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Appendix
Troubleshooting
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If you subscribe to high-speed Internet service (DSL - digital subscriber line)
through your telephone lines, you must install a DSL filter between each
telephone line cord and telephone wall jack. The filter prevents noise and
caller ID problems resulting from DSL interference. Please contact your DSL
service provider for more information about DSL filters.
System does not receive caller ID when on a call.
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Make sure you subscribe to caller ID with call waiting features from your
telephone service provider. Caller ID feature works only if both you and the
caller are in areas offering caller ID service, and if both telephone service
providers use compatible equipment.
The outgoing announcement is not clear.
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When recording the announcement, make sure you speak in a normal tone
of voice about nine inches from the console.
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Make sure there is no background noise (television, music, traffic, etc.)
when recording.
The auto attendant does not record messages.
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Make sure the auto attendant is turned on ( page 83 ).
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Make sure the memory of the answering system is not full. Please refer to
the Call screening on page 95 in the user's manual. If the memory is full,
the system announces "Memory full" and then hangs up. You need to delete
some old messages in order to make room for new messages.
If Greeting only is selected in the Message length menu ( page 94 ), the
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answering system only plays the outgoing announcement. It does not record
incoming message.
The auto attendant announcement is not correct.
•
Make sure the day/night announcements are set up and recorded
( page 85 ).
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Make sure that the DAY and NIGHT times that you entered are appropriate. See
Set the start and end time of auto attendant announcement on page 86 .
110
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