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Raritan TeleReach TR361 User Manual

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  • Page 3 Copyright © 2002 Raritan Computer, Inc. 1 F 6 1 I .T.E . L I S T E D TR364-0C July 2002 Raritan Computer Inc. Raritan Computer Europe, B.V. Raritan Computer Japan, Inc. Raritan Computer Taiwan, Inc. 400 Cottontail Lane P.O.

  • Page 4: Fcc Information

    TeleReach, Paragon, MasterConsole MX , MasterConsole II, MasterConsole, and their respective logos are trademarks or registered trademarks of Raritan Computer, Inc. PS/2, RS/6000, and PC/AT are registered trademarks of International Business Machines Corporation. Sun is a registered trademark of Sun Microsystems. Microsoft and Windows are registered trademarks of...

  • Page 5: Table Of Contents

    6. REMOTE OPERATION..........................29 TeleReach Window Toolbar Buttons ......................30 TeleReach Mouse Pointer .......................... 31 Switching Servers With A Raritan KVM Switch ..................31 Configuring KVM Switch Hotkey ......................31 Switching Between Target Servers......................32 Important Video Buttons ..........................33 Status Bar Indicators ..........................
  • Page 6 Important Information APPENDIX A: Toolbar Buttons, Key Strokes & Menu Controls ............. 69 TeleReach Toolbar / Key Stroke Combinations ..................69 TeleReach Window Toolbar Buttons ......................69 Additional TeleReach Functional Key Stroke Combinations ..............70 TeleReach Menu Controls .......................... 70 APPENDIX B: Remote Administration ......................

  • Page 7: Important Information

    This user has administrative privileges. Passwords are case sensitive and must be entered in the exact case combination in which they were created. The default password <raritan> must be entered entirely in lower case letters. This manual applies to TeleReach Firmware v2.51 and above.

  • Page 9: Introduction

    Access via Internet, LAN/WAN, or dial-up modem TeleReach provides a broad array of remote access methods to control any server connected to a Raritan KVM Switch. Since servers can also be accessed out-of-band with TeleReach, remote access to mission-critical target servers is always available—even if the network is down.

  • Page 10: Telereach System Components

    Introduction TeleReach System Components TeleReach is a fully configured stand-alone product in a standard 2U 19” rack mount chassis (Figure 1). Figure 1. TeleReach Each TeleReach ships with (1) TeleReach unit (1) TeleReach Quick Installation and Setup Guide (1) TeleReach User Manual (1) TeleReach Control (TRC) software CD-ROM for Remote PC (1) TeleReach Software License Certificate (1) Rack mount kit...

  • Page 11: Installation

    2. INSTALLATION Steps 1 through 5 below are required for physical installation of TeleReach, and are outlined in this section. 1. Connect TeleReach to user port(s) of base Raritan KVM Switch in pre-established KVM configuration 2. Connect TeleReach Admin Console 3.
  • Page 12 Installation Figure 3. Back of TeleReach 1. Connect TeleReach to user port(s) of base Raritan KVM Switch(es) in pre-established KVM configuration. NOTE: KVM switch and Target Servers can remain powered ON when connecting TeleReach. For a Paragon (Figure 4): a) Connect DB25 Male end of provided CCP20 cable to a DB25 Female KVM Port 1 on back of TeleReach (Figure 3).
  • Page 13 Figures 55a to 55e. NOTE: MX installation can also be accomplished via CCPnnE cable(s), which are available as a separate purchase from Raritan. Connect DB25 Male end of purchased CCPnnE cable to DB25 Female KVM Port 1 on back of TeleReach (Figure 6).
  • Page 14 Installation For a MasterConsole II or MasterConsole MXU2 (Figure 7): a) Connect DB25 Male end of provided CCP20 cable to DB25 Female KVM Port 1 on back of TeleReach (Figure 3). b) Connect keyboard, mouse and video legs of provided CCP20 cable to keyboard, mouse and video user ports on MasterConsole II.
  • Page 15 Installation 2. Connect TeleReach Admin Console (Figure 8). a) Connect a keyboard and monitor (admin console) to appropriate 6-pin mini-DIN Female keyboard port, and HD15 Female port on back of TeleReach (Figure 3). b) Plug in monitor power cord. Keyboard and monitor for TeleReach Admin Console not included – See Appendix G: Specifications for hardware compatibility.
  • Page 16 Installation Steps to connect Direct Analog User Console(s) (Figure 9). a) Connect DB25 Female end of provided CCP20F cable to DB25 Male User Port 1 on back of TeleReach (Figure 3). b) Connect legs from other end of CCP20F cable to keyboard, monitor, and mouse (user console).
  • Page 17 Installation 5. Connect Ethernet Network to RJ45 Network Port and/or connect analog telephone line to RJ11 Modem Tel Line Port on the back of TeleReach (Figure 3). NOTE: TeleReach has two RJ45 ports. When connecting TeleReach to an Ethernet Network be sure to use the RJ45 port located just to the left of the KVM ports (Figure 11).

