Related Manuals for VTech UP416
Summary of Contents for VTech UP416
- Page 1 Go to UP416 businessphones.vtech.com to register your product for enhanced warranty support and 4-Line Offi ce Phones latest VTech product news. Main Console User’s manual...
- Page 2 Serial number: Purchase date: Place of purchase: Both the model and serial numbers of your VTech product can be found on the bottom of the console. Save your sales receipt and original packaging in case it is necessary to return your telephone for warranty service.
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Page 3: Important Safety Information
Caution: Use only the power adapter provided with this product. To obtain a replacement, visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377. -
Page 4: Save These Instructions
Important safety information Especially about cordless telephones • Electrical power: The telephone base must be connected to a working electrical outlet. The electrical outlet should not be controlled by a wall switch. Calls cannot be made from the handset if the telephone base is unplugged, switched off or if the electrical power is interrupted. •... -
Page 5: Parts Checklist
Go to businessphones.vtech.com UP416 to register your product for enhanced warranty support and latest VTech product news. 4-Line Offi ce Phones Main Console Abridged user’s manual Abridged user’s Console power... -
Page 6: Table Of Contents
Wall mount to tabletop installation ..22 Call privacy .......... 44 Connecting desksets ......23 Music on hold ........45 To connect a deskset to your UP416 Hold reminder........45 console ..........23 Phone rename ........46 Adding and registering a cordless Set default ........... - Page 7 Directory Options while on calls ......50 About the directory ......... 68 Call waiting .......... 50 Capacity ..........68 Volume control ........50 Mute ............ 50 Exit the directory ......... 68 Temporary tone dialing ......50 Create directory entries ......69 Create a new directory entry ....
- Page 8 Appendix Announcement ........84 Console display screen messages ..103 Night mode .......... 85 Troubleshooting ........106 Record the auto attendant announcement ........85 Maintenance ..........113 Set the start and end time of auto FCC part 68 and ACTA ......114 attendant announcement ....
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Page 9: Getting Started
Getting started Console overview MENU/SELECT CALL HISTORY • Press to enter the menu. • Press to view caller ID • While in the menu, press to information ( page 77 ). select an item or save an entry or setting. MESSAGE WAITING indicator •... -
Page 10: Auto Redial
Getting started Console overview One-touch keys • Press to dial the desired one-touch number ( page 66 ). Directory card To write names on the directory card, follow the steps below: Pull out the directory card. Write the information on the directory card. -
Page 11: Main Menu
Getting started Console overview Main menu The > symbol highlights a menu item. Main menu • Ringers ( pages 38- 39 ) >Ringers • Set Date/Time ( page 40 ) Set Date/Time One Touch • One Touch ( pages 64- 67 ) Phone Settings •... -
Page 12: Console Screen Icons
Getting started Console screen icons Telephone lines -On when this console is selected under the corresponding line group setting. Ringer off - On steadily when the ringer volume is set to OFF. Headset - On steadily when using a corded headset. Speakerphone - On steadily when using the speakerphone. -
Page 13: Alert Tones And Lights
Getting started Alert tones and lights Alert tones One beep You have set the hold reminder on. -OR- The telephone is recording a memo. -OR- You have set the message alert tone on. -OR- There is an incoming call waiting. Lights LINE 1/LINE 2/LINE 3/LINE 4 •... -
Page 14: Introduction
Getting started Introduction This UP416 is the console of a 4-line telephone system. It is expandable to a maximum of 15 UP406 desksets, a UP407 cordless handset and a VTech IS6100 cordless headset. Expanding your system requires you to connect and register each new device first (see pages 23 - 26 ). -
Page 15: Planning Your System
Method 1: Install the console as a system telephone You must install and set up the UP416 console first before expanding your system with UP406 deskset, UP407 cordless handset or IS6100 cordless headset. Make sure you connect the console and all desksets to the Ethernet network. -
Page 16: Planning Your System
Getting started Planning your system Use the existing Ethernet wall jack: Use the PC port on the console as an Internet pass-through. Unplug your Ethernet cable of your computer from the existing Ethernet wall jack. Plug one end of the Ethernet cable into the Ethernet port ( ) at the back of the console and the other end into the Ethernet wall jack. -
Page 17: Method 2: Install The Console As A Stand-Alone Telephone
You can register only one UP407 cordless handset and one VTech IS6100 cordless headset to a UP416 console or a UP406 deskset. For optimal performance, make sure you do not register more than five cordless accessories. More cordless accessories still work, but you might experience degradation in various performances. -
Page 18: Installation
Your product may be shipped with a protective sticker covering the console display - remove it before use. For customer service or product information, visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377. Avoid placing the console too close to: •... -
Page 19: Console Installation
Getting started Console installation • Do not power up the console until you have plugged in all telephone lines and the Ethernet cable as instructed in steps 4-5. • The power adapter is intended to be correctly oriented in a vertical or floor mount position. - Page 20 Getting started Console installation Snap the kickstand into the desired grooves until it locks into place. Connect the telephone lines, Ethernet cable (if necessary) and power adapter. See the illustration on the next page to connect to four single-line wall jacks; or see page 14 to connect to two 2-line wall jacks.
