Aastra DT390 User Manual
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Aastra DT390 User Manual

Businessphone communication platform
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DT390
BusinessPhone Communication Platform
USER GUIDE

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Summary of Contents for Aastra DT390

  • Page 1 DT390 BusinessPhone Communication Platform USER GUIDE...
  • Page 2 No parts of this publication may be subject to alteration, modification or commercial use. Aastra will not be liable for any damages arising from use of an illegal modified or altered publication.

  • Page 3: Table Of Contents

    Contents Contents Welcome Important User Information Safety Instructions Intrinsic Safety IPEI Code Preparing for Use Accessibility and Voice Quality System Version Description Functions and Accessories Display Information Menu Structure Switching On and Off Switching on Switching off Incoming Calls Answering Calls Call list Call List-Up Individual Missed Calls...
  • Page 4 DT390 Inquiry Transfer Conference Loudspeaking (Handsfree) Mute Microphone Call Waiting Call Info Call Forwarding Diversion when there is No Answer Diversion when your Extension is Busy Diversion when your Cordless is Switched off or out of Coverage Fixed Diversion Diversion when Charging...
  • Page 5 DT390 Group Features 14.1 Group Hunting 14.2 Group Call-pick-up 14.3 Common Bell Group Other Useful Features 15.1 Automated Attendant 15.2 Account Number 15.3 Direct Inward System Access (DISA) 15.4 Tandem Configuration 15.5 Networking 15.6 IP calls Security 16.1 Activating Automatic Key Lock 16.2...
  • Page 6 DT390 21.3 Charging Spare Batteries 21.4 Replacing the Battery 21.5 Chargers 21.6 Headset 21.7 Belt Clip 21.8 Portable Device Manager Reference 22.1 Terminology 22.2 Phone Signals 22.3 Maintenance 22.4 Technical Specifications 22.5 Spare parts and Accessories Troubleshooting Glossary Telephony Function Codes...

  • Page 7: Welcome

    Welcome Welcome Welcome to the user guide for the DT390 cordless phone. This guide describes the available features of the telephone when it is connected to BusinessPhone Communication Platform from Aastra. The BusinessPhone Communication Platform consists of BusinessPhone Compact, BusinessPhone 50, BusinessPhone 128i and BusinessPhone 250.
  • Page 8 DT390 1424-EN LZT 103 091 Uen A1 2008-10-27...

  • Page 9: Important User Information

    THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Aastra shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance or use of this material.
  • Page 10 If trouble is experienced with this equipment, for repair or warranty information, please contact your Aastra business partner http://www.aastra.com. This equipment is not intended to be repaired by the customer (user). If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 11: Safety Instructions

    Do not attempt to disassemble or alter any part of the phone, the charger(s) or the battery-pack. Disassembly or alteration may result in electrical shock or irreversible damage to the equipment. Only a qualified service personnel or an authorized Aastra partner should conduct internal inspections, alterations and repairs. •...
  • Page 12 DT390 Warning! The handset may retain small magnetic objects around the mouthcap or earcap region. Please check and remove before use. 2.1.2 Disposal of the product Your product should not be placed in municipal waste. Please check local regulations for disposal of electronic products.
  • Page 13 Important User Information • Do not pull on cables. 2.1.4 Charging and batteries This product should only be used with the following battery: • Art.No.: 660177 Battery Single chargers shall only be connected with power adapters supplied by the manufacturer, see list above. Precautions: Please read carefully the following important precautions before the first time use of the batteries.
  • Page 14 DT390 • The battery are replaceable, however it is not the intention to do this frequently. • Only charge the battery when placed in the phone. • Use only the specified battery-packs for your product. • Never heat or dispose of the battery into a fire, which, or else, may cause leakage, burst or fire.

  • Page 15: Intrinsic Safety

    Avoid squeezing the phone between furniture and your body when carrying the phone in your pocket or attached to clothing. Intrinsic Safety The DT390 cordless phone is not specified as intrinsically safe, so do not use it in areas with a danger of explosion. IPEI Code Your phone has an International Portable part Equipment Identity (IPEI) code.

