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Cisco 7931G User Manual

Cisco 7931G User Manual

Unified ip phone with unified communications manager 9.0 (sccp and sip)
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Cisco Unified IP Phone 7931G User Guide for Cisco Unified
Communications Manager 9.0 (SCCP and SIP)
First Published: January 12012
Last Modified: February 09, 2016
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883

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Summary of Contents for Cisco 7931G

  • Page 1 Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) First Published: January 12012 Last Modified: February 09, 2016 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000...
  • Page 2 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

  • Page 3: Table Of Contents

    Energy Savings Phone Installation C H A P T E R 2 Cisco Unified IP Phone 7931G Connections Phone Cable Lock Adjust the Handset Rest Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 4 In-Progress Call Movement Switch In-Progress Call from Mobile Phone to Desk Phone Sharing Same Line (Session Handoff) Switch In-Progress Call from Mobile Phone to Desk Phone Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 5 Place Intercom Call to Preconfigured Intercom Number Place Intercom Call to Any Intercom Number Receive Intercom Call Advanced Call Handling Speed Dial Make Call Using Speed-Dial Buttons Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 6 Priority Calls Cisco Extension Mobility Log In to EM Log Out of EM Change PIN Using Change Credentials Service Change PIN Using ChangePIN Softkey Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 7 C H A P T E R 6 Call Logs and Directories Overview Call Logs View Call Logs Display Single Call Record Details Erase All Call Records in All Logs Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 8 Sign In and Out of User Options Web Pages Select Device from User Options Web Page User Options Web Page Actions Select Configuration Option Feature and Service Setup on Web Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) viii...
  • Page 9 Change Audible Voice Message Indicator Setting Per Line Edit Line Text Label for Phone Display Phone and Access List Set Up for Mobile Connect Create Access List Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 10 Cannot Access Settings Menu Phone Troubleshooting Data Quality Reporting Tool Warranty C H A P T E R 1 1 Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 11 Basic Call Options, on page Put calls on hold Hold and Resume, on page Mute calls Mute, on page Transfer calls Call Transfer, on page Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 12: Preface

    Look for the eLearning tutorial (English only) for your phone model in the documentation list at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html Although an eLearning tutorial may not be available for your specific Cisco Unified IP Phone, see the Note Cisco Unified IP Phone 7900 Series eLearning tutorials for an overview of the common Cisco Unified IP Phone features and functionality.

  • Page 13: Safety And Performance Information

    Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of these actions: •...

  • Page 14: Cisco Product Security Overview

    Accessibility Features The Cisco Unified IP Phone 7900 Series provides accessibility features for the vision impaired, the blind, and the hearing and mobility impaired. For detailed information about the features on these phones, see Accessibility Features for the Cisco Unified IP Phone 7900 Series.

  • Page 15: Features Of Your Cisco Unified Ip Phone

    Energy Savings, page 10 Phone Overview The Cisco Unified IP Phone 7931G is a full-feature telephone that provide voice communication over the same data network that your personal computer uses, which allows you to place and receive phone calls, put calls on hold, transfer calls, and make conference calls.
  • Page 16 Features of Your Cisco Unified IP Phone Buttons and Hardware Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 17 Paper label Allows you to identify each button with line or feature information. Softkey buttons Each activates a softkey option (displayed on your phone screen). Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 18 Displays information such as line or call status, phone number, and softkey. Cisco Unified IP Phone model Shows the Cisco Unified IP Phone model number. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 19: Line And Call Definitions

    Related Topics Line and Call Icons, on page 6 Phone Screen Features, on page 7 Buttons and Hardware, on page 1 Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 20: Line And Call Icons

    The Application menu is assigned to this line key. See Application Menu Navigation, on page Settings menu The Settings menu is assigned to this line key. See Phone Customization, on page Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 21: Phone Screen Features

    If not, remove the blank one and make your own labels. Phone Screen Features The following figure shows how your phone screen may look like when idle. This view is called “Overview.” Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 22: Application Menu Navigation

    Services, and Help. Typically, the Application menu is assigned to button 24, located at the top of the left column. Scroll through a list or Use the Navigation button. menu Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 23: Phone Help System