- Page 21 • Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377. Plug the black telephone line cords into the L1/2 and L3/4 jacks of the console, and plug the •...
- Page 22 NOTES: • Use only the power adapter supplied with this product. To order a replacement power adapter, visit our website at businessphones.vtech.com or call 1 (800) 595-9511. In Canada, please dial 1 (800) 267-7377. • A 2-line wall jack supports two telephone numbers in one wall jack. Contact your telephone service provider for details.
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Page 23: For Installation With Use Of Up406 Deskset In The System - Auto Set Ip
Getting started Console installation For installation with use of UP406 deskset in the system - auto set IP If you want to use the console as a stand-alone telephone, skip to page 17 . After the console is powered up, it takes at least one minute to start up the system and the screen displays booting.. -
Page 24: For Installation With Use Of Up406 Deskset In The System - Set Static Ip
Getting started Console installation (system telephone) For installation with use of UP406 deskset in the system - set static IP Instructions on this page are for users to enter static IP to set up the console, due to a failure in obtaining IP from the Ethernet switch or router automatically. -
Page 25: Console Installation (Stand-Alone Telephone)
Getting started Console installation (stand-alone telephone) This UP416 console can be used as a stand-alone telephone without connecting it to UP406 desksets via an Ethernet network. Follow the steps below to set up the console if you do not connect it to an Ethernet network. -
Page 26: Wall Mount Installation
Getting started Wall mount installation To mount the console on the wall Unplug the power adapter from the outlet, the telephone line cords from the wall jacks (or DSL filters), and the Ethernet cable from the Ethernet switch or router. Put the corded handset aside. - Page 27 Getting started Wall mount installation Snap the kickstand into the outermost groove until it locks into place.
- Page 28 Getting started Wall mount installation Install the wall mount bracket to the console as shown below. Insert the upper tabs of the mounting bracket into the upper slots at the back of the console. Press the lower tabs of the mounting bracket into the lower slots at the back of the console until they lock into place.
- Page 29 Getting started Wall mount installation 7. Align the upper wall mounting hole on the back of the console with the upper tab of the standard wall plate. Make sure the lower wall mounting hole on the mounting bracket also aligns with the lower tab of the standard wall plate.
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Page 30: Wall Mount To Tabletop Installation
Getting started Wall mount installation Wall mount to tabletop installation To change the console from the wall mount position to tabletop position, follow the steps below. 1. If the telephone line cords and power adapter cord are bundled, untie them first. 2. -
Page 31: Connecting Desksets
Make sure your deskset is installed properly. Refer to the UP406 deskset user’s manual for details. Start the connection when the deskset screen shows IP obtained: XXX.XXX.X.X Press SELECT to proceed. To connect a deskset to your UP416 console The deskset should display IP obtained: XXX.XXX.X.X Press SELECT to proceed before you IP obtained: begin connection. - Page 32 Getting started Connecting desksets To connect a deskset to your UP416 console (continued) The deskset screen displays Starting... It takes a while for the system to finish the startup. The deskset enters the idle screen when the startup is done.
