VTech SIP Next Gen Series User Manual
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VTech SIP Next Gen Series User Manual

Cordless 1-line hotel telephone
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SIP Next Gen Series
NG-S3411
SIP Next Gen Cordless 1-line Hotel Telephone
NG-S3411W
SIP Next Gen Cordless 1-line Wi-Fi Enabled Hotel Telephone
NG-C3411HC
Virtual Bundle of NGC-C5101 and C5012
Next Gen Cordless 1-line Accessory Handset and Charging Base
NGC-C5101
Next Gen Cordless 1-line Accessory Handset
C5012
Charging Base
User's Guide

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  • Page 1 SIP Next Gen Series NG-S3411 SIP Next Gen Cordless 1-line Hotel Telephone NG-S3411W SIP Next Gen Cordless 1-line Wi-Fi Enabled Hotel Telephone NG-C3411HC Virtual Bundle of NGC-C5101 and C5012 Next Gen Cordless 1-line Accessory Handset and Charging Base NGC-C5101 Next Gen Cordless 1-line Accessory Handset...

  • Page 2: Important Safety Instructions

    Important safety instructions The applied nameplate is located at the bottom or rear of the product. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following: 1.
  • Page 3 15. Avoid using a telephone (other than cordless) 22. Listed PoE (The product is considered not during an electrical storm. There is a remote likely to require connection to an Ethernet risk of electric shock from lightning. network with outside plant routing). 16.

  • Page 4: Instructions De Sécurité Importantes

    Instructions de sécurité importantes La plaque signalétique appliquée est située au bas et à l'arrière de la base du produit. Lorsque vous utilisez votre équipement téléphonique, des précautions de base doivent toujours être prises pour réduire les risques d'incendie, d'électrocution et de blessure, notamment les suivantes : 1.
  • Page 5 du téléphone et/ou le combiné ont été alignant les oeillets avec les montants de endommagés. fixation de la plaque murale. Ensuite, faites glisser le socle téléphonique vers le bas sur • Si le produit présente un changement les deux montants de montage jusqu'à ce distinct de performance.

  • Page 6: Table Of Contents

    NG-C3411HC ..........20 Appendix ..........22 Important safety instructions ....2 Troubleshooting .......... 22 Instructions de sécurité importantes ... 4 VTech Hospitality Limited Warranty Program ............28 Parts check list ........7 Precautions for users of implanted cardiac Telephone layout ......... 9 pacemakers ..........30 SIP Next Gen Cordless 1-line Hotel Operating range ..........30...

  • Page 7: Parts Check List

    Parts check list Items contained in the respective cordless telephone package: Parts included Ethernet Model Model name cable | Short number Cordless Handset Base Stand | Ethernet Telephone base handset and charging Wall Mount cable | with overlay Handset base | Power Bracket Telephone battery...
  • Page 8 Parts check list (continued) Items contained in the respective cordless telephone package: Parts included Ethernet Model Model name cable | Short number Cordless Handset Base Stand | Ethernet Telephone base handset and charging Wall Mount cable | with overlay Handset base | Power Bracket Telephone...

  • Page 9: Telephone Layout

    Telephone layout SIP Next Gen Cordless 1-line Hotel Telephone - NG-S3411 SIP Next Gen Cordless 1-line Wi-Fi Enabled Hotel Telephone - NG-S3411W Telephone Base Power adapter input Find Handset button NET Ethernet port Charging poles PC Ethernet port Charge LED Message waiting LED Speed dial keys MESSAGE key...
  • Page 10 Telephone layout SIP Next Gen Cordless 1-line Hotel Telephone - NG-S3411 SIP Next Gen Cordless 1-line Wi-Fi Enabled Hotel Telephone - NG-S3411W Handset Handset earpiece Low battery LED Microphone VOLUME keys TALK/FLASH key SPEAKER key OFF/Cancel key MUTE key Numeric dial keys Charging contacts HOLD key Message waiting LED...

  • Page 11: Next Gen Cordless 1-Line Accessory Handset And Charging Base -

    Next Gen Cordless 1-line Accessory Handset Charging Base - NG-C3411HC Charge LED Charging poles EN - 11...

