Event Log File And On Screen Error Codes - Raritan TeleReach TR361 User Manual

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Event Log File and On Screen Error Codes

TeleReach will display or log an error code in the TeleReach Event Log Screen (Figure 64)
whenever a problem occurs. The error codes are 8 digit hexadecimal numbers. The code contains
two parts, the first four digits contain the type of error, memory, network,etc., and the second four
digits contain a location code. This location code tells exactly where in the TeleReach program code
the error has occurred. These last four digits are the most useful in determining what has gone
wrong.
Below is a list of error location codes and what they mean.
Error Meaning
Code (last
4 digits)
0001 Memory allocation error
0002 Memory allocation error
0003 Memory allocation error
0004 Could not read the configuration file on
startup. The file may be corrupt, the file
system may be damaged, or the config
file might be from an older version of
TeleReach.
0005 The config file was missing. This may be
the first time you have started TeleReach
or the file system has become corrupt.
0006 The config file could not be saved. The
file system may be corrupt or the hard
drive may not be responding.
0007 Memory allocation error.
0008 Memory allocation error.
0009 Could not find the frame grabber card.
000A Frame grabber card is not responding
correctly.
000B Memory allocation error.
000C Memory allocation error.
000D Memory allocation error.
000E Memory allocation error.
000F Memory allocation error.
APPENDIX L: Troubleshooting
Recommendation
Reboot TeleReach. Make sure the BIOS memory test recognizes at
least 64meg of RAM. If the problem persists, restore the software and
file system from the Recovery CD-ROM.
Reboot TeleReach. Make sure the BIOS memory test recognizes at
least 64meg of RAM. If the problem persists, restore the software and
file system from the Recovery CD-ROM.
Reboot TeleReach. Make sure the BIOS memory test recognizes at
least 64meg of RAM. If the problem persists, restore the software and
file system from the Recovery CD-ROM.
Reenter the configuration information and reboot. If the problem
continues, restore the software and file system from the Recovery CD-
ROM.
Reenter the configuration information and reboot. If the problem
continues, restore the software and file system from the Recovery CD-
ROM.
Retry, but if the problem persists, restore the software and file system
from the Recovery CD-ROM.
Reboot TeleReach. Make sure the BIOS memory test recognizes at
least 64meg of RAM. If the problem persists, restore the software and
file system from the Recovery CD-ROM.
Reboot TeleReach. Make sure the BIOS memory test recognizes at
least 64meg of RAM. If the problem persists, restore the software and
file system from the recovery CD-ROM.
Power off the system and make sure the frame grabber card is inserted
firmly. If the problem persists, there may be a problem with your
TeleReach hardware.
Power off the system and make sure the frame grabber card is inserted
firmly. If the problem persists, there may be a problem with your
TeleReach hardware.
Reboot TeleReach. Make sure the BIOS memory test recognizes at
least 64meg of RAM. If the problem persists, restore the software and
file system from the Recovery CD-ROM.
Reboot TeleReach. Make sure the BIOS memory test recognizes at
least 64meg of RAM. If the problem persists, restore the software and
file system from the Recovery CD-ROM.
Reboot TeleReach. Make sure the BIOS memory test recognizes at
least 64meg of RAM. If the problem persists, restore the software and
file system from the Recovery CD-ROM.
Reboot TeleReach. Make sure the BIOS memory test recognizes at
least 64meg of RAM. If the problem persists, restore the software and
file system from the Recovery CD-ROM.
Reboot TeleReach. Make sure the BIOS memory test recognizes at
least 64meg of RAM. If the problem persists, restore the software and
file system from the Recovery CD-ROM.