    Here are some details about using softkeys and line buttons to access features. Feature Softkey Line Button Label and Icon CallBack CallBack CallBack Call Forward CFwdALL Forward All Call Park Park Park Call PickUp PickUp PickUp Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 24: Sip And Sccp Signaling Protocols

    Your phone supports the Cisco EnergyWise program. Your system administrator sets up sleep (power down) and wake (power up) times for your phone to save energy. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 25 (for example, your work hours or work days change), see your system administrator to have your phone reconfigured. For more information about EnergyWise and your phone, contact your system administrator. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 26 Features of Your Cisco Unified IP Phone Energy Savings Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 27: Phone Installation

    Cisco Unified IP Phone 7931G Connections The following figure and table show how to connect your phone. DC Adaptor port (DC48V) Network port (10/100 SW) Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 28: Phone Cable Lock

    Phone Cable Lock You can secure the Cisco Unified IP Phone to a desktop using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop.

  • Page 29: Taps Registration

    An audible hum or buzz may be heard by either the remote party or by both the remote party and the Cisco Unified IP...

  • Page 30: Audio Quality

    Beyond physical, mechanical, and technical performance, the audio portion of a headset must sound good to the user and to the party on the far end. Sound quality is subjective and Cisco cannot guarantee the performance of any headsets. However, a variety of headsets from leading headset manufacturers are reported to perform well with Cisco Unified IP Phones.

  • Page 31: Calling Features

    Basic Call Options The following procedures describe some easy ways to place a call on your Cisco Unified IP Phone. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 32: Place Call

    Step 2 Enter a number. Place Call Using Headset Procedure Press ( ) and enter a number. Typically, button 23 is assigned to the headset. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 33: Redial Number

    Hold and Resume, on page 24 Speed Dial, on page 37 Call Logs, on page 63 Priority Calls, on page 48 Personal Directory, on page 68 Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 34: Place Call While Another Call Is Active (Using Different Line)

    Highlight a listing and go off-hook. Notify When Busy or Ringing Extension Available (CallBack) When a call is being chaperoned, the call chaperone cannot use CallBack. Note Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 35: Make Priority (Precedence) Call

    Place Call Using Billing or Tracking Code Procedure Step 1 Dial a number. Step 2 After the tone, enter a Client Matter Code (CMC) or a Forced Authorization Code (FAC). Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 36: Make Call From Mobile Phone Using Mobile Voice Access

    Call Answer You can answer a call by lifting the handset, or you can use other options if they are available on your phone. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 37 • If parties on a call hear a beep tone, the call may be monitored or recorded. Contact your system administrator for more information. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 38: Call Disconnect

    • If you receive an alert for an incoming call and a reverting call at the same time, by default your phone shifts the focus of the phone screen to display the incoming call. Your system administrator can change this focus priority setting. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 39: Put Call On Hold

    Switch from a connected Press (flashing). Any active call is placed on hold and the selected call resumes. call to answer a ringing call Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 40: In-Progress Call Movement

    Hang up the call on your mobile phone to disconnect the mobile phone, but not the call. Step 2 Press Answer on one of your Cisco Unified devices within 10 seconds and start talking on the phone. The other Cisco Unified devices that share the same line display a Remote in Use message. The number of seconds to resume the call depends on the configuration set by the system administrator.

  • Page 41: Mute

    • When a call is chaperoned, the call chaperone cannot use Transfer. • To redirect a call to a voice-message system, press iDivert. For more information, see Call Transfer to Voice Message System, on page Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 42: Transfer Call Without Talking To Transfer Recipient

    • If your phone displays a menu that disappears before you make your selection, you can press iDivert again to redisplay the menu. You can also contact your system administrator to configure a longer time-out value. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 43: Send Active, Ringing, Or On-Hold Call To Voice Message System

    Send Active, Ringing, or On-Hold Call to Voice Message System • When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the iDivert feature is disabled on the Cisco Unified devices. The iDivert feature returns when the call ends.

  • Page 44: Set Up And Cancel Call Forward All From Phone

    • When you switch an in-progress call from your mobile phone to Cisco Unified devices that share the same line (Session Handoff), the Call Forward feature is disabled on the Cisco Unified devices. The Call Forward feature returns when the call ends.

