Troubleshooting - VTech UP416 User Manual

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For
customer service, visit our website at businessphones.vtech.com or call
1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377.
The console fails to obtain an IP from the router.
• Make sure your router is properly installed and plugged into the
Ethernet network.
• Make sure the DHCP server is enabled on your router, so that it can allocate
IP automatically.
You may need to enter a static IP to the console. Refer to Network setup
•
on page 33 for details.
The console displays Check Network.
• Make sure your console is connected to the Ethernet switch or router
properly.
• If you have set a static IP manually, you need to reboot the console to apply
the new setting.
• Your router may have reassigned a new IP address to the console. Reboot
the console to update.
• If you changed to a new router, make sure the discovery method matches
with the console. Refer to Discovery method on page 36 to set the
discovery method.
• Your Ethernet cable may be defective. Try installing a new one.
My telephone base doesn't work at all.
• Make sure the power cord is securely plugged in.
• Make sure you plug the telephone line cords securely and firmly into the
console and the telephone wall jacks.
• Make sure you plug the Ethernet cable securely and firmly into the console
and an Ethernet switch or router.
Refer to Console installation on pages 11- 15 to reset the system. Allow at
•
least one minute for the console to reset.
• This system is not compatible with any other VTech 4-line small business
telephones, except for the UP406 telephone.
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