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Appendix
Troubleshooting
The auto attendant does not respond when callers dial an extension.
•
Make sure directory announcement is recorded correctly to suit your
company's needs ( page 85 ).
•
Make sure the caller is calling from a touch-tone telephone. If the caller
hears clicks rather than tones, the commands are not recognized.
•
The auto attendant might not detect the callers' commands when the
announcement plays. Wait until the announcement is over before entering
the code.
•
There might be interference on the telephone line callers are using. Press
the dial pad keys firmly when dialing.
The answering system is recording incomplete messages.
•
If the message length is not set to unlimited and a caller leaves a very long
message, part of it may be lost when the system disconnects the call after
the set message length. See Message alert on page 94 for details.
•
If the caller pauses for longer than seven seconds, the system stops
recording and disconnects the call.
•
If the system's memory becomes full during message recording, the system
stops recording and disconnects the call.
•
If the caller's voice is very soft, the system may stop recording and
disconnect the call.
I have difficulty hearing messages.
/VOLUME to increase the speaker volume on the console.
•
Press
The answering system does not respond to remote access commands.
•
Make sure you are using the correct remote access code ( page 93 ).
•
Make sure you are calling from a touch-tone telephone (away from home).
When dialing a number, you should hear tones. If you hear clicks, then it is
not a touch-tone telephone and cannot activate the answering system.
•
The answering system might not detect the remote access code when
your announcement is playing. Wait until the announcement is over before
entering the code.
•
There might be interference on the telephone line you are using. Press the
dial pad keys firmly when dialing.
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