Troubleshooting And Error Codes - Rinnai Advance Operation And Installation Manual

Troubleshooting and Error Codes

Symptom
Burner will not light
Smell of gas
Fan not working
Small soot deposit
Severe soot deposit
forming on glass or logs
Condensation on glass
Streaky lines on glass
digital error message
on control panel
Safety Device
The appliance is fitted with an overheat safety switch. Under overheating conditions this switch
will shut off the appliance. If the appliance shuts off repeatedly servicing may be required.
Error Codes
Error Code Probable Cause
 • Ignition failure
12 • Flame failure
14 • Overheat
16 • Room overheat
31 • Room temperature sensor faulty
32 • Room temperature sensor faulty
33 • Overheat temperature sensor faulty
70 • Faulty ON/OFF switch
72 • Faulty flame rod
73 • Communication error
99 • Flue blocked
--:-- • Power failure
In all cases, you can clear the error message by turning the heater OFF, then ON again. If the
error message still remains, please contact your nearest service contact and arrange for a
service call.
Rinnai New Zealand
Cause
• No power present
• No gas present
• Power cut
• Air in gas pipe
• Ignition failure
• Leaking gas
• Heat switch not activated
• Normal operation
• Inadequate flue system,
log misalignment or
incorrect gas pressure
• Normal operation
• Normal operation
• Electronic fault detected
14
Solution
Ensure power cord is plugged in and turned on
Ensure gas supply is turned on
Re-ignite after power is restored
Purge air (installer to do)
Repeat lighting procedure
Turn gas off at meter and call Installer
Allow heater to run on HIGH for 15mins
No action required
Call Installer
Allow heater to warm-up
Clean glass
Refer error codes
Comments
Check gas is turned on. Service call if repeated.
Check gas is turned on. Service call if repeated.
Service call
Lower room temperature to less than 40
Service call
Service call
Service call
Service call
Service call
Turn heater OFF, then ON again
Turn on to low for 20mins to allow the flue to
warm up then turn up higher. Service call if
problem persists.
Turn heater OFF, then ON again
C
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Reflection: 03-08