  • Page 18: Setup

    Setup 3. SETUP Initializing TeleReach Parameters The steps below allow you to quickly setup TeleReach, utilizing the TeleReach Setup Wizard (Figure 12). For full Administrative Setup options, see 8. Local Administrative Functions. 1. Power ON TeleReach via power switch on back of TeleReach unit. 2.
  • Page 19 Setup 4. The Key Configuration screen (Figure 13) will appear: Figure 13. Key Configuration Screen 5. Enter each TeleReach Control User License Key purchased, pressing <Tab> or <Enter> after each key is entered. TeleReach Control User License Key codes can be found on the license certificates shipped with your unit.
  • Page 20 Connection (Figure 23a) and a Dial Up Connection (Figure 23b) - See Configure A Connection in 4. Prepare A Remote Connection. TR361, TR362, & TR364 models use only one TCP port  default port 5000. NOTE: Prior TeleReach models (TR360-V2) require 3 open ports  default ports 5000, 5001, &...
  • Page 21 Setup Figure 15. Main Menu  Ending the TeleReach Quick Setup Wizard 10. On the Main Menu (Figure 15) select [R] Restart or shutdown the TeleReach. Press <Enter>. 11. Press <R> to restart TeleReach. 12. TeleReach will restart and the TeleReach Initialization screen will appear (Figure 16). Figure 16.

  • Page 22: Kvm Configuration Fine-Tuning

    NOTE: Only administrators (users with administrative privileges) can log on at the TeleReach Admin Console. TeleReach’s default Log On user name is <admin> with the password <raritan>. This user has administrative privileges. Passwords are case sensitive and must be entered in the exact case combination in which they were created.

  • Page 23: Fine-Tune Connected Target Servers

    Setup Fine-Tune KVM Switch 1. Paragon: a. One by one, from the Direct Analog User Console, view each Target Server accessible from the UST1 connected to TeleReach and adjust the gain setting to negative 15. Paragon video gain can be adjusted by pressing the + or – key while accessing any On- Screen User Interface menu.
  • Page 24 Setup 3. Disable all screen savers on each Target PC via the control panel. 4. Set each Target PCs background to a solid, plain, light color. Black should not be used. 5. Ensure that each Target PC is running in a standard video resolution that is currently supported by TeleReach (Figure 18).

  • Page 25: Prepare A Remote Connection

    Prepare A Remote Connection 4. PREPARE A REMOTE CONNECTION Optional: Install TeleReach Control (TRC) Software NOTE: To support TRC a Remote PC’s operating system must be Windows ’98, 2000, XP, or NT. NOTE: This step is optional. TeleReach can be accessed from a Remote PC either via the TeleReach Control Software, or via Internet Explorer (v4.0+).
  • Page 26 Prepare A Remote Connection 2. The TeleReach window (Figure 20) or TeleReach web client (Figure 26) will appear. Figure 20. TeleReach Window Figure 21. Connect Button 3. Click the Connect button (Figure 21). 4. The Connect window (Figure 22) will appear. Figure 22.
  • Page 27 Prepare A Remote Connection Find TeleReach By: Choose one of the three following methods to identify the TeleReach unit for this connection profile. IP Address: Enter the IP address assigned to the TeleReach unit. Name: Enter the name assigned to the TeleReach unit. NOTE: If dynamic DHCP addressing is used for TeleReach, then Find TeleReach by Name should be used.
  • Page 28 Prepare A Remote Connection Figure 23b. Add Connection Window: Connect Tab Figure 23c. Add Connection Window: Compression Tab 9. COMPRESSION TAB: To select compression settings, fill in the desired information under the Compression Tab in the Add Connection Window (Figure 23c). NOTE: Simply leaving the default compression settings will ensure a successful initial remote connection.
  • Page 29 Prepare A Remote Connection 4-bit Gray, 3-bit Gray, 2-bit Gray: TeleReach will convert all colors captured to shades of gray. Recommended for very slow connections, or when faster performance is favored over color. Black and White: TeleReach will convert all colors captured to only the colors black and white.
  • Page 30 Prepare A Remote Connection 10. SECURITY TAB: To enter security key, fill in the assigned security key on the Security Tab in the Add Connection Window (Figure 24): NOTE: Simply leaving the security tab default settings – blank, with no key entered – will ensure a successful initial remote connection if no private key has been set by the administrator on the Security Configuration screen (Figure 56) –...

