Secondary Attendant Services; General Call Acceptance - Aastra DT390 User Manual

14.6

Secondary Attendant Services

Besides the services that are accessible or that may be assigned to a
DT390 extension, additional services are also available for the system's
attendants.
Within this context, the following services are offered:
According to the specific rights assigned to your extension, you may also
have access to these attendant-based services.
Attendants also have access to the following services:
14.7

General Call Acceptance

The general call acceptance service is usually used by your facility's
attendants who are in charge of processing your system's general calls -
most often the external calls received on your facility's general phone
number, or external calls redirected when the internal users do not answer
or are busy.
1424_EN_LZT103089 Rev B1 2009-05-20
5. Press to finish the procedure.
Your extension returns to idle status.
If you forget your password, you can request it be re-
Note:
initialized, either by a facility attendant, or by the system
administrator. It will then be reset to 1234 until you change
it once again.
•
General calls acceptance: This service enables attendants to
control their active or inactive status for processing a system's
general calls, in relation to their shifts.
•
Door phone service: Your facility may be equipped with a door
phone; calls from this extension are usually processed by the
attendants.
•
Call pick-up for general ringing calls: Your facility may be
equipped with a common bell that receives general calls when the
attendants' lines are congested, or when they are absent.
•
Call offer or intrusion: This service allows attendants to interrupt
an ongoing call to present an urgent call.
•
Do not disturb override service: Similarly, this service allows the
attendant to override the Do not disturb status to present an urgent
call.
•
Complete third party call forward service: This service allows
attendants to program any type of call forward for a user's account,
without restrictions.
© Copyright Aastra Telecom Sweden, 2009.
All rights reserved.
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