Appendix L: Troubleshooting; Problems And Suggested Solutions - Raritan TeleReach TR361 User Manual

APPENDIX L: Troubleshooting

APPENDIX L: Troubleshooting

Problems And Suggested Solutions

Remote Connection Problems
I cannot connect to TeleReach
via dial up modem.
I cannot connect to TeleReach
via LAN/WAN or Internet.
I cannot connect to TeleReach
via Web Browser.
I cannot connect to TeleReach
and seem to be stuck at the
Login window.
Ensure that you have specified the modem device for your Remote PC
in the Add Connection Window (Dial-up type connection) modem field.
Although concurrent connections may be enabled (either globally or
individually), the modem in TeleReach will only accommodate one
remote connection at a time – ensure that someone else is not already
connected via modem.
Ensure that your user profile has modem access enabled and that
TeleReach is configured to enable a modem interface on the Network
Configuration Screen.
Ensure that the communication port chosen by the network
administrator on the Network Configuration screen (Figure 53)
matches the port set in your connection profile (Figure 23b).
Re-check the IP settings for TeleReach from the TeleReach Admin
Console or remote Admin Console window. Accessing the Network
Configuration screen, ensure that the IP addresses set for "IP
Address, Subnet Mask, and Default Gateway" are still set correctly, as
per your Network Administrator's instructions.
Ensure that your user profile has network access enabled and that
TeleReach is configured to enable a network interface.
Ensure that the communication port chosen by the network
administrator on the Network Configuration screen (Figure 53)
matches the port set in your connection profile (Figure 23a).
Ensure that the network configuration is correct by sending a PING
from the Remote PC to TeleReach.
Re-check the IP settings for TeleReach from the TeleReach Admin
Console or remote Admin Console window. Accessing the Network
Configuration screen, ensure that the IP addresses set for "IP
Address, Subnet Mask, and Default Gateway" are still set correctly, as
per your Network Administrator's instructions.
Ensure that your user profile has Web Browser access enabled and
that TeleReach is configured to enable Web Browser.
Ensure that you are using a valid and correct user name and password.
Ensure that you are typing user name and password in the exact upper
and lower case combinations in which they were created. Drag the
Login window to the side and view Connection Status window behind
it. The Connection Status window will show details on your connection
attempts, and may offer specifics on the problem.
Solution
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