Appendix K: Frequently Asked Questions - Raritan TeleReach TR361 User Manual

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APPENDIX K: Frequently Asked Questions

Question:
What is TeleReach?
How does TeleReach work?
What level of control does a
TeleReach remote user have
over attached Target Servers?
Remote Access Software has
been available for a long time.
What makes TeleReach
different?
What remote access connection
methods can TeleReach
accommodate?
What types of computers can
TeleReach remotely control?
Is special software required for
the Remote PC?
Which Raritan KVM Switches
will work with TeleReach?
Will other KVM switch brands
work with TeleReach?
TeleReach is the easiest, fastest, most reliable way to remotely access and
manage multiple servers connected to a Raritan KVM Switch no matter
where you are or where your servers are located.
TeleReach connects to the keyboard, video, and mouse ports of a server or
KVM switch. Using Raritan's powerful frame-grabber and compression
technology, it captures, digitizes, and compresses the video signal before
transmitting to a remote PC.
The remote user has direct access and total control of target servers for
maintenance, administration, and troubleshooting, from running GUI
applications to BIOS-level troubleshooting, and even rebooting.
With TeleReach, the TeleReach software runs only on the TeleReach unit
itself, not on each individual Target Server. Traditional Remote Access
Software solutions require software to be loaded and running on each Target
Server, which must offer a supporting Operating System. This can create
compatibility, performance, and reliability issues on mission critical Target
Servers.
TeleReach provides network administrators with a choice of remote access via
Internet, LAN/WAN, or dial-up modem. That means servers can be accessed
both in and out of band, so remote access to mission-critical target servers is
always availableeven if the network is down.
TeleReach works independently of a Target Server's hardware, operating
system, or application software, accessing a Target Server's main input/output
devices - keyboard, video, and mouse. Consequently, any hardware that
supports standard PC keyboard interfaces, standard PC mouse interfaces, and
standard PC video (VGA) can be used with TeleReach. Currently, TeleReach
support is strongest for Windows-based Intel 86 servers, including HP, Dell,
and Compaq. Sun support for certain Raritan KVM Switches is available with
the proper Raritan Guardian converter products. ASCII devices can also be
connected via Raritan's Guardian line of conversion products. TeleReach does
not support Macintosh.
Each TeleReach ships with one copy of TeleReach Control software (TRC).
This remote access software runs on any Remote PC with a Windows 98+
operating systems and communicates over Internet, LAN/WAN, or dial-up
modem with TeleReach software on the TeleReach unit. With TRC installed,
the Remote PC is like any other user console in your KVM configuration, but it
can be located anywherearound the corner , or around the world.
Currently Raritan supports the use of TeleReach with all Raritan KVM
Switches that feature an On-Screen Display: Paragon, MasterConsole MX
and MasterConsole II.
Nothing complements TeleReach better than a Raritan KVM
Switchespecially Paragon. In theory, however, TeleReach can be used with
any KVM switch that features an On-Screen User Interface menu for access to
switching functions.
APPENDIX K: Frequently Asked Questions
Answer:
4
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