  • Page 45: Do Not Disturb

    • If both DND and AutoAnswer are enabled, only intercom calls autoanswer. • When you switch an in-progress call from your mobile phone to Cisco Unified phones that share the same line (Session Handoff), the phone disables the DND feature. The DND feature returns when the call ends.

  • Page 46: Conference Calls

    Conference Calls Conference Calls Your Cisco Unified IP Phone allows you to join three or more people into one telephone conversation, creating a conference call. You can create a conference in various ways, depending on your needs and the features that are available on your phone.

  • Page 47: Add New Participants To Conference

    • A window opens on your phone screen prompting you to select the calls that you want to join. Highlight the calls, press Select, and then press Join to complete the action. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 48: Join Together Existing Calls On Multiple Phone Lines

    When you are ready to start the meeting, go off-hook to get a dial tone, then press MeetMe. Step 4 Dial the Meet Me conference number. Participants can now join the conference by dialing the Meet Me number. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 49: Join Meet Me Conference

    Step 5 To drop the last participant added to the conference, press RMLstC. You can remove participants only if you initiated the conference call. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 50: Verify Conference Call Security

    • When your active call is being monitored or recorded, you can receive or place intercom calls. • You cannot place an intercom call on hold. If you log into the same phone on a daily basis using your Cisco Extension Mobility profile, ensure that Note your system administrator assigns the phone button template that contains intercom information to this profile and assign the phone as the default intercom device for the intercom line.

  • Page 51: Place Intercom Call To Preconfigured Intercom Number

    Speed Dial allows you to enter an index number, press a button, or select a phone screen item to place a call. Depending on the configuration, your can phone support several speed-dial features: Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 52: Make Call Using Speed-Dial Buttons

    Step 1 Pick up the handset. Step 2 Press AbbrDial and enter the abbreviated dial code using the keypad. Step 3 Press AbbrDial again. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 53 Create a Personal Address Book entry and assign a Fast Dial code. Step 2 To place a call, access the Fast Dial service on your phone. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 54: Call Pickup

    If your phone supports autopickup, you are now connected to the call. Step 3 If the call rings, press Answer to connect to the call. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 55: Call Park

    Park number and press Transfer again. • Assisted Directed Call Park: Use the Assisted Directed Call Park button displaying an idle line status indicator. To retrieve the call from any other Cisco Unified IP Phone in your network, press the flashing Assisted Direct Call Park button.
  • Page 56 Record the call park number displayed on your phone screen. Step 3 Hang up. Step 4 To pick up the parked call, enter the call park number from any Cisco Unified IP Phone in your network. Direct and Store Active Call at Directed Call Park Number Procedure Step 1...
  • Page 57 Your system administrator may ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 58 If you are sharing a line with coworkers using a different model Cisco Unified IP Phone, they might be able to add (or barge) themselves to your active call on the shared line. Your phone does not typically support this feature.
  • Page 59 • If you press the BLF Pickup button when the monitored line is not ringing, your phone will speed dial the line number. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 60 Cisco Unified Communications Manager network. Encrypted calls are authenticated. • Protected call: The phone is a secure (encrypted and trusted) device on the Cisco Unified Communications Manager server and is configured as a “Protected Device” in Cisco Unified Communications Manager Administration.
  • Page 61 There are interactions, restrictions, and limitations that affect how security features work on your phone. For more information, contact your system administrator. A device engaged in a call is either trusted or untrusted. Lock or shield icons are not displayed on a Cisco Note Unified IP Phone screen when a call is to or from an untrusted device, even though the call might be secure.

  • Page 62: Priority Calls

    You or the other party are receiving a call that must preempt the current interrupting your call call. Hang up immediately to allow the higher priority call to ring through. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 63 After you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you. The Extension Mobility Change PIN feature allows you to change your PIN from your Cisco Unified IP Phone. Tips •...
  • Page 64 Enter your new PIN again in the Confirm PIN field. Step 6 Press Change. You see the PIN Change Successful message. Step 7 Press Exit. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 65: Business Calls Using Single Phone Number

    In-Progress Call Movement, on page between your desk phone and mobile phone Make a call from your mobile Additional Call Options, on page phone Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 66: Put Call Picked Up On Mobile Phone On Hold

    From any phone, dial your assigned Mobile Voice Access number. Step 2 Enter the number you are calling from, if prompted, and your PIN. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 67: Turn On Mobile Connect From Mobile Phone