  • Page 16: Preparing For Use

    DT390 A message box with the text IPEI followed by the IPEI number (13 digits) is shown. − If the phone lock is on, Enter PIN code is shown. − Enter the PIN code. Note: Write down the IPEI code for future use. If you cannot retrieve the IPEI code, please contact your system administrator.

  • Page 17: System Version

    Important User Information • U.S. 1920 - 1930 MHz • L.A. 1910 - 1930 MHz System Version To view the telephone’s software version: 1. Press *#34# in standby mode. 2. Select Software. 1424-EN LZT 103 091 Uen A1 2008-10-27...
  • Page 18 DT390 1424-EN LZT 103 091 Uen A1 2008-10-27...

  • Page 19: Description

    Description Description This section describes the DT390 telephone, display information, menus and structures. A picture of the cordless telephone is shown in Figure 1 on page 13. Figure 1 Overview of the cordless telephone DT390 Headset connector The headset connector is used for connecting a headset. The connector is protected against dust.

  • Page 20: Functions And Accessories

    DT390 Off-hook Combined button; to end a call, to return to standby mode, and to switch the handset on/off by long press. Voice mail access To listen to a voice mail Key lock and Upper/Lower case Combined key lock and Upper/Lower Case...
  • Page 21 Headset with microphone on boom Headset with microphone on cable CPDM DeskPDM * System dependent Figure 2 DT390 functions and accessories The plastic cover parts are made of durable PC/ABS Case material. The antenna is integrated inside the phone. Antenna...

  • Page 22: Display Information

    DT390 cordless telephone without any clip on. Use the clip to attach the phone to a belt or similar. The battery is a rechargeable Li-Lon battery, placed Battery under a battery cover. The battery is fully charged within four hours. The battery can be charged separately with a special battery charger.
  • Page 23 Description Call List Soft keys Figure 4 Softkeys Note: The information displayed varies depending on the version and configuration of the exchange, and whether you use the phone in a DECT or an IP DECT system. Consult your system administrator to find out which type of system your phone is used in.
  • Page 24 DT390 Signal strength Shown when the phone is connected to a system. Sound off Shown when the Mute key is pressed at idle mode and turn off ringing sound. Battery Always shown in the display in standby mode. When the level is low, the icon is empty or flashing.

  • Page 25: Menu Structure

    Description Missed call Added in front of missed calls in the Call list. System connection Indicates that the phone is connecting to a system. 3.2.2 Menu Tabs Contacts Contains all names and numbers in the personal phonebook. It is also possible to access a central phonebook from this menu.

  • Page 26: Contacts Tab

    DT390 > —> 7891 01:30 • Call • Call list —> 7827 03:35 —> > • More • Time of call 7682 05:26 Edit number > • • Back 7845 20-Oct-03 > Save number • Send message > • Delete >...

  • Page 27: Settings Tab

    Description • Call contact ——> • Search • From contact list > ——> • Add contact ——> • Name > • New • Work number > • From Call list > • Mobile number > • Other number > > •...
  • Page 28 DT390 • Sound & Alerts —> • Volume > • Ring signals > • Vibrator alert > • Key sound > > • Mic on boom —> • Headset • Mic on cable > • Headset profile* > • Display —>...
  • Page 29 Description 3.3.4 In Call Tab The In Call tab can be reached during a call from the middle soft key More. See Figure 8 on page 24 for an overview. 1424-EN LZT 103 091 Uen A1 2008-10-27...
  • Page 30 DT390 > • Contacts • Microphone on/off > > • Call —> • New call > • Phonebook access • Cancel > • Switch > > • End call > • Transfer* > • Transfer to new call* —> • Call >...

  • Page 31: Switching On And Off

    Switching On and Off Switching On and Off In this section, switching on and off the telephone is described. Note: If the message No System is displayed you cannot make or answer calls. Depending on system programming, your phone can be automatically locked.
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  • Page 33: Incoming Calls

    Incoming Calls Incoming Calls The flashing LED, accompanied by a ring signal or a vibrating handset indicates an incoming call. The ring type can tell if the call is an internal, external or callback call. Both ring signal and vibrator can be disabled. The calling party's number, name, or both, is displayed.

