Installation Troubleshooting; Hotsync Troubleshooting - Symbol SPT 1700 Series Product Reference Manual

Terminal Desktop directory. These files are also on the installation CD-
ROM.

Installation Troubleshooting

Do not place your SPT 1700 terminal in the cradle while installing the Symbol Palm Terminal
Desktop software, or the installation program may incorrectly detect that a modem is
attached to one of your available serial ports.
HotSync Troubleshooting
®
A Local HotSync operation does not complete successfully:
Make sure HotSync Manager is running. If HotSync Manager is running, exit and
!
restart it.
Make sure you selected Local from the HotSync Manager menu or the Symbol Palm
!
Terminal Desktop menu.
Check the cable connection between the SPT 1700 terminal or cradle and the serial
!
port on your computer.
Make sure you selected the correct serial port on the Local tab in the Setup dialog.
!
It should be set to the port where you connected the SPT 1700 terminal cradle.
Try a lower baud rate setting on the Local tab in the Setup dialog.
!
Make sure you are not running another program — such as America On-line,
!
CompuServe or WinFax — that uses the serial port you selected in the Setup dialog
box.
Read the HotSync Log for the user account for which you are performing a HotSync
!
operation.
A Modem HotSync operation does not complete successfully:
Check the following on your computer:
Make sure your computer is turned on, and that it does not shut down automatically
!
as part of an energy-saving feature.
Make sure the modem connected to your computer is turned on and is connected to
!
the outgoing phone line.
Confirm that your modem doesn't have an auto-off feature enabled.
!
Make sure the modem is connected properly to a serial port on your computer and
!
is connected to the incoming phone line.
Getting Help With Your SPT 1700 Terminal
17-9