Symbol SPT 1700 Series Product Reference Manual page 276

SPT 1700 Series Product Reference Guide
Confirm that the Setup String in the Setup dialog box configures your modem
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correctly. You may need to select a different Modem Type or enter a custom Setup
String. Most modems have a Setup String that causes them to send initial connection
sounds to a speaker. You can use these sounds to check the modem connection.
Confirm that the Speed setting in the Setup dialog box is appropriate for your
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modem.
If you have problems using the As Fast As Possible option or a specific speed, try
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using a slower speed.
Make sure you selected Modem from the HotSync Manager menu.
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Make sure you are not running another program — such as America Online,
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CompuServe or WinFax — that uses the serial port you selected in the Setup dialog
box.
Make sure your modem resets before you try again. (Turn off your modem, wait a
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minute, then turn it back on.)
Check the following on your SPT 1700 terminal:
Make sure you are using the Palm modem cable to connect to your modem.
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Important: Do not attempt to use other cables to connect a SPT 1700 terminal to a
modem.
Check the modem cable connection between your SPT 1700 terminal and your
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modem.
Confirm that your modem is turned on.
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Make sure the modem you are using with your SPT 1700 terminal has an on-off
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switch. Your SPT 1700 terminal cannot "wake up" a modem that has an auto-off
feature.
Make sure the dialing instruction dials the correct phone number.
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If you need to dial an outside line prefix, make sure you selected the Dial Prefix
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option on your SPT 1700 terminal and entered the correct code.
If the telephone line you are using has call waiting, make sure you selected the
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Disable call waiting option under Modem Sync Phone Setup on your SPT 1700
terminal and entered the correct code.
Make sure the telephone line you are using is not noisy, which can interrupt
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communications.
Make sure your modem resets before you try again. (Turn off your modem, wait a
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minute, then turn it back on.)
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