Incident Reporting; Warning: Privacy-Protected Personal Data; What Information Does The Report Contain - Cisco TelePresence Administrator's Manual

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Incident reporting

The incident reporting feature of the VCS automatically saves information about critical system
issues such as application failures. You can:
•
view the reports from the VCS web interface
•
download and send the reports manually
support)
•
configure the VCS to send the reports automatically
The information contained in these reports can then be used by Cisco customer support to
diagnose the cause of the failures. All information gathered during this process will be held in
confidence and used by Cisco personnel for the sole purpose of issue diagnosis and problem
resolution.
This feature is only intended for use at the request of Cisco customer support in exceptional
situations, and is off by default.

Warning: privacy-protected personal data

IN NO EVENT SHOULD PRIVACY-PROTECTED PERSONAL DATA BE INCLUDED IN ANY
!
REPORTS TO CISCO. Privacy-Protected Personal Data means any information about persons
or entities that the Customer receives or derives in any manner from any source that
contains any personal information about prospective, former, and existing customers, employees or
any other person or entity. Privacy-Protected Personal Data includes, without limitation, names,
addresses, telephone numbers, electronic addresses, social security numbers, credit card
numbers, customer proprietary network information (as defined under 47 U.S.C. § 222 and its
implementing regulations), IP addresses or other handset identifiers, account information, credit
information, demographic information, and any other information that, either alone or in
combination with other data, could provide information specific to a particular person.
PLEASE BE SURE THAT PRIVACY-PROTECTED PERSONAL DATA IS NOT SENT TO CISCO WHEN THE
VCS IS CONFIGURED TO AUTOMATICALLY SEND REPORTS.
IF DISCLOSURE OF SUCH INFORMATION CANNOT BE PREVENTED, PLEASE DO NOT USE THE
AUTOMATIC CONFIGURATION FEATURE. Instead, copy the data from the Incident detail page
and paste it into a text file. You can then edit out any sensitive information before forwarding the
file on to Cisco customer support. See the section
information.
Overview and System
Introduction
status configuration
D14049.08
November 2010
Overview
to Cisco (usually at the request of Cisco customer
to Cisco
Sending incident reports manually for more
Cisco VCS Zones and
configuration neighbors
The information contained in the report is:
Time
Version
Build
Name
System
Serial number
Process ID
Release
User name
Stack
Debug information
For each call stack the Debug information will include the contents of variables which may
!
contain some sensitive information, for example alias values and IP addresses. If your
deployment is such that this information could contain information specific to a particular
person, please read the Warning: privacy-protected personal data section (left) before you decide
whether to enable automatic incident reporting.
If you choose not to enable automatic incident reporting, you can still manually send the reports to
Cisco customer support. See the
Clustering and Call Bandwidth
peers processing control
170
CISCO TELEPRESENCE

What information does the report contain?

the date and time at which the incident occurred.
the version of software running when the incident occurred.
the internal build number for the software.
the name of the software.
the configured system name.
the hardware serial number.
the process ID the VCS application had when the incident occurred.
a True/False flag indicating if this is release build (rather than a
development build).
the name of the person that built this software. This is blank for release
builds.
the trace of the thread of execution that caused the incident.
a full trace of the application call stack for all threads and the values of
the registers.
Sending incident reports manually
Firewall
Applications
traversal
VIDEO COMMUNICATION SERVER
ADMINISTRATOR GUIDE
section for more information.
Maintenance Appendices