  • Page 31: Other Connect Window Buttons

    Prepare A Remote Connection Other Connect Window Buttons Once a connection profile has been established it can be removed or modified at a later date. Figure 25. Connect Window Buttons Remove Removes or deletes a selected connection profile. Modify Click the <Modify> button to modify a selected connection profile. This opens the Modify Connection window, which is identical to the Add Connection window (Figures 23a, 23b, and 23c).

  • Page 32: Remote Connection To Telereach

    Remote Connection To TeleReach 5. REMOTE CONNECTION TO TELEREACH TeleReach must be powered ON for a successful remote connection. A user can be logged on at the TeleReach Admin Console, but this is not a requirement. Steps that must be performed prior to establishing a remote connection: 1.
  • Page 33 8. Local Administrative Functions. User profiles can be set via TeleReach or by utilizing the RADIUS server. TeleReach’s default Login user name is <admin> with the password <raritan>. This user has administrative privileges. Passwords are case sensitive and must be entered in the exact case combination in which...

  • Page 34: Browse For A Connection

    8. Video Path. Use the pull down menu to select the Video Path to which you wish to connect. NOTE: For TR361 models there is only one path, so there will be no choice of Video Path on the Login Window. For TR362, TR363, or TR464 models with a set Path Configuration of 1 path (see 48a and 49a), the Video Path drop down selection will not appear on the Login WindowInstead, since all paths lead to the same KVM configuration, TeleReach will...
  • Page 35 6. Video Path. Use the pull down menu to select the Video Path to which you wish to connect. NOTE: For TR361 models there is only one path, so there will be no choice of Video Path on the Login Window. For TR362, TR363, or TR464 models with a set Path Configuration of 1 path (see 48a and 49a), the Video Path drop down selection will not appear on the Login WindowInstead, since all paths lead to the same KVM configuration, TeleReach will...

  • Page 36: Ending A Remote Session & Disconnecting From Telereach

    Remote Connection To TeleReach Ending A Remote Session & Disconnecting From TeleReach 1. Click the Disconnect button (Figure 33). 2. A Disconnect window (Figure 34) will open. Click <OK>. 3. The TeleReach window (Figure 35) or TeleReach web client will remain. Close out this window. Figure 33.

  • Page 37: Remote Operation

    Fine-Tune TeleReach Control Software 6. REMOTE OPERATION When a remote connection to TeleReach is established – See 5. Remote Connection To TeleReach -, a view of the video image that TeleReach is currently capturing will be seen through the TeleReach window on the Remote PC desktop.

  • Page 38: Telereach Window Toolbar Buttons

    Fine-Tune TeleReach Control Software NOTE: A gray border will surround the video displayed within the TeleReach window of the TRC software, when the scroll bar checkbox is selected (default) in the Tools pull-down menu under Options. Placing the TeleReach Mouse Pointer in the gray area will scroll the viewed image in the direction of the mouse pointer.

  • Page 39: Telereach Mouse Pointer

    NOTE: To access the KVM OSUI, remote users can also simply enter the KVM switch hotkey at the Remote PC keyboard. This is true of both Raritan and non-Raritan KVM products. If using a Raritan KVM switch, however, configuring TeleReach’s switching toolbar buttons is recommended.

  • Page 40: Switching Between Target Servers

    Fine-Tune TeleReach Control Software Switching Between Target Servers Once TeleReach has been configured to match the base KVM switch’s hotkey, switching between Target Servers can be performed with TeleReach toolbar buttons (Figure 38). Figure 38. TeleReach Toolbar Switching Buttons To Invoke The OSUI: Click the Enter On-Screen Menu button (Figure 38).

  • Page 41: Important Video Buttons

    Fine-Tune TeleReach Control Software Important Video Buttons Figure 40. Important Video Buttons Properties button (Figure 40): Click the Properties button to open the Modify Connection window (Figure 41). Fill in the desired information under the Compression tab to make changes to the speed and color properties of the active remote connection.
  • Page 42 Fine-Tune TeleReach Control Software 56kb(ISP Modem), 33kb (Fast Modem), 24kb (Slow Modem): For modem connections. • Color Depth: Select the desired color depth for the connection. The color depth chosen will determine the amount of color data TeleReach captures and compresses for delivery to the Remote PC.
  • Page 43 Auto-sense Video button or changing channels, to automatically re-sense the video of a Target Server. Contact Raritan’s TeleReach Technical Support staff for manual fine-tuning of these settings. See 7. Fine-Tune TeleReach Control Software for information on Automatic Calibration of Color Settings.
  • Page 44 Fine-Tune TeleReach Control Software • PLL Settings: If the video image looks extremely blurry or unfocused, the PLL Settings for clock and phase can be adjusted until a better image results on the active Target Server. Clock: Horizontal sync divider to produce pixel clock. Controls how quickly video pixels are displayed across the video screen.