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Page 33: Adding And Registering A Cordless Handset
Adding and registering a cordless handset You can add a cordless handset (UP407, purchased separately) to your console. The cordless handset must be registered with the UP416 console before use. When first purchased, the handset shows Choose Handset in Registration at base menu. Put handset on cradle to register. -
Page 34: Adding And Registering A Cordless Headset
Adding and registering a cordless headset You can use this console handsfree when you register a DECT 6.0 cordless headset (VTech model IS6100) to the console. You can only register one cordless headset to the console. Make sure the headset is charged before use. -
Page 35: Deregistering Cordless Handset And Cordless Headset
Please read all the instructions on this page before beginning the deregistration process. Please make sure the telephone system is not in use before deregistration. To deregister the cordless handset and headset from the UP416 console On the console, press MENU /SELECT... -
Page 36: Adding A Corded Headset
Getting started Adding a corded headset You can use this console handsfree when you install any industry-standard 2.5mm corded telephone headset (purchased separately). To add a corded headset to the console Side view of the console Plug a 2.5 mm headset into the HEADSET jack ( ) on the side of the console. -
Page 37: System Setup
Getting started System setup Menu settings Use this menu to change the telephone system settings. Press MENU when in idle mode (when the console is not in use) to /SELECT enter the main menu. to scroll to the feature to be changed. The > symbol indicates Press the selected menu item. -
Page 38: Release Extension Number
Getting started System setup Release extension number You have to release an extension number that is already being used from the telephone system to make it available for other desksets. You cannot release the console’s extension number. You need to assign an extension number (see Set extension number on page 29 ) to any released deskset again for the intercom feature to work on that deskset. -
Page 39: Prime Line
Getting started System setup Prime line Use this feature, also known as automatic line selection, to choose which line is automatically selected each time you make an outside call. If you select Auto, the console selects any available telephone line starting from Line 1. To set the prime line: When the console is idle, press MENU /SELECT... -
Page 40: Line Group
Getting started System setup Line group You can set an extension or several extensions to receive the incoming calls from a specific telephone line. Other non-selected extensions will not ring when there is an incoming call from that specific line. When the console is idle, press MENU /SELECT to scroll to System Setup, then press... -
Page 41: Network Setup
Getting started System setup Network setup The console must have an IP address locating its connection with the Ethernet switch or router. You can set the console to obtain the IP from a DHCP server automatically or assign a specific IP on your own. The console obtains the IP from the Ethernet switch or router automatically by default. - Page 42 Getting started System setup Network setup (continued) If you want to switch from Auto set IP to Set static IP, you have to disable the Auto set IP setting first. To disable Auto set IP: Network Setup When the console is idle, press MENU >Auto set IP /SELECT Set static IP...
- Page 43 Getting started System setup Network setup (continued) SELECT to proceed. The screen displays Press MENU/ Subnet mask: XXX.XXX.X.X. Use the dialing keys to Subnet mask: enter a specific subnet mask. 255.255.255.0_ Press DELETE to delete a character. • Press # to add a dot. •...
