Appendix; Providing Information To Users Via A Website; How Users Obtain Support For The Cisco Unified Ip Phone - Cisco 7931G Administration Manual

Providing Information to Users Via a Website

If you are a system administrator, you are likely the primary source of information for Cisco Unified IP
Phone users in your network or company. It is important to provide current and thorough information to
end users.
Cisco recommends that you create a web page on your internal support site that provides end users with
important information about their Cisco Unified IP Phones.
Consider including the following types of information on this site:
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•
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In addition, make sure to tell users how you have configured their phones. For related information, see
the
each phone button with line or feature information.

How Users Obtain Support for the Cisco Unified IP Phone

To successfully use some of the features on the Cisco Unified IP Phone (including speed dial, services,
and voice messaging system options), users must receive information from you or from your network
team or be able to contact you for assistance. Make sure to provide end users with the names of people
to contact for assistance and with instructions for contacting those people.
Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
OL-20798-01
How Users Obtain Support for the Cisco Unified IP Phone, page C-1
How Users Access the Online Help System on the Phone, page C-2
How Users Get Copies of Cisco Unified IP Phone Manuals, page C-2
Accessing Cisco 7900 Series Unified IP Phone eLearning Tutorials (SCCP Phones Only), page C-2
How Users Subscribe to Services and Configure Phone Features, page C-3
How Users Access a Voice Messaging System, page C-3
How Users Configure Personal Directory Entries, page C-4
"Configuring Model-Specific Features" section on page
A P P E N D I X
5-24. Also, use the paper label to identify
C
C-1