  • Page 45: Status Bar Indicators

    Fine-Tune TeleReach Control Software Status Bar Indicators The Status Bar at the bottom of the TeleReach window conveys information about the status of your remote connection session to TeleReach. Figure 43. Important Status Indicators 1. Video Sensing Status / Path Indicator (Figure 43): Indicates the status of video sensing occurring.

  • Page 46: Fine-Tune Telereach Control Software

    Fine-Tune TeleReach Control Software 7. FINE-TUNE TELEREACH CONTROL SOFTWARE Run Automatic Color Calibration Automatic Color Calibration adjusts the Color Settings on TeleReach to reduce excess color noise and data during digitization of video images. This data streamlining will increase the operational performance of TeleReach.
  • Page 47 Fine-Tune TeleReach Control Software b) Select Background tab and click <Browse> to open the Browsing for wallpaper window. c) In the Browsing for wallpaper window look in the CD-ROM drive from the pull-down menu. d) Double-click the Documentation folder. e) Two bitmap files will appear – one for 800 resolution and one for 1024 resolution. Open the bitmap file with the resolution that matches the chosen Target Server.

  • Page 48: Local Administrative Functions

    Local Administrative Functions 8. LOCAL ADMINISTRATIVE FUNCTIONS Initial Administrative Setup Procedure If you did not perform the configuration steps documented in 3. Setup, first follow the following directions to initialize your TeleReach system with basic settings: 1. Power ON TeleReach via power switch on back of TeleReach unit. 2.
  • Page 49 Local Administrative Functions Figure 45. Configuration Menu 5. Use the keys <Tab>, <↑>, <↓> or <N> to highlight the Network Configuration selection, then press <Enter>. 6. The Network Configuration screen (Figure 46) will appear. Figure 46. Network Configuration Screen...
  • Page 50 PC for both a TCP/IP Connection (Figure 23a) and a Dial Up Connection (Figure 23b) - See Configure A Connection in 4. Prepare A Remote Connection. TR361, TR362, & TR364 models use only one TCP port  default port NOTE: 5000.
  • Page 51 Local Administrative Functions 13. TeleReach will restart and the TeleReach Initialization screen will appear (Figure 47). 14. Press <Enter>. Figure 47. TeleReach Initialization Screen 15. The Log On screen will appear (Figure 48). Figure 48. Log On Screen 16. Enter a User Name and Password, pressing the <Enter> key after each entry. NOTE: Only administrators (users with administrative privileges) can log on at the TeleReach Admin Console.

  • Page 52: Accessing Main Menu From Telereach Admin Console

    Local Administrative Functions TeleReach’s default Log On user name is <admin> with the password <raritan>. This user has administrative privileges. Passwords are case sensitive and must be entered in the exact case combination in which they were created. The default password <raritan> must be entered entirely in lower case letters.

  • Page 53: Accessing Main Menu Remotely

    [R] Radius Configuraiton and Figure 58. TeleReach’s default Log On user name is <admin> with the password <raritan>. This user has administrative privileges. Passwords are case sensitive and must be entered in the exact case combination in which they were created.