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Page 44: Discovery Method
Getting started System setup Discovery method Use this feature to change the connection of the console if you cannot connect an existing deskset to a newly purchased console, or when you changed to a different router. By default, the discovery method is set to Mode B. -
Page 45: Network Info
Getting started System setup Network info Use this feature to view the information of the IP address, subnet mask, router/ gateway, DNS servers, and DHCP server of this console. To check the network information: System Setup When the console is idle, press MENU /SELECT Set Ext No. -
Page 46: Telephone Settings Telephone Setup
Use this feature to set the ringer volume to one of six levels or turn the ringer off. When the ringer is off, the icon appears on the console screen. The UP416 console stores the volume setting for all lines. When the console is idle, press MENU /SELECT >Ringers... -
Page 47: Ringer Tone
Telephone settings Telephone setup Ringer tone Use this feature to choose one of the ten ringer tones for incoming calls. You can choose different ringer tones for Ringers different lines so you can easily identify which line Ringer Volume is calling. >Ringer Tone When the console is idle, press MENU /SELECT... -
Page 48: Set Date/Time
Telephone settings Telephone setup Set date/time The answering system displays the date and time of the message while playing messages. Before using the Ringers answering system, set the date and time as follows. >Set Date/Time One Touch Follow the steps below to set the month, day, year Phone Settings and time: System Setup... -
Page 49: Lcd Language
Telephone settings Telephone setup LCD language This feature allows you to change the language used for all screen displays. The language settings on the Phone Settings console and desksets are independent. By default, the >LCD Language language is set to English. Home area code Key Tone When the console is idle, press MENU... -
Page 50: Home Area Code
Telephone settings Telephone setup Home area code Use this feature to program this console to recognize your home area code. This feature makes it easy for you to place a call from the caller ID log. When you receive a call from within your home area code, the caller ID information only displays the seven digits of the telephone number, and when you dial from the call log, only seven digits are dialed. -
Page 51: Key Tone
Telephone settings Telephone setup Key tone The console is set to beep with each key press. If you turn off the key tone, there are no beeps when you Phone Settings press keys. LCD Language Home area code When the console is idle, press MENU /SELECT >Key Tone to scroll to Phone Settings, then press... -
Page 52: Dial Mode
Telephone settings Telephone setup Dial mode The dial mode is preset to tone dialing. If you have pulse (rotary) service, you must change the dial mode to pulse Phone Settings dialing before using the telephone. LCD Language Home area code When the console is idle, press MENU /SELECT Key Tone... -
Page 53: Music On Hold
Telephone settings Telephone setup Music on hold Music on hold (M.O.H) is available on this console. When this feature is turned on and you put a call on hold, the far end of the call will hear the music that comes with the console. -
Page 54: Phone Rename
Telephone settings Telephone setup Phone rename Use this feature to rename the console. If you have to rename your console after initial setup, you are recommended to do so before connecting any system desksets. To change the name: Phone Settings When the console is idle, press MENU /SELECT LCD Contrast... -
Page 55: Customer Support
Telephone settings Telephone setup Customer support Use this feature to display the VTech website. When the console is idle, press MENU /SELECT businessphones. to scroll to Customer Support, then Press vtech. SELECT or /SKIP. press MENU/ Press CANCEL to return to the main menu. -
Page 56: Telephone Operation Telephone Operation
Telephone operation Telephone operation The telephone comes programmed to select a line automatically for calls when you do not press a line key. To override the automatic line selection setting, see Prime line on page 31 for details. When you answer a call, the telephone automatically selects the ringing line. -
Page 57: On Hook Dialing (Predialing)
Telephone operation Telephone operation To make a call using a corded headset: Make sure a corded headset is connected to the console ( page 28 ). Press HEADSET on the console. Wait for a dial tone, then dial the number. To hang up, press HEADSET. -
Page 58: Options While On Calls
Telephone operation Options while on calls Call waiting If you subscribe to call waiting service with your telephone service provider, you hear a beep if someone calls while you are in the middle of a call. Press FLASH to put your current call on hold and •... -
Page 59: Hold
Telephone operation Options while on calls Hold Use this feature to hold one line while accessing another, or as part of the conference and call transfer features. While on a call, press HOLD. The corresponding line key (LINE 1-LINE 4) indicator for the line on hold flashes slowly. -
Page 60: Call Privacy
Telephone operation Options while on calls Call privacy During a call, you can temporarily change the call privacy setting to allow or disallow other extensions to join the call. The original setting is automatically restored after you hang up. To turn call privacy off during a call: PRIV While on a call, press MENU /SELECT... -
Page 61: Recording A Call