  • Page 34: Call List

    DT390 To change answering modes: 1. Press Menu. 2. Navigate to Settings and press Select. 3. Navigate to Answering and press Select. 4. Choose Answer behaviour and press Select. You can choose between Automatically and Loudspeaking. 5. Press Change to confirm.

  • Page 35: Call List-Up Individual

    Incoming Calls 3. Select Delete. 4. Press Yes to delete the entry from the list. Delete all entries from the Call list 1. Press More. 2. Select Delete all. 3. Press Yes to delete all the entries from the list. Call List-Up Individual When your extension is idle, you can also answer a call that is ringing for another extension, without having to change extensions.
  • Page 36 DT390 1. Press Menu and navigate to Calls. 2. Navigate to Call services. 3. Select Absence with and press the confirmation button or Select. 4. Select Activate. If the cordless telephone is preprogrammed, a number of absence reasons can be displayed.
  • Page 37 Incoming Calls To stop diversion select Deactivate and press the confirmation button or OK. 1424-EN LZT 103 091 Uen A1 2008-10-27...
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  • Page 39: Outgoing Calls

    Outgoing Calls Outgoing Calls If you make a call but the person is not available, the following functions will help you to establish contact with the called party. Pre-dial Enter the number and press to get the line. The number is shown on the display while dialling.

  • Page 40: Dial A Name From The Central Phonebook

    DT390 5. Press Call or to make the call. Dial a Name from the Central Phonebook 1. Enter Contacts. 2. Select Central phonebook. 3. Select Search by name. 4. Enter the first/last name and press Search. 5. Press Call or to make the call.
  • Page 41 Outgoing Calls 2. Press the right navigation key to move to the right. Note: Moves to the end of the text if held longer. 3. Press * to switch between upper and lower case. Note: Pressed for more than one second will add a dial tone pause. 4.
  • Page 42 DT390 1424-EN LZT 103 091 Uen A1 2008-10-27...

  • Page 43: During Calls

    During Calls During Calls The BusinessPhone Communication Platform allows you to handle calls in many different ways. You can make an inquiry, transfer the call or create a conference, mute the microphone and ringer, change the dial mode or put the call on hold to perform other tasks.

  • Page 44: Conference

    DT390 3. Press to transfer the call. Press R to return to the first call. Note: This function is also accessible using the off hook menu 3rd party. Transfer to a busy extension You can even transfer calls to busy extensions. The other party will hear a muted signal (call waiting tone), and the call will be extended as soon as the ongoing call is terminated (if Camp-on is allowed).

  • Page 45: Loudspeaking (Handsfree)

    During Calls Loudspeaking (Handsfree) An incoming call can be connected with loudspeaking function active by pressing the left Soft key. During a call, a press on the left Soft key activates the loudspeaking function. Press the left Soft key again to turn it off. Mute Microphone To mute the microphone during an ongoing conversation, do the following: 1.
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  • Page 47: Call Info

    Call Info Call Info The Call info gives you information about missed calls, the call list and the call time. Missed calls The last 10 incoming and missed calls are stored in the Missed calls list. The calls are marked with the icon: Call List The last 20 calls (10 dialled and 10 incoming/missed calls) are stored in the...
  • Page 48 DT390 The last 20 calls (10 dialled and 10 incoming/missed calls) are stored in the Call list. 1. Press Menu. 2. Select Calls and then navigate to Call list. 3. Select Call list and confirm. The Call list is displayed.

  • Page 49: Call Forwarding

    Call Forwarding Call Forwarding When you are not available to take calls or decide to answer your calls on another extension, it is useful to forward your calls to an alternate answering position. The alternate answering position can either be a pre-programmed one (one for: Diversion when your cordless is switched off or out of coverage and a common one for: Fixed Diversion, Diversion when there is no answer, Diversion when your extension is busy and Diversion when charging) or an individual one.

  • Page 50: Diversion When Charging

    DT390 1. Press *2 1# to activate the diversion. 2. Wait for the verification tone. 3. Press to finish the procedure. You can make outgoing calls as usual. A special dial tone and the display info reminds you that a Call Forwarding is active.