  • Page 54: Main Menu

    Local Administrative Functions Main Menu Figure 51. Main Menu A wide variety of functions can be performed from the Main Menu. Use the keys <Tab>, <↑>, or <↓> to highlight the desired selection, or enter the desired letter, then press <Enter>. [C] Configure TeleReach Figure 52.
  • Page 55 Local Administrative Functions [N] Network Configuration Figure 53. Network Configuration Screen The Network Configuration screen (Figure 53) is used to setup TeleReach for initial installation to a network or analog telephone line. The steps to install TeleReach through this Network Configuration screen are listed in part 3.
  • Page 56 22a) and a Dial Up Connection (Figure 22b) - See Configure A Connection in 4. Prepare A Remote Connection. NOTE: TR361, TR362, & TR364 models use only one TCP port  default port 5000. Prior TeleReach models (TR360-V2) require 3 open ports  default ports 5000, 5001, & 5002 as indicated.
  • Page 57 Local Administrative Functions Figure 55d. 3 Paths  2 ports, 1 port, & 1port Figure 55e. 4 Paths  1port for each path The Path Configuration screen(s) (Figure 55a to 55e) are used to setup TeleReach path(s). With a TeleReach 364 unit, up to 4 paths are available. Administrator’s can toggle through the Path Configuration screen(s) to map path(s) to KVM Port(s).
  • Page 58 Local Administrative Functions b) 2 Paths, 2 ports each: Used when TeleReach is connected to two KVM switch configurations. There are two main paths, one to each KVM configuration. Figure 55b. 2 Paths  2 ports each Target Computers Target Computers K V M Switch Switch...
  • Page 59 Local Administrative Functions Target Computers K V M Switch Target Computers Target Computers K V M K V M Switch Switch User Ports 1-4 Back of T eleReach KVM Ports 1-4 User Consoles For direct analog access To KVM switch Figure 55d.
  • Page 60 Local Administrative Functions 2. Use the keys <Tab>, <↑> or <↓> to move into the Path Name field and enter a name for each path (KVM configuration). a. Backspace over the default path name. b. Enter a new name for the path and press <Enter>. c.
  • Page 61 Local Administrative Functions and the Remote PC during initial connection authentication. 128-bit Secure Socket Layer (SSL) encryption is also in place during remote KVM data transfer. NOTE: SSL data encryption increases the amount of data that must be sent over the remote connection, and is, therefore, not recommended for modem or very slow Internet connections.
  • Page 62 NOTE: For log out of KVM option to function properly, TeleReach must be configured to match the base KVM switch’s hot key – see Switching Between Target Servers With A Raritan KVM Switch in 6. Remote Operation. • Restrict remote IP address: Determines which remote IP address locations will be granted access to TeleReach.
  • Page 63 Local Administrative Functions [P] Performance Settings The Performance Settings screen (Figure 57) is used to setup TeleReach’s video data transfer and bandwidth parameters. Use the keys <Tab>, <↑> or <↓> to select each line on the Performance Settings screen and the <space bar>, or the <←>...
  • Page 64 Local Administrative Functions No Limit (default): Each active user can consume as much bandwidth as needed. 10, 5, 2, or 1 megabit or 512, 256, 128 kilobit: Bandwidth consumed by each active user during the operation of this TeleReach unit is limited to the selected quantity.
  • Page 65 Local Administrative Functions LOGIN ATTEMPT User Name & Password Entry TeleReach Database Username & Password Profiles Entered on TeleReach by System Administrator Match Found Login Entry Match NOT Found (User Name & Password) Login Entry (User Name & Password) does not exactly matches a user profile match any user profiles in the TeleReach database in the TeleReach database...
  • Page 66 Local Administrative Functions RADIUS Authentication is set to NO RADIUS Authentication is set to YES RADIUS Authentication is set to YES, but user name and password entered does not match any user the user name and password entered name and password in the TeleReach database of profiles. exactly matches a user name and password in the TeleReach database of profiles.
  • Page 67 Local Administrative Functions PAP (Default): PAP (Password Authentication Protocol) will be used to encrypt and authenticate the user’s password. NOTE: PAP is slightly less secure than CHAP, but some RADIUS servers require the PAP protocol. CHAP: CHAP (Challenge Authentication Protocol) will be used to encrypt and authenticate the user’s password.
  • Page 68 Local Administrative Functions [T] Time and Date Use the keys <Tab>, <↑> or <↓> to select each line on the Time and Date screen. Press <Enter>, <Tab> or <↓> when your entry on each line is complete. Figure 61. Time and Date Screen Press <CTRL+S>...

  • Page 69: [U] Add, Change, Or Delete User Accounts

    Local Administrative Functions [M] Return to the main menu Select [M] Return to the main menu and press <Enter> to return to the Main Menu (Figure 51). [U] Add, change, or delete user accounts Figure 62. Add, Change, or Delete User Accounts Screen The Add, Change, or Delete User Accounts screen (Figure 62) lists all existing user accounts for TeleReach and shows if each user is currently logged in to TeleReach from a Remote PC.
  • Page 70 Local Administrative Functions Figure 63. User Account Settings Screen • User Name: Enter a new user name. • Password: Enter a password to be associated with this user name. Confirm password: Enter password again for reconfirmation of keystrokes. NOTE: Passwords are case sensitive. For user log in, passwords must be entered by the user in the exact case combination in which they were created here.
  • Page 71 Local Administrative Functions • Concurrent Access Mode: Determines each individual user's ability to remotely log on to TeleReach when another user has already established a remote connection. YES (default): User can log on to TeleReach and establish a remote connection when another user has already established a remote connection.
  • Page 72 Local Administrative Functions • Allow Modem Access: Determines whether this user will be able to access TeleReach via a Modem connection for access via and analog telephone line. NO: This user will not have Modem connection capability. YES (default): The user will have Modem connection capability. •...

  • Page 73: [V] View Telereach Status

    Local Administrative Functions N - Next page or P - Previous page When the list of users on the Add, Change, or Delete User Accounts screen (Figure 62) is long, use the keys <N>, or <P> to scroll through the list one screen or page at a time. [V] View TeleReach status Figure 64.