    Press Mobility to display the current remote destination status (Enabled or Disabled). Step 2 Press Select to change the status. Step 3 Press Exit. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 68 Calling Features Business Calls Using Single Phone Number Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 69: Handset, Headset, And Speaker

    Adjust the volume level for a call Press the Volume button during a call or after invoking a dial tone. Press Save to preserve the volume level for future calls. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 70: Headset

    Adjust the volume level for a call Press the Volume button during a call or after invoking a dial tone. Press Save to preserve the volume level for future calls. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 71: Autoanswer With Headset Or Speakerphone

    Keep the handset in the cradle and headset mode inactive ( ( ) unlit). speakerphone Otherwise, calls ring normally and you must answer them manually. AutoAnswer is disabled when Do Not Disturb is active. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 72 Handset, Headset, and Speaker AutoAnswer with Headset or Speakerphone Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 73: Phone Customization

    Press Select and Save to set the ringtone, or press Cancel. Adjust Phone Ringer Volume Level Contact your system administrator about minimum ringer-volume settings. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 74: Change How Voice Message Light On Handset Works

    If you change the brightness setting on your phone, do not unplug the phone from its power source Note for at least one minute, or the brightness setting will not get saved. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 75: Change Phone Screen Language

    Contact your system administrator about this optional feature availability. This feature allows you to turn off the backlight for a predetermined time (as set by your system administrator). Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 76 Phone Customization Backlight Setting Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 77: Call Logs And Directories

    ◦ The second logged entry is the name/number of the first completed call of a multiparty call received on your phone. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 78: View Call Logs

    Erase All Call Records in All Logs Procedure Step 1 Choose ( ) > Directories. Step 2 Press Clear. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 79: Erase All Call Records In Single Log

    • Placed Calls • Received Calls Step 2 Highlight a call record. If Details appears, the call is the primary entry of a multiparty call. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 80: Dial From Call Log While Connected To Another Call

    Step 2 Highlight the call record that you want to redial. If Details appears, the call is the primary entry of a multiparty call. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 81: Directory Features

    Use your keypad to enter a full or partial name and press Search. Step 3 To dial, press the listing, or scroll to the listing and go off-hook. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 82: Dial From Corporate Directory While On Another Call

    • Your phone might be set up for international call logging, which is indicated by a “+” symbol on the call logs, redial, or call directory entries. Contact your system administrator for more information. Related Topics Personal Directory on Web, on page 77 Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 83: Access Personal Directory For Pab And Fast Dial Codes

    Search for a listing. Step 2 Highlight the listing and press Select. Step 3 Press Dial. You may need to press the more softkey to see Dial. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 84: Delete Pab Entry

    Choose Phones and use the keypad to enter phone numbers. Be sure to include any necessary access codes such as 9 or 1. Step 7 Choose Submit to add the entry to the database. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 85: Add New Fast Dial Code Without Using Pab Entry

    Procedure Step 1 Search for a Fast Dial code. Step 2 Highlight the listing you want and press Remove. Step 3 Press Remove again. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 86: Log Out Of Personal Directory

    Log Out of Personal Directory Procedure Step 1 Choose ( ) > Directories > Personal Directory (exact name can vary). Step 2 Choose Logout. Step 3 Press OK. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 87: Voice Messages

    The stutter tone is line-specific. You hear it only when using the line with the waiting message. To send a call directly to voice mail, press iDivert. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 88: Set Up Voice Message Service

    Depending on your voice message service, doing this action either autodials the message service or provides a menu on your touchscreen. Step 2 If a menu displays, select the menu item. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 89: User Options Web Pages

    You can use your computer to log in to your Cisco Unified Communications Manager User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.

  • Page 90: Select Device From User Options Web Page

    Enter your password in the Password field. Step 6 Select Login. The Cisco Unified CM User Options home page displays. From this page you can select User Options to select a device, access User Settings, Directory features, your Personal Address Book, and Fast Dials. Step 7 To sign out of your User Options web pages, select Logout.

