Hunt Groups - Aastra DT390 User Manual

Your extension provides a simplified call pick-up service within a hunt
group. It also offers you the option of managing your own participation in
this service within the group. This is also referred to as the In/Out status
management within a group.
If you have been designated as the supervisor of a hunt group, you have
the ability to open and close the hunt group according to your department's
business hours.
Finally, while it's not really a group service, you also have access to a
personal group, which is designed for grouping various extensions that
may be assigned to you – for example, your DT390 extension, and another
phone. It could be your Mobile Extension (See Section 13.6). Different
services are then provided for you to process your calls as efficiently as
possible within a personal group.
13.1

Hunt Groups

Your extension may be part of a hunt group for which the purpose is to
distribute calls among the members of your department or other group. A
call received on your hunt group number is automatically directed to an
extension within the group that is free, for example your own, according to
predefined distribution criteria. Generally, this criteria is established to
ensure even distribution of calls between the various members of the
group.
The presentation of an incoming call for your group is therefore carried out
just as it would for an individual call presented on your extension.
As a result, you have access to all the same processing services as you
would for your personal calls.
If you do not answer your hunt group call within a typical 30-second
timeframe, it may be presented to a different extension in your group that is
free. The call may also be directed to a third party set or other overflow
group, such as your facility's attendants.
Depending on the definition for each hunt group, the call may also be re-
directed to a dissuasion message.
If all of your hunt group's members are busy, a call that is presented, as
the case dictates, may be directed to a third party set or other overflow
group, such as your facility's attendants. Alternatively, depending on the
definition of each group, the call may be placed in a call waiting queue to
await a member of the group to be free, or directed to a dissuasion
message. This extension, overflow group or dissuasion message may also
be solicited when your group is closed. In practice, you may be part of
several hunt groups. One hunt group is then established as your primary
group, while the others are considered to be secondary.
Your primary group has a processing priority feature. Therefore, when
there are several different calls presented on the various groups of which
you are a part, those for your primary group will take precedence.
1424_EN_LZT103089 Rev B1 2009-05-20 © Copyright Aastra Telecom Sweden, 2009.
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