  • Page 74: [X] Logout

    Local Administrative Functions Offers options to restart <R>, shutdown <S>, or cancel <Esc> the restart or shutdown command. <R> Restarts the TeleReach unit and brings the TeleReach Admin Console back to the TeleReach Initialization screen (Figure 47). [X] Logout Logs the current administrative user off TeleReach and exits to the Log On screen (Figure 48). [S] Logout &...
  • Page 75 TeleReach unit to automatically restart, and returns all settings back to their factory default status, including a 0.0.0.0 IP address and only the default user name/password of <admin>/<raritan>. BACKUP - Copies the TeleReach Configuration File to a Floppy Disk Remove TeleReach’s front panel by unscrewing the two hand screws in the front of the unit.
  • Page 76 Local Administrative Functions X - Exits the console To exit the Debug Log File (Figure 66) press the <X> key and then press <Enter>. You will be returned to the Main Menu (Figure 51).

  • Page 77: Appendix A: Toolbar Buttons, Key Strokes & Menu Controls

    APPENDIX A: Toolbar Buttons, Key Strokes, & Menu Controls APPENDIX A: Toolbar Buttons, Key Strokes & Menu Controls TeleReach Toolbar / Key Stroke Combinations TeleReach Window Toolbar Buttons Toolbar Key Stroke Button Function Button Combination Name <Ctrl-Alt-C> Connect Opens the Connect window for access to TeleReach from the Remote PC.

  • Page 78: Additional Telereach Functional Key Stroke Combinations

    APPENDIX A: Toolbar Buttons, Key Strokes, & Menu Controls <Ctrl-Alt-D> Send Sends a Control-Alt-Delete command to the Target Server. Ctrl+Alt+Del none About Displays TeleReach Control software (TRC) version number, and copyright. Additional TeleReach Functional Key Stroke Combinations Key Stroke Function Combination <Ctrl-Alt-I>...
  • Page 79 APPENDIX A: Toolbar Buttons, Key Strokes, & Menu Controls Keyboard Send Ctrl+Alt+Delete Sends a Control-Alt-Delete command to the active Target Server. Enter On-Screen Menu Activates On-Screen User Interface of connected KVM switch. Exit On-Screen Menu Deactivates On-Screen User Interface of connected KVM switch. Keyboard Macros Activates the Keyboard Macros window for building macros for specified keystrokes ...

  • Page 80: Appendix B: Remote Administration

    APPENDIX B: Remote Administration APPENDIX B: Remote Administration Initial setup of TeleReach should be performed locally at the TeleReach Admin Console  following 3. Setup and 8. Local Administrative Functions. Any administrative user logged on to TeleReach at a Remote PC can perform administrative functions remotely to make changes to the system, as long as TeleReach is set to allow remote administration privileges –...

  • Page 81: Operating Remote Admin Console

    APPENDIX B: Remote Administration Operating Remote Admin Console Remote operations available through the TeleReach Admin Console window are identical to the local Admin Console functions. The only exception is that the Main Menu shown through the remote Admin Console Window does not offer choices for [X] Logout, or [S] Logout and view TeleReach status, since logout would cause the remote user to loose contact with TeleReach.

  • Page 82: Appendix C: Web Browser Access

    NOTE: Only Microsoft Internet Explorer 4.0+ supports TeleReach Web Browser access. Netscape or other Web browsers do not support TeleReach Web Brower access.. NOTE: Only TeleReach models TR364, TR363, TR362 and TR361 feature Web Browser Access. NOTE: To enable Web Browser access to TeleReach administrators must set Enable Web...

  • Page 83: Appendix D: Serial Console Access

    APPENDIX D: Serial Console Access APPENDIX D: Serial Console Access TeleReach features Serial Console access, providing remote access to a serial TTY device such as a serially-controlled power distribution unit / power strip via TeleReach. NOTE: To enable Serial Console access, TeleReach administrators must set Enable Serial Access to [YES] (the default) on the Network Configuration screen (Figure 53).
  • Page 84 APPENDIX D: Serial Console Access 4. To change terminal settings such as baud rate, select “Serial Parameters” in the “Tools” menu, which invokes the “Serial Parameters” dialog box:...