Telephone operation Options while on calls Recording a call Use this feature to record a phone conversation during a call. The recording is treated the same as memos and is marked as a new message in the private mailbox. You cannot record a conference call nor an intercom call and you cannot use another line while you are recording a phone conversation. -
Page 62: Chain Dialing
Telephone operation Options while on calls Chain dialing While you are on a call, you can initiate a dialing sequence from the numbers in the directory, caller ID history, redial list or one-touch memory. Chain dialing can be useful if you wish to access other numbers (such as bank account numbers or access codes) from the directory, caller ID history, redial list or one-touch memory. -
Page 63: Redial
Telephone operation Redial The last 10 telephone numbers dialed (up to 30 digits) are stored in the console. To view the 10 most recently dialed numbers Press AUTO REDIAL to enter the redial list and display the most recently called number. Press to view other recently called numbers. -
Page 64: To Copy A Redial Entry To One-Touch Memory
Telephone operation Redial To copy a redial entry to directory (continued) • You can store the flash signal required by some special services as part to choose Add flash, then press of a dialing sequence. Press SELECT. An F appears on the screen. MENU/ to choose Done, then press SELECT. -
Page 65: Auto-Redial
Telephone operation Redial Auto-redial Use this feature to automatically redial a number up to ten times. Press AUTO REDIAL to enter the redial list and display the most recently called number. Press to view other recently called numbers. While the screen displays the desired number, press /REPEAT or /SKIP to choose Auto redial, then press SELECT. -
Page 66: Conference Call
Telephone operation Conference call The system can support 5-way conference with a maximum of one outside call and four system extensions (including the initiating party), or two outside calls and three system extensions (including the initiating party). The outside call must be established first because an intercom call cannot be placed on hold. -
Page 67: Join A Call In Progress
Telephone operation Conference call To drop an outside line: Press the corresponding line key (LINE 1-LINE 4). • -OR- If there are two outside calls, press MENU • and then press /SELECT choose End Line X. Press SELECT to confirm. MENU/ -OR- •... -
Page 68: Call Scenario
Telephone operation Conference call Call scenario The table below provides you with more information on the number of outside lines available for use during a conference call under different call scenarios. A. Inviting parties using Intercom Device that Number of Number Outside lines starts a... -
Page 69: Intercom
Telephone operation Intercom You can use the intercom feature for conversations between the console and a system deskset, or between two system desksets. The console and each deskset in the telephone system MUST be assigned a unique extension number for the intercom feature to work. -
Page 70: Call Transfer
Telephone operation Call transfer You can transfer a call to any other system telephone. Only the recipient extension can answer the transferred call; other extensions cannot seize the line at that moment. Blind transfer While on a call, you can transfer a call directly without notifying the desired extension: Press TRANSFER on the console... -
Page 71: Call Transfer Using Intercom
Telephone operation Call transfer using intercom Transfer a call and speak to the receiving party You can transfer a call and speak to the receiving party before completing the transfer while on a call: Press INTERCOM on the console while on a call. The Intercom to: >Reception call is put on hold. -
Page 72: One Touch
Telephone operation One touch This telephone has 32 one- and two-touch memory locations (speed dial locations) where you can store the phone numbers or system extension numbers you wish to dial more quickly. You can store up to 30 digits in each location. - Page 73 Telephone operation One touch Assign a one-touch entry (continued) • You can store the flash signal required by some special services as part to choose Add flash, then press of a dialing sequence. Press SELECT. An F appears on the screen. Continue storing the MENU/ number as usual.
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Page 74: Review The One-Touch Entry
Telephone operation One touch Review the one-touch entry When the console is idle, press MENU /SELECT to scroll to One Touch, then press Press One Touch SELECT or /SKIP. MENU/ >View Program to scroll to View, then press Press SELECT or /SKIP. MENU/ Press to scroll to the desired one-touch... -
Page 75: Delete An One-Touch Key
Telephone operation One touch Edit the one-touch key (continued) • Store a signal for switching to temporary tone signaling. If you have dial pulse (rotary) service, this signal is required for some special services. to choose Send tone, then press SELECT. -
Page 76: Directory About The Directory
Directory About the directory Use the directory to store names and phone numbers. Directory entries are not shared with other extensions. The console and each deskset have their own directories. Capacity The directory of this console can store up to 50 entries, with a maximum of 15 alphanumeric characters (including spaces) for names and 30 digits for telephone numbers. -
Page 77: Create Directory Entries
Directory Create directory entries Create a new directory entry Use the following steps to store a name and number in the directory. When the console is idle, press DIRECTORY. The console shows a summary with the number of directory entries stored. Press MENU /SELECT