Troubleshooting The Avaya 2050 Ip Softphone; Connectivity Problems - Avaya 2050 User Manual

Troubleshooting the
Avaya 2050 IP Softphone
The following sections describe various troubleshooting issues and
suggested remedy actions:
• "Connectivity problems" on page 117
• "Audio problems" on page 122
• "Reset conditions" on page 125
• "USB Headset problems" on page 126
• "TAPI problems" on page 129

Connectivity problems

The following sections describes various connectivity problems and
suggested remedy actions:
• "Communication server is unreachable" on page 117
• "Unable to obtain valid license" on page 119
• "Connection is reinitializing" on page 119
• "Authorization failed" on page 120
• "Unable to retrieve communication server parameters from DHCP
server" on page 121
• "Unable to connect to GXAS server" on page 121
Communication server is unreachable
Symptom:
One of the following messages appears:
• Connecting...
• Server unreachable. Reconnecting in xx seconds.
• 802.1 QoS is not supported on your network.

Troubleshooting the Avaya 2050 IP Softphone

117