  • Page 85: Appendix E: Keyboard Macros

    APPENDIX E: Keyboard Macros APPENDIX E: Keyboard Macros During a remote session, the Remote PC may interpret certain keystroke combinations intended for the Target Server. TeleReach’s Keyboard Macro feature can be used to ensure that keystroke combinations intended for the Target Server are sent to, and interpreted only by, the Target Server, and not the Remote PC.
  • Page 86 APPENDIX E: Serial Console Access 4. The Add Keyboard Macro window (Figure 76) opens. Figure 76. Add Keyboard Macro Window 5. Build the Keyboard Macro by accessing all the fields in the Add Keyboard Macro window. Click <OK> when finished. •...
  • Page 87 APPENDIX E: Keyboard Macros Example: Windows Start Menu Macro. Making a Macro to bring up the Windows Start Menu on the Target Server Ctrl+Esc. (Figure 77) Keyboard Macro Name: Windows Start Menu Keys to Release: Select Left Ctrl, click <Release Hot-Key Combination: CTRL+ALT+1 Key>...

  • Page 88: Running A Keyboard Macro

    APPENDIX E: Serial Console Access Running A Keyboard Macro Once a Macro is built it can be run via mouse activation or Hot-Key combination, if a hot-key is chosen. Mouse Activation: For the Start Windows Menu example, the Start Menu Macro can be activated at the Remote PC by clicking the macro name (Windows Start Menu), which appears on the TeleReach window’s Keyboard pull-down menu (Figure 72) after the macro is created.

  • Page 89: Other Keyboard Macros Window Buttons

    APPENDIX E: Keyboard Macros Other Keyboard Macros Window Buttons Once a keyboard macro has been created, it can be removed or modified at a later date. Figure 80. Other Keyboard Macros Window Buttons Remove Removes or deletes a selected keyboard macro. Modify Click the <Modify>...

  • Page 90: Appendix F: The Radius Server

    APPENDIX F: The RADIUS Server APPENDIX F: The RADIUS Server This Appendix discusses the RADIUS server and how it interacts with TeleReach to accommodate TeleReach as a RADIUS client. For information on designating the TeleReach unit itself as a RADIUS client see –...

  • Page 91: Radius Attributes Generated By Telereach

    APPENDIX F: The RADIUS Server NOTE: When the “Default RADIUS permissions” option is set to “None, must use RADIUS attributes”, RADIUS user access to TeleReach will be denied unless the FILTER-ID is used to grant the user permissions. RADIUS Attributes Generated by TeleReach TeleReach sends the following RADIUS attributes to the RADIUS server with each access request: Attribute Data...

  • Page 92: Radius Access Challenge

    APPENDIX F: The RADIUS Server TERMINATE-CAUSE If this is a STOP request, the reason the user was terminated. Either USER_REQUEST (1), LOST_SERVICE (3), SESSION_TIMEOUT (5), or ADMIN_RESET (6). RADIUS Access Challenge A RADIUS server can require additional information from the user, besides user name and password. The type of information will depend on the authentication method used by the RADIUS server.

  • Page 93: Appendix G: Specifications

    Category 5e UTP cable to connect to network KVM Switch Specifications Supports KVM switches utilizing an On-Screen User Interface, including Raritan’s Paragon, MasterConsole MX and MasterConsole II models. Electrical Specifications TeleReach is powered by a standard PC +/-5V, +/-12V power supply. It runs off standard 120V, 60Hz AC line current (230V, 50 Hz European).

  • Page 94: Output Specifications

    APPENDIX G: Specifications Output Specifications Direct Analog User Console: PS/2 Keyboard, PS/2 Mouse, HD15 Video TeleReach Admin Console: PS/2 Keyboard, HD15 Video. Monitor must support resolutions that are at least one step higher than the highest Target Server resolution.

  • Page 95: Appendix H: Sun Target Servers

    Suns with composite sync output require APSSUN II Raritan guardian for use with TeleReach. HD15 Suns with composite sync output require 1396C Raritan converter to convert from HD15 to 13W3 and an APSSUN II Raritan guardian converter to support composite sync. HD15 Suns with separate sync output require an APKMSUN Raritan guardian for use with TeleReach.

  • Page 96: Appendix I: Linux Target Servers

    APPENDIX I: Linux Target Servers APPENDIX I: Linux Target Servers Currently TeleReach supports Linux text-based and GUI Target Servers. TeleReach supported resolutions for Linux are identical to TeleReach supported PC resolutions (Figure 18). For optimal TeleReach performance the following changes are recommended on each Linux GUI Target Server for the mouse acceleration and threshold settings, and the video settings: Mouse Settings Set each Linux Target’s mouse acceleration =1, and threshold = 1.

  • Page 97: Appendix J: Macintosh Target Servers

    APPENDIX J: Macintosh Target Servers TeleReach supports Macintosh Target Servers with the use of appropriate adapters. Contact your Raritan representative to determine the appropriate part number. Macintosh Target Servers must be configured to one of the supported display resolutions. See Figure 18 for a complete list.

