Internal Hold Tone - Panasonic S-ICX Technical Manual

Chapter 3. System Features
Circular Hunt Group
Circular Hunt Group initiates hunting in a specified group for calls made to a member extension in the
group. If the called member of the hunt group is busy, the System begins hunting forward to the end
of the group and then moves forward from the first member of the group. If no member is available
(extension is busy or there is no answer for a specified amount of time), the call is queued for the first
member to become available. You can also set the Queuing Timer and specify how the long the
System will search the initial hunt group before beginning to search the next hunt group or extension.
The main advantage of this type of hunting is that calls can be directed to start with a selected portion
of the hunting group based on the directed number. However, all members are eventually searched.
Next Extension/Hunt Group
Next Extension/Hunt Group lets you specify which extension or hunt group to search after the
Queuing Timer expires. This hunt group can be set as any type of hunt group, an attendant group, or
an extension (including virtual extensions).
Considerations
• If a member of the hunt group has Do-Not-Disturb (DND) or Call Forwarding - All set, that
phone is temporarily removed from the hunt group.
• If a member of the hunt group has Call Forwarding - Busy set and the extension is busy, the call
goes to the next phone in the hunt group.
• If all members are busy for the duration of the busy queuing timer, the call can be forwarded to
another hunt group or another extension.
• A hunt group can contain both real extensions and virtual extensions. If virtual, several phones
can be made to ring at the same time.
• The pilot number for a hunt group is flexible (i.e., any extension number can be designated as the
pilot [not a real extension]).
• Hunt groups support the following call types:
• Direct Inward Dialing (DID) / Dialed Number Identification Service (DNIS) / Direct
Dial Inward (DDI)
• Direct Inward System Access (DISA)
• Extension calls
• Private network attendant calls
• Call forward incoming
• Call forwarded to Attendant Hunt Group
• For Version 2.0 and higher, a queuing wait timer allows you to queue calls in a Hunt Group for a
fixed period of time. When the call has passed through the Hunt Group once, the timer is
activated and the call is re-routed to the top of the group. The system continues to hunt for an
available agent until the timer limit expires, and the call is diverted to another location.

Internal Hold Tone

Description
If a Music-on-Hold (MOH) sound source is unavailable, a periodic hold tone generated internally in
the System can be provided to a caller. For more information, see "Music-on-Hold" on page 3-30.
3-28 ICX (International) issued December 1999
Section 700 - Operation
ICX-40-700