v0s0b4148T Univers Medium Italic <ESC>(<symset><ESC>(s1p<ptsize>v1s0b4148T Univers Bold <ESC>(<symset><ESC>(s1p<ptsize>v0s3b4148T Univers Bold Italic <ESC>(<symset><ESC>(s1p<ptsize>v1s3b4148T Univers Condensed Medium <ESC>(<symset><ESC>(s1p<ptsize>v4s0b4148T Univers Condensed Medium Italic <ESC>(<symset><ESC>(s1p<ptsize>v5s0b4148T...
  • Page 109 Barcodes The following barcodes are supported: Barcode ID Type Length Valid ASCII Characters, decimal value representation 1000 Code 3 of 9 1-75 0-9, A-Z, $,%,+,-,.,/,space 1001 Extended Code 3 of 9 1-66 ASCII 0-0x7F 1010 UPC-A 1-11 1020 UPC-E 1021 UPC/EANAdd-On 2 or 5 1030...

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