  • Page 51: Individual Diversion

    Call Forwarding Use the same procedure as for activating the feature with the difference that you select the option Off instead of Redirect. Individual Diversion This feature allows you to direct your calls to internal and external addresses, for example to any directory number, a colleague’s extension, an external number or a common abbreviated number (for example your mobile phone).

  • Page 52: Bypass Call Forwarding

    DT390 1. Select Deactivate. 2. Press the confirmation button or OK. 9.6.3 Add new Predefined Answering Position To add a new answering position to the call list, do the following: 1. Press Menu and select Calls. 2. Navigate to Call services and select Divert calls.
  • Page 53 Call Forwarding 1. Press *6 0* 2. Enter the extension number. 3. Press # and wait for answer. You will be connected to the specified extension, regardless of which type of Call Forwarding the called extension has activated. 1424-EN LZT 103 091 Uen A1 2008-10-27...
  • Page 54 DT390 1424-EN LZT 103 091 Uen A1 2008-10-27...

  • Page 55: Voice Mail (Optional)

    Voice Mail (Optional) Voice Mail (Optional) The Voice Mail application allows you to leave a voice message to the caller when you are unable to answer calls, for example when out of office, in a meeting, and so on. The caller can leave a message in your mailbox, and when back in your office you can enter your mailbox and listen to received messages.
  • Page 56 DT390 1424-EN LZT 103 091 Uen A1 2008-10-27...

  • Page 57: Absence Information

    Absence Information Absence Information If you are not in the office for a certain period of time (for example meeting, vacation, lunch, illness), this feature allows you to inform your callers why you are absent. External callers will be routed to the operator who also has access to your absence information.
  • Page 58 DT390 5. Select the reason for your absence 6. Enter the time or time/date of your return. 7. Wait for the verification tone. 8. Press to finish the procedure. Information active. Note: Use the navigation keys to switch between A.M and P.M.

  • Page 59: Erase Information, Save Information

    Absence Information 4. Press 9 and speak to re-record. 5. Press # to activate. Internal callers will hear the information through the handset or the loudspeaker. External callers will be routed to the operator who also has access to your absence info. Note: You can dial your own extension number if you want to check your information.
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  • Page 61: Mailbox System

    Mailbox System Mailbox System While you are away from the office, callers can leave messages in your mailbox. You are also able to record your personal greeting, see Section 12.5 on page 57. The first time you enter the mailbox system (only possible from own extension), you might be requested to change your password if it is default (0000).

  • Page 62: Listen To Your Messages

    DT390 • Listen to available messages • Change your personal greeting • Send messages • Set up Outcall (External) • Notification (configuration dependent) • Change your password Access the mailbox from your own extension Press *5 9# Listen and follow the voice announcements in the main menu.

  • Page 63: Change Your Personal Greeting

    Mailbox System Listen and follow the voice announcements in the main menu. 2. Select 1 to listen to available messages. Note: If there are no messages in your mailbox, the option to listen to your messages will not be available. 3.

  • Page 64: Send Messages Through Your Mailbox

    DT390 1. Access the mailbox. (See Section 12.3 on page 55) Listen and follow the voice announcements in the main menu. 2. Select 2 to change your Personal Greeting. 3. Select the desired diversion type. Listen and follow the dedicated voice announcements. When you activate the diversion, the recorded greeting is played to the next caller.

  • Page 65: Change Password

    Mailbox System You can be notified in two different ways (depending on the programming of the system): • Notification with mailbox access: You acknowledge the notification through your password (has to differ from the default value 0000). See Section 12.8 on page 59 to select a new password. You have full access to the mailbox system.

  • Page 66: Dictaphone Function

    DT390 Note: The password can also be changed without accessing the mailbox by using the procedure Section 12.8 on page 59. Change the password through the telephone 1. Press #*7 2* to select a new password. 2. Enter your present password.