  • Page 12: Installation

    Installation • The battery is fully charged after 11 hours of continuous charging. For best SIP Next Gen Cordless 1-line Hotel performance, keep the cordless handset Telephone - NG-S3411 in the telephone base when not in use. SIP Next Gen Cordless 1-line Wi-Fi 3.
  • Page 13 6. Mount the telephone base on the wall by To unmount the base stand positioning the eyelets on the telephone Simply slide the base stand down, and lift it base and the mounting bracket against the from the telephone base. mounting studs.
  • Page 14 wall mount bracket dimensions Unit: mm EN - 14...
  • Page 15 7. Align all the tabs on the handset cover Installing or replacing a cordless against the corresponding grooves on the handset battery handset, then slide the handset cover closed. To install or replace the handset battery, follow the steps below. 1.
  • Page 16 Handset registration Handset deregistration Place the cordless handset on the telephone When a registered cordless handset is idle, base cradle. Handset registration happens press *331734#, then press HOLD. You will hear automatically the first time a cordless handset is a confirmation tone when the deregistration placed on the telephone base.

  • Page 17: Next Gen Cordless 1-Line Accessory Handset And Charging Base - Ng-C3411Hc

    Installation Charging base installation Next Gen Cordless 1-line Accessory The telephone comes ready for desktop use. Handset and Charging base - 1. Install the charging base as shown below. NG-C3411HC • Make sure the power adapter is securely plugged into an outlet not controlled by install charging base for desktop a wall switch.

  • Page 18: Set Up

    Set up SIP Next Gen Cordless 1-line Hotel Telephone - NG-S3411 SIP Next Gen Cordless 1-line Wi-Fi Enabled Hotel Telephone - NG-S3411W Default settings are indicated by asterisks (*). Setting Options Adjustable by Listening volume- Handset 1, 2, 3, 4*, 5, 6 User and administrator Speakerphone volume - Handset 1, 2, 3, 4*, 5, 6...

  • Page 19: Voice Menu

    Voice Menu The Voice menu enables you to use the handset to query and change telephone settings. To access the Voice Menu: 1. When the telephone is idle, press this key sequence on the handset: TALK Û Û Û Û. A digitized voice on the handset will announce Voice Menu options.

  • Page 20: Operation

    Operation Place a call Place a call using the cordless handset SIP Next Gen Cordless 1-line Hotel Telephone - NG-S3411 On the cordless handset, press . Listen for a dial tone and then dial the SIP Next Gen Cordless 1-line Wi-Fi desired number, or press a Speed Dial key on Enabled Hotel Telephone - NG-S3411W the cordless handset to dial a programmed...
  • Page 21 Share a call Mute A maximum of two cordless handsets can be Mute the microphone used at the same time on an external call. 1. During a call, press MUTE / Join a call • The MUTE / key on the handset / During a call, press on another telephone base illuminates when the...

  • Page 22: Appendix

    Appendix Troubleshooting If you have difficulty with the telephones, please try the suggestions below. For customer service, visit our website at www.vtechhotelphones.com or call 1-888-907-2007. For cordless telephone Question Suggestions • Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE).
  • Page 23 Question Suggestions • Try all the above suggestions. • The Cat-5 network cable may be defective. Install a new Cat-5 network cable. • Make sure your network is providing Power over Ethernet (PoE). • Disconnect the telephone base from the network wall jack and connect a different working SIP telephone.
  • Page 24 Question Suggestions • The Speed Dial key may not be properly 4. The Speed Dial key does not work at all. programmed. Refer to the SIP Phone Configuration Guide for details. • Make sure your network is providing Power over Ethernet (PoE). •...
  • Page 25 Question Suggestions • Clean the charging contacts on the cordless handset, telephone base and/or charging base each month with a pencil eraser or a dry non-abrasive fabric. 8. The CHARGE LED is off. • Make sure the Cat-5 network cable is plugged in correctly and securely.
  • Page 26 Question Suggestions • Make sure the Cat-5 network cable is plugged into the LAN port of the telephone base and the network wall jack with Power over Ethernet (PoE). • Check your SIP server or telephone administrative settings. Refer to the SIP Phone Configuration Guide for details.
  • Page 27 Question Suggestions • Disconnect the telephone base from the network wall jack and connect a different working SIP telephone. Check your SIP 12. I hear other calls when using the telephone. server settings. If calls are still not clear, the problem is probably in the wiring or network server.

