Appendix; Troubleshooting - VTech Analog Classic Series User Manual

Appendix

Troubleshooting

If you have difficulty with the telephones, please try the suggestions below. For customer service,
visit our website at www.vtechhotelphones.com or call 1-888-907-2007.
For corded telephone
Question
1. The telephone does not work at all.
2. There is no dial tone.
3. I cannot dial out.
Suggestion
• Make sure the telephone line cord is plugged
firmly into the telephone wall jack.
• Disconnect the telephone base from the
telephone wall jack and plug in a working
telephone. If the other telephone does not
work, the problem is probably in the wiring
or telephone service. Contact your telephone
service provider (charges may apply).
• Try all the above suggestions.
• The telephone line cord may be defective.
Install a new telephone line cord.
• Disconnect the telephone base from the
telephone wall jack and connect a different
telephone. If there is no dial tone on this
telephone either, the problem is in your wiring
or telephone service. Contact your telephone
service provider (charges may apply).
• Try all the above suggestions.
• Make sure there is a dial tone before dialing.
• Eliminate any background noise. Mute the
telephone before dialing, if applicable, or
dial from another room in your unit with less
background noise.
• If other telephones in your hotel are having
the same problem, the problem is in the
wiring or telephone service. Contact your
telephone service provider (charges may
apply).
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