Maintenance, Servicing And Repair - Rinnai Advance Operation And Installation Manual

Maintenance, Servicing and Repair

your heater needs very little maintenance, however the following information will help you
keep it looking good and working efficiently.
• Unplug electrical cord before cleaning
• dO NOT USE SOLVENTS. All parts of the heater and remote control can be cleaned using
a soft, damp cloth and mild detergent. do not attempt to clean the heater while the
appliance is hot or operating.
Visual Inspection of Flame - Get To Know your Flame Pattern
Each Rinnai Flame Fire has a distinct flame pattern. This should look the same every time you
start your fire, after an initial warm up period of approximately 20 minutes.
Abnormal flame performance and or pattern can indicate a problem with your fire, such as a
blocked flue or gas injectors. There are some warning signs that could indicate a problem.
• Unusual smell from the appliance, this could indicate a blocked flue
• Continued difficulty or delay in establishing a flame
• Flame appears either very short or very long
Normal
• Flame only burns part way across the burner
• Artificial logs or burn media have shifted from when the fire was first installed
• Soot building up on the inside of the glass door
during installation there will be an initial burning in period where some smoke and smell may
be experienced. This is a normal part of the operation but should be done in a well ventilated
room until these dissipate.
If any of the above signs occur, please call Rinnai to discuss.
Servicing and Repair
Rinnai has a service and spare parts network with personnel who are fully trained and
equipped to give the best service on your Rinnai appliance.
If your appliance needs servicing, please call 0800 RINNAI (0800 746 624) and select option 1
for a Service Centre in your area.
For reliable operation Rinnai Flame Fires should be serviced every two years (including
inspection of the flue system). If they are in a particularly dusty environment or subject to
excess lint, for example dog hair or where there are newly laid carpets then annual servicing
would be beneficial.
Regular servicing is not covered by the Rinnai warranty.
do not attempt to carry out any service work other than that mentioned in the troubleshooting
pages. If you have any other faults or problems, please refer to your installer or call Rinnai on
0800 RINNAI (0800 746 624).
Rinnai New Zealand
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