  • Page 67: Abbreviated Numbers

    Abbreviated numbers Abbreviated numbers By using abbreviated numbers, you can make calls simply by pressing a few keys. Frequently used external numbers are stored as common abbreviated numbers in the exchange. Up to 10 individual abbreviated numbers (your personal most frequently used external numbers) can be stored and used on the digit keys 0 to 9.
  • Page 68 DT390 4. Press # 5. Wait for the verification tone. Cancel one specific individual abbreviated number 1. Press #5 1* 2. Enter an abbreviated number between 0 and 9 and press # . 3. Press 4. Wait for the verification tone.

  • Page 69: Group Features

    Group Features Group Features When you are working together in a team, the following group features can be very useful. 14.1 Group Hunting Your phone can be included in one or several hunt groups. In a hunt group, all members are represented with one common directory number. 16 hunt groups can be programmed, each containing 1 to 20 members.

  • Page 70: Group Call-Pick-Up

    DT390 3. Wait for the verification tone. Answer calls It is possible to have group hunting information in the display. If you require a different display layout, please contact your system administrator. Answer group hunting calls in the normal way.

  • Page 71: Common Bell Group

    Group Features 14.3 Common Bell Group The Common Bell feature allows all extensions of the system (operator included) to pick-up the call from an extension that has been predefined as a common bell extension: Enter the Common Bell pick-up code and press Please ask your system administrator for the Common Bell pick-up code.
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  • Page 73: Other Useful Features

    Other Useful Features Other Useful Features By using these features, your productivity will be increased. For example, you can set reminders for important meetings, place the costs for external calls on separate accounts. 15.1 Automated Attendant The Automated Attendant feature sends voice instructions to external and internal callers, informing them of all possible options they can choose.

  • Page 74: Direct Inward System Access (Disa)

    DT390 Valid digits 0-9. Internal dial tone. Make the external call. 15.3 Direct Inward System Access (DISA) If you are working externally and you have the need to make business calls, call your company and use the company PBX to make an external call to the desired party.

  • Page 75: Networking

    Other Useful Features To activate the Tandem Configuration 1. Press *2 8# to log on the secondary phone. 2. Wait for the verification tone. 3. Press to finish the procedure. For incoming calls: • Both phones are treated as 1 single extension. For outgoing calls: •...

  • Page 76: Ip Calls

    DT390 15.6 IP calls IP calls are internal calls sent through an internal data network (LAN or WAN) and the transfer of data and voice is made on the same line. If you are connected to an internal data network, the IP connection is made automatically.

  • Page 77: Security

    Security Security 16.1 Activating Automatic Key Lock The keypad can be set to lock 20 seconds after it was last used. When in idle mode a locked keypad is indicated by . To activate the automatic key lock, do the following: 1.

  • Page 78: Block Extension

    Note: Before using this feature, look up the IPEI code of your phone and write it down, see Section 2.3 on page 9. If you forget the PIN code, contact your certified Aastra Sales Partner for assistance, to reset to default. 16.4 Block Extension You can block your extension in order to prevent unauthorized external calls.
  • Page 79 Security Bypass another extension This makes it possible to make a call on another, blocked extension, by using your password. 1. Press *7 2* 2. Enter your password. 3. Press * 4. Enter your extension number 5. Press # Dial tone. You can make one call from the blocked extension. However, it will be registered as a call which is done from your own extension.
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  • Page 81: Least Cost Routing

    Least Cost Routing Least Cost Routing 17.1 Use Least Cost Routing Enter the digit(s) for external line access and the desired public number. The usual way of making an outgoing external call. Note: Which digit to press for external line access depends on the configuration of the system.
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  • Page 83: Settings

    Settings Settings 1. Press Menu. 2. Select Settings. 18.1 Sound and Alert Settings 18.1.1 Volume Control You can adjust the volume in the ear piece, of the loudspeaker for handsfree speaking and the volume of the ringer. Adjust loudspeaker volume for handsfree speaking Press or buttons to adjust the volume during a call.

  • Page 84: Display Settings

    DT390 3. Select Ring signals and press Select to confirm. 4. Select the ringing signal type: Internal, External, or Callback and press Select to confirm. 5. Select the desired sound and press Select to confirm. 18.1.3 Vibrating Alert You can select different signals for mail and voice messages. By default, there are 16 different signals in the telephone, and additional signals can be downloaded to the handset.

