Supporting Cti Applications; Clarifying Feature Behavior To Users - Cisco 7931G Administration Manual

Configuring Model-Specific Features

Supporting CTI Applications

The Cisco Unified IP Phone 7931G does not typically allow for multiple calls per line. However, some
CTI applications, including WebDialer and QRT, require multiple calls per line. If your organization
requires these or other CTI applications, you should set the Maximum Number of Calls setting to 2
(rather than the recommended 1). You should also set the Outbound Call Rollover to No Rollover.
Making this change also enables users to use the Barge, cBarge, and Directed Transfer features on
that line.
The call is not a fully functional second call. Its use is restricted to the CTI applications, Barge, cBarge,
and Directed Transfer. Users cannot use the line to make or receive calls.

Clarifying Feature Behavior to Users

In some cases, you may need to clarify availability or use of the following features, especially if any
users have used other Cisco Unified IP Phones:
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For related configuration information, see the Cisco Unified Communications Manager Administration
Guide,
Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
5-26
Line keys and display—The Cisco Unified IP Phone 7931G has 24 line keys and a small phone
display screen. As a result, users do not see the directory number, line text, icon, and line key
immediately next to each other. Instead, users scroll through the Overview display to view line
status. On this phone, each text description also includes a Line number (1-24) to allow users to
match it to the physical line key.
Call feature buttons—In addition to the standard softkeys for redial, transfer, and hold, the Cisco
Unified IP Phone 7931G also has physical buttons for these features. These buttons function the
same as the softkeys on other Cisco Unified IP Phones.
Local feature buttons—Some Cisco Unified IP Phones have physical buttons for Messages,
Directories, Services, Settings, Help, and headset. The Cisco Unified IP Phone 7931G does not have
these buttons. Instead, users access these local features using one of the configurable line keys. You
can modify these assignments, but by default, these include:
Line key 24—Application menu (to access features except headset)
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Line key 23—Headset
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Line key 22—Directories
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Line key 21—Messages
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Call features—When configuring the partitions and calling search spaces to support the Cisco
Unified IP Phone 7931G, consider which call features are most critical. The configuration affects
the behavior of many call features, including call forwarding and incoming call handling.
Calling Search Space Configuration
Chapter 5 Configuring Features, Templates, Services, and Users
and Partition Configuration.
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