Cisco 7931G Administration Manual page 144

Status Menu
Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued)
Message Description
Load Server is invalid Indicates an invalid TFTP server IP address or
name in the Load Server option.
No default router DHCP or static configuration did not specify a
default router.
No DNS server IP A name was specified but DHCP or static IP
configuration did not specify a DNS server
address.
Programming Error The phone failed during programming.
Successful – MD5 The phone attempted an 802.1X transaction and
authentication achieved.
TFTP access error TFTP server is pointing to a directory that does
not exist.
TFTP Error The phone does not recognize an error code
provided by the TFTP server.
TFTP file not found The requested load file (.bin) was not found in
the TFTP directory.
Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
7-8
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Possible Explanation and Action
The Load Server setting is not valid. The Load
Server specifies a TFTP server IP address or name
from which the phone firmware can be retrieved for
upgrades on the phones.
Check the Load Server entry (from
Cisco Unified Communications Manager
Administration choose Device > Phone).
•
•
•
•
Attempt to resolve this error by power cycling the
phone. If the problem persists, contact Cisco
technical support for additional assistance.
The phone achieved 802.1X authentication.
•
•
Contact the Cisco TAC.
Check the load ID assigned to the phone (from
Cisco Unified Communications Manager, choose
Device > Phone). Verify that the TFTP directory
contains a .bin file with this load ID as the name.
If the phone has a static IP address, verify that
the default router has been configured. For
details, see Network Configuration Menu,
page 4-6.
If you are using DHCP, the DHCP server has
not provided a default router. Check the DHCP
server configuration.
If the phone has a static IP address, verify that
the DNS server has been configured. For
details, see Network Configuration Menu,
page 4-6.
If you are using DHCP, the DHCP server has
not provided a DNS server. Check the DHCP
server configuration.
If you are using DHCP, verify that the DHCP
server is pointing to the correct TFTP server.
If you are using static IP addresses, check
configuration of TFTP server. For details on
assigning a TFTP server, see
Configuration Menu, page
Network
4-6.
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