  • Page 28: Vtech Hospitality Limited Warranty Program

    If VTech’s authorized service representative repairs the Product, new or refurbished replacement parts may be used. If the Product is replaced, it may be replaced with a new or refurbished Product of the same or similar design. Repair or replacement of Product, at VTech’s option, is the exclusive remedy.
  • Page 29 Product is returned without them. VTech exceed the purchase price of the Product. In will charge the end user at then-current prices no event shall VTech be liable for any indirect, for each of the missing items. special, incidental, consequential, or similar damages (including, but not limited to lost profits...

  • Page 30: Precautions For Users Of Implanted Cardiac Pacemakers

    Appendix To improve reception, move closer to the telephone base. Precautions for users of implanted About cordless telephones cardiac pacemakers Privacy: The same features that make a cordless Cardiac pacemakers (applies only to digital telephone convenient create some limitations. cordless telephones): Telephone calls are transmitted between the Wireless Technology Research, LLC (WTR), telephone base and the cordless handset by...

  • Page 31: Fcc, Acta And Ic Regulations

    Appendix FCC Part 68 and ACTA FCC, ACTA and IC regulations This equipment complies with Part 68 of the FCC rules and with technical requirements adopted FCC Part 15 by the Administrative Council for Terminal This equipment has been tested and found Attachments (ACTA).
  • Page 32 VTech Hospitality limited warranty program in numbers (e.g., police, fire, medical) in these the user’s manual. locations. If you do store or test emergency numbers, please: To ensure safety of users, the FCC/ISEDC has established criteria for the amount of radio Remain on the line and briefly explain the frequency energy of the product.
  • Page 33 2. This device must accept any interference, including interference that cause undesired operation of the device. Privacy of communications may not be ensured when using this telephone. Operation of 5150-5350 MHz is restricted to indoor use only. Avertissement ISEDC Cet appareil est compatible avec la licence de l’Innovation, la Science et le développement économique du Canada à...

  • Page 34: Energy-Saving Charging Mode

    Appendix To deactivate the energy-saving charging mode: Energy-saving charging mode 1. Slide the base power switch back to the on When this mode is activated, all telephone position. Then plug the power adapter or the functions, except handset battery charging, will Ethernet cable back in the telephone base to be disabled.

  • Page 35: Maintenance

    Avoid rough treatment by third parties that may arise through the use Place the handset down gently. Save the original of this product. VTech Communications, Inc. and packing materials to protect your telephone if its suppliers assume no responsibility for any you ever need to ship it.

  • Page 36: Technical Specifications

    Technical specifications SIP Next Gen Cordless 1-line Hotel Telephone - NG-S3411 Next Gen Cordless 1-line Wi-Fi Enabled Hotel Telephone - NG-S3411W Next Gen Cordless 1-line Accessory Handset and Charging Base - NG-C3411HC Frequency control Crystal controlled PLL synthesizer Transmit frequency (USA) Handset: 1921.536-1928.448 MHz Telephone base: 1921.536-1928.448 MHz For Wi-Fi enabled model (NG-S3411W):...
  • Page 37 Telephone base: Socle: Power requirement • Power over Gigabit Ethernet (PoGE) IEEE 802.3at class 2 Power over Gigabit Ethernet (PoGE) IEEE 802.3at classe 2 • If PoE not available, power adapter (sold separately for NG-S3411): Si PoE n’est pas disponible, l’adaptateur d’alimentation (vendu séparément pour NG-S3411): •...
  • Page 38 Specifications are subject to change without notice. Copyright © 2022 VTech Communications, Inc. All rights reserved. 10/22. NG-S3411_NG-S3411W_NG-C3411HC_UG_V4_CEC_US_2022.10.24...

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