Cisco 7931G Administration Manual page 141

Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued)
Message Description
Trust List update Updating the CTL and ITL files failed.
failed
Erasing the CTL and Erasing the CTL or ITL file.
ITL files
DHCP timeout DHCP server did not respond.
Disabled 802.1X Authentication is disabled on the phone. You can enable 802.1X authentication using the
Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
OL-20798-01
Possible Explanation and Action
The CTL and ITL files are installed on the phone,
and it failed to update the new files.
Possible reasons for failure:
Network failure.
•
The TFTP server was down.
•
The new security token used to sign CTL file
•
and the TFTP certificate used to sign ITL file
are introduced, but are not available in the
current CTL and ITL files in the phone.
• Internal phone failure.
Possible solutions:
• Check the network connectivity.
Check if the TFTP server is active and
•
functioning normally.
• If the Trust Verification Service (TVS) server
is supported on Cisco Unified
Communications Manager, check if TVS
server is active and functioning normally.
Verify if the security token and the TFTP
•
server are valid.
Manually delete CTL and ITL files if all of the
•
above solutions fail and reset the phone.
None. This message is informational only.
For more information, see the
Communications Manager Security
Network is busy—The errors should resolve
•
themselves when the network load reduces.
No network connectivity between the
•
DHCP server and the phone—Verify the
network connections.
DHCP server is down—Check configuration
•
of DHCP server.
Errors persist—Consider assigning a static
•
IP address. For details on assigning a static IP
address, see Network Configuration Menu,
page 4-6.
Settings > Security Configuration > 802.1X
Authentication option on the phone. For more
information, see 802.1X Authentication and Status,
page 4-40.
Status Menu
Cisco Unified
Guide.
7-5