  • Page 98: Appendix K: Frequently Asked Questions

    PC video (VGA) can be used with TeleReach. Currently, TeleReach support is strongest for Windows-based Intel 86 servers, including HP, Dell, and Compaq. Sun support for certain Raritan KVM Switches is available with the proper Raritan Guardian converter products. ASCII devices can also be connected via Raritan’s Guardian line of conversion products.
  • Page 99 Secure Socket Layer (SSL) 128-bit encryption are all available. TeleReach can also function as a RADIUS client. In addition, all Raritan KVM Switches that feature an On-Screen User Interface (OSUI) come with a complete security scheme, requiring user name and password access to Servers as designated by the network administrator.
  • Page 100 APPENDIX K: Frequently Asked Questions Question: Answer: What is the slowest connection TeleReach offers scalable performance based on bandwidth available, down to TeleReach can handle? 20kbps. Can I perform a Dial-up modem No. Modems require an analog telephone line. connection to TeleReach over a PBX line? Can I use TeleReach within my TeleReach can be used in any computer network that supports TCP/IP (and...

  • Page 101: Appendix L: Troubleshooting

    APPENDIX L: Troubleshooting APPENDIX L: Troubleshooting Problems And Suggested Solutions Remote Connection Problems Solution I cannot connect to TeleReach Ensure that you have specified the modem device for your Remote PC via dial up modem. in the Add Connection Window (Dial-up type connection) modem field. Although concurrent connections may be enabled (either globally or individually), the modem in TeleReach will only accommodate one remote connection at a time –...
  • Page 102 APPENDIX L: Troubleshooting Admin Console Problems Solution For convenience, I connected If you connected the TeleReach admin console to a Raritan KVM the TeleReach admin console to switch model that uses coaxial cables (e.g. MasterConsole II, a KVM switch, and now the...
  • Page 103 APPENDIX L: Troubleshooting Status Bar appeared, but the (Caps-Lock, Num-Lock, or Scroll-Lock) on the Target Server, then Caps Lock indicator light is not lit server status may not match the state of the Remote PC’s keyboard. on my Remote PC keyboard. The Keyboard is not functioning Reset the keyboard chips within TeleReach by recycling power to it.
  • Page 104 APPENDIX L: Troubleshooting Mouse Problems Solutions Target Server Mouse Pointer When working from a Remote PC, a slight delay between the larger tracks too slowly after TeleReach Mouse Pointer and the smaller Target Server Mouse TeleReach Mouse Pointer. Pointer is normal due to uncontrollable lags in the speed of the remote connection –...
  • Page 105 APPENDIX L: Troubleshooting The larger TeleReach Mouse Click Synchronize Mouse button, or press <Ctrl-Alt-S>. Pointer does not track or is not Ensure each Target Server uses a standard Windows mouse driver. in sync (not aligned) with the For Windows 2000 based Target Servers, set the mouse motion speed smaller Target Server Mouse on each Target Server to the middle speed setting between Slow and Pointer.
  • Page 106 Sometimes there is not become clear, additional manual video setting adjustments may be a black edge at the boundary of necessary. Contact Raritan Technical Support to discuss changes to the Target Server’s screen. the Video Settings window (Figure 42).
  • Page 107 APPENDIX L: Troubleshooting The video seems to be stuck in Pressing the Auto-sense Video button while auto sensing is occurring Auto Sense mode and the auto will stop the auto sense process. Check your Target Server resolution sensing message in the middle to ensure TeleReach supports it.

  • Page 108: Event Log File And On Screen Error Codes

    APPENDIX L: Troubleshooting Event Log File and On Screen Error Codes TeleReach will display or log an error code in the TeleReach Event Log Screen (Figure 64) whenever a problem occurs. The error codes are 8 digit hexadecimal numbers. The code contains two parts, the first four digits contain the type of error, memory, network,etc., and the second four digits contain a location code.
  • Page 109 APPENDIX L: Troubleshooting Error Meaning Recommendation Code (last 4 digits) 0011 The Ethernet controller could not be There is a problem with the TeleReach hardware. found. 0012 The modem could not be found. Power off the system and make sure the frame grabber card is inserted firmly.
  • Page 110 APPENDIX L: Troubleshooting Error Meaning Recommendation Code (last 4 digits) 0029 Resource allocation error. Reboot TeleReach. Make sure the BIOS memory test recognizes at least 64meg of RAM. If the problem persists, restore the software and file system from the Recovery CD-ROM. 002A Resource allocation error.
  • Page 111 Window created by double clicking on the TRC icon to open the TRC software. Within this window is the Target Server’s desktop or a view of any image that the connected Raritan KVM switch is set to receive at this KVM user port.
  • Page 112 255-80-2110...

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