Troubleshooting - PolyVision CopyCam Installation And Operation Manual

T
ROUBLESHOOTING
ISSUE
The printed copy is unclear,
off center, or crooked.
Copy quality on a blackboard
remains poor after calibration.
Writing along the bottom
edge of the printed copy is
unclear or whited out.
CopyCam cannot be located
from a browser.
When the
pressed, the CopyCam Pro
voice message says "printer
problem."
60
The system may require calibration. Refer to the
Installation Guide for instructions.
• Dusty blackboards can reduce contrast for
CopyCam. Be sure that your board is cleaned
thoroughly before writing.
• If color is not important to you, you can
dramatically improve contrast by changing
capture type from color to monochrome. Refer
to "Using the Settings Tab" on page 41.
Glare from the eraser tray along the bottom edge
of the board is interfering with the capture. You
may need to change the lighting near your board
or calibrate CopyCam with the bottom calibration
sheets two inches or so above the bottom of the
board. For best results, lighting should not be
directly over the board.
• Confirm that the CopyCam configuration has
properly obtained the CopyCam address. Try
performing the network configuration again as
described in "Configuring the CopyCam Web
Server" on page 33.
• Check the ethernet cable connection in the
camera arm.
• If the ethernet cable is connected to a hub,
confirm that the hub's link indicator light is on.
• CopyCam must be connected to the network
within three minutes after power on in order to
be visible on the network.
• Confirm that the printer is powered on and
button is
loaded with ink and paper.
• CopyCam may be unable to find your printer.
Move the printer closer to the CopyCam arm.
• Check for interfering devices, such as
microwave ovens, wireless telephones, and
other network devices operating at 2.4 GHz.
RESOLUTION

Troubleshooting