Cisco 7931G Administration Manual page 142

Status Menu
Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued)
Message Description
DNS timeout DNS server did not respond.
DNS unknown host DNS could not resolve the name of the TFTP
server or Cisco Unified Communications
Manager.
Duplicate IP Another device is using the IP address assigned
to the phone.
Error update locale One or more localization files could not be
found in the TFTP directory or were not valid.
The locale was not changed.
Failed The phone attempted an 802.1X transaction but
authentication failed.
Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP)
7-6
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
Possible Explanation and Action
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•
•
•
•
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From Cisco Unified Operating System
Administration, check that the following files are
located within the subdirectories in TFTP File
Management:
•
•
Authentication typically fails because of one of the
following:
•
•
•
Network is busy—The errors should resolve
themselves when the network load reduces.
No network connectivity between the DNS
server and the phone—Verify the network
connections.
DNS server is down—Check configuration of
DNS server.
Verify that the host names of the TFTP server
or Cisco Unified Communications Manager
are configured properly in DNS.
Consider using IP addresses rather than host
names.
If the phone has a static IP address, verify that
you have not assigned a duplicate IP address.
For details, see Network Configuration Menu,
page 4-6.
If you are using DHCP, check the DHCP server
configuration.
Located in subdirectory with same name as
network locale:
tones.xml
–
Located in subdirectory with same name as
user locale:
glyphs.xml
–
dictionary.xml
–
kate.xml
–
No shared secret is configured in the phone or
authentication server
The shared secret configured in the phone and
the authentication server do not match
Phone has not been configured in the
authentication server
OL-20798-01