  • Page 85: Time And Date Settings

    Settings 18.3 Time and Date Settings The time and date information is updated automatically by the system. Set time format 1. Enter Settings. 2. Select the menu item Time & Date. 3. Press Select. 4. Select Time format. The actual time will be displayed. The selectable time formats are: •...

  • Page 86: Change Owner Id

    DT390 The available languages are Dansk (Danish), Nederlands (Dutch), English, Soumi (Finnish), Français (French), Deutsch (German), Italiano (Italian), Norska (Norwegian), Português (Portuguese), Español (Spanish), Svenska (Swedish). 3. Navigate to choose the language and press Select to save the setting. Note: If, by mistake, you changed the language, the * before Language will allow you to easily find where in the menu to switch languages.
  • Page 87 Settings 2. Enter the PARK code. 3. Enter the AC code and press Next. The information text Protection on? is displayed. 4. Select Yes/No, if the new system is to be protected or not. 5. Press OK. The searching mode starts. Unsubscribe System 1.

  • Page 88: Network Settings

    DT390 2. Select In charger. 3. Select Redirect. 4. Press Select to save the setting. Detach from system while charging When the cordless telephone is placed in the charger the phone can be detached from the system but still be switched on and charging.
  • Page 89 Settings The searching mode starts. Select PBX System 1. Enter System in the menu, see Section 18 on page 77. 2. Select Connections. 3. Select Change system. 4. Select Automatically or a specific system. If the phone is set to Automatically it selects a system according the priority list.
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  • Page 91: Audible Signals

    Audible Signals Audible Signals The tones shown in this section are the most used tones worldwide. Many markets use a different tone for one or more situations Dial tone Special dial tone Ringing tone or queue tone Busy tone Congestion tone Number unobtainable...
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  • Page 93: Useful Hints

    Useful Hints Useful Hints Connections between external lines With your BusinessPhone Communication Platform, you can establish an external call diversion or a conference with more than one external party or transfer an external call to another external destination (for example a mobile phone).
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  • Page 95: Installation

    Installation Installation 21.1 Check for completeness Make sure that all the parts are present. If anything is missing, please contact your system administrator or supplier. The set contains: 1. Cordless phone 2. Battery 3. Clip 4. Assembly card It is important to make a note of the IPEI code. The IPEI code may be Note: needed for unblocking the Cordless phone if an incorrect PIN code has been entered three times.

  • Page 96: Chargers

    DT390 Aastra Sales partner for information on new batteries. The battery is connected to the cordless telephone in such a way that no miss-contact is possible. To replace the battery, do the following, also see Figure 10 on page 90:...
  • Page 97 Installation Advanced Basic Figure 11 Desktop chargers The charger is delivered with a plug-in power supply and is connected into an ordinary wall socket. Note: Only use the charger within the temperature range of 5 - 40º C. Advanced charger To use the advanced desktop charger for software download and synchronizing parameters, the charger must be connected to a PC with Portable Device Manager (PDM) software installed.

  • Page 98: Headset

    DT390 21.5.4 Power adapters The article number is: • Art.No.DC3: 130160 Power supply unit AC/5V DC/0.65A -Europe • Art.No.DC3: 130166 Power supply unit AC/5V DC/1A -USA, Canada, AUS, and U.K. • Art.No.DC4: 130161 Power supply unit AC/5V DC/2A 21.6 Headset A headset is recommended if you frequently use the phone, and/or want to have both hands free.

  • Page 99: Portable Device Manager

    Click on the clip 21.8 Portable Device Manager It is possible to upgrade software and synchronize parameters in your DT390 cordless phone with the Portable Device Manager (PDM) software. PDM exists as a Windows version (Desk PDM) and as a System version (CPDM), and is most often used by system administrators only.
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  • Page 101: Reference

    Reference Reference This section describes the terminology used on the display, the phone communication signals, guidelines, technical specifications, spare parts and accessories. 22.1 Terminology The list below explains the terms which may appear on the display. Term Meaning DTMF Dual Tone Multi Frequency or touch tone, for dialling. IPEI International Portable part Equipment Identity, unique identity assigned to your Cordless phone by the manufacturer.