  • Page 91: Feature And Service Setup On Web

    Procedure Step 1 On your User Options web page, select User Options > Personal Address Book. Step 2 Specify search information and select Find. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 92 Step 6 Click Reset and then click Restart to refresh the phone configuration. You can now press the line button to access PAB codes. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 93 On your User Options web page, select User Options > Fast Dials. Step 2 Select Add New. Step 3 (Optional) Change the fast-dial code. Step 4 Enter a phone number. Step 5 Select Save. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 94 Step 1 On your User Options web page, search for a fast-dial entry. Step 2 Select one or more entries. Step 3 Select Delete Selected. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 95 Step 4 In the Speed Dial Settings area, enter a number and label for a speed-dial button on your phone. Step 5 Select Save. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 96 The services available for your phone depend on the phone system configuration and the services you Note subscribed to. For more information, contact your system administrator. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 97 Step 1 On your User Options web page, search for services. Step 2 Select a service name. Step 3 Change the information and select Save. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 98 Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, contact your system administrator.
  • Page 99 • Set up call forwarding for your primary phone line. • Change rings, display, and other phone-model specific settings. Related Topics Phone Customization, on page 59 Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 100 Typically, the default message waiting setting prompts your phone to display a steady red light from the handset light strip to indicate a new voice message. Step 6 Select Save. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 101 Phone and Access List Set Up for Mobile Connect You must add your mobile phone (and any other phones you use) to Cisco Mobile Connect, before you can place and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations.

  • Page 102: Add New Remote Destination

    On your User Options web page, select User Options > Mobility Settings > Remote Destinations. Step 2 Select Add New. Step 3 Enter the following information: • Name: Enter a name for the mobile (or other) phone. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 103: Cisco Webdialer

    Select Save. Cisco WebDialer Cisco WebDialer allows you to place calls on your Cisco Unified IP Phone to directory contacts by clicking on items in a web browser. Your system administrator configures this feature for you. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 104: Use Webdialer With User Options Directory

    Click the Logout icon in the Make Call or Hang Up page. Set Up, View, or Change WebDialer Preferences Procedure Step 1 Access the Make Call page. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 105 WebDialer-enabled online directory. • Disable Auto Close: If selected, the call window does not close automatically after fifteen seconds. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 106 User Options Web Pages Cisco WebDialer Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 107: Additional Options

    • Cisco Extension Mobility to apply your • Cisco Extension phone number and user profile to a Mobility, on page shared Cisco Unified IP Phone. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 108 Contact your system administrator about the Cisco Extension Mobility, apply your phone number Cisco Extension Mobility Service. on page and settings to a shared Cisco Unified IP Phone Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 109: Troubleshooting

    Solution Try the following: • Log into the Extension Mobility service. • Enter a CMC or FAC after dialing a number. (SCCP phones only.) Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 110: Missing Softkey

    Call Forward All loop or would exceed the maximum number of links permitted in a Call Forward All chain (also known as a maximum hop count). Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 111: Unresponsive Phone

    The Setting menu is not available in the Application menu. Cause Your system administrator may have disabled Settings on your phone. Solution Contact your system administrator. Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 112: Phone Troubleshooting Data

    • Immediately report an audio problem on a current call • Select a general problem from a list of categories and choose reason codes Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)

  • Page 113: Warranty

    Special terms apply to your hardware warranty and services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.html Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 114 Warranty Cisco One-Year Limited Hardware Warranty Terms Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP)
  • Page 115 29, 85 phone service name configuring from web page phone services configuring on phone call logs 19, 63 Cisco Extension Mobility dialing from erasing Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-1...
  • Page 116 Do Not Disturb (DND) handset documentation using accessing handset rest hanging up options for headset 15, 18, 22, 24, 55 answering calls with hanging up with Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-2...
  • Page 117 BLF off-hook dialing description of on-hook dialing icons for number of calls supported on ring patterns for ring tones for shared Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-3...
  • Page 118 18, 22, 24, 55 privacy answering calls with and shared lines hanging up with placing calls with Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-4...
  • Page 119 75, 77, 78, 79, 80, 81, 84, 85, 88 fast dials 79, 80, 81 configuring assign a code WebDialer assign to a feature button whisper delete PAB entry edit search Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-5...
  • Page 120 Index Cisco Unified IP Phone 7931G User Guide for Cisco Unified Communications Manager 9.0 (SCCP and SIP) IN-6...

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