  • Page 102: Maintenance

    DT390 22.3 Maintenance Consider these suggestions and guidelines to keep your phone in good shape and working properly. Note: The phone does not contain user serviceable parts. If your phone requires service, you should return it to the supplier or retailer from whom it was bought.
  • Page 103 Reference Display (w × h): 28 x 35 mm, FSTN B/W Clip: Hinge type (standard) or swivel type Battery and charging Type: 600 mAh (Li-lon) 16h during optimal condition Speech time: Stand-by time: 180h during optimal condition Charge time: < 4 h Discharge/charge cycles: >=65% capacity left after 500 full charge/discharge cycles.
  • Page 104 Immunity to ESD: 4 kV contact discharge and 8 kV air discharge (EN61000-4-2) Free fall test, standard product: IEC 60068-2-32, procedure 1, dropped 12 times from 1 metre. Aastra approves 12 drops from 1.5 metre. 1424-EN LZT 103 091 Uen A1 2008-10-27...
  • Page 105 Reference Compliance to European regulations and standards EU directives: 1999/5/EC (R &TTE) Product marking: DECT Radio: EN 301 406, TBR22 SAR (Specific Absorption EN50360 and EN62209-1, 0.075 W/kg (10 Rate): gram) Safety: EN60950-1 EMC: EN301489- 6, EN 301 489-1 Compliance to US regulations and standards Product marking: FCC ID: BXZDH3...

  • Page 106: Spare Parts And Accessories

    DT390 SAR (Specific Absorption EN50360 and EN62209-1, 0.075 W/kg (10 Rate): gram) DECT: AS/ACIF S004, TS028 Safety: AS/NZS 60950 (1) Storing Li-Ion batteries at high temperature dramatically reduces their capacity. For example, storage at maximum temperature reduces capacity of 20% within a month.

  • Page 107: Troubleshooting

    Troubleshooting Troubleshooting This section contains information on how to solve common operational problems, and warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact your system administrator. If others have similar problems, there may be a system error.
  • Page 108 DT390 “NO NETWORK” is Cannot connect to Select another network, displayed selected network or out subscribe, get back of range within range or contact system administrator. "No system" is The telephone is out of Stop the beep with the displayed. The...
  • Page 109 Troubleshooting Pairing fails Headset is not in pairing/ Turn headset into discoverable mode pairing/ discoverable mode (see headset manual for details). Incorrect PIN entered Try again and enter correct PIN (see headset manual for details). Connecting fails/Failed Headset is not turned on Turn on headset. to connect headset Headset is out of range Move headset closer to...
  • Page 110 DT390 • User Data Error • User Phonebook Error • Error xx (where xx = any number) 1424-EN LZT 103 091 Uen A1 2008-10-27...

  • Page 111: Glossary

    Glossary Glossary Table 3 Authentication code. Abbreviated number Short number. Initiating a call to a pre-programmed number by dialling a code or pressing a key. Conference If you have an ongoing conversation you can include other persons and establish a telephone conference. DECT/GAP Digital Enhanced Cordless Telecommunication/ Generic Access...
  • Page 112 DT390 ISDN Integrated Services Digital Network. Provides your system with supplementary services from the public net. Least Cost Routing A function that automatically selects the cheapest way to connect your external call. Li-Ion battery A battery made from Lithium ions.

  • Page 113: Telephony Function Codes

    Telephony Function Codes Telephony Function Codes This section describes the country specific function codes that are relevant for the DT390 phone used in the BusinessPhone environment. Service codes are activated with * service code #, and deactivated with # service code #.
  • Page 114 DT390 External Follow Me North America: 23 Ordering or Cancellation of North America: 24 Interception Message Print Interception Message Sweden: N/A Manual Message Waiting Cancellation of Message Waiting North America: 56 North America: 6 Automatic Call Back, Cancellation Malicious Call Tracing...
  • Page 115 Telephony Function Codes Maximum number of parties in a conference Maximum number of public trunk North America: 6 lines in a conference Maximum number of external North America: 6 lines in a conference PBX Operator Service Codes Selection of a specific line within North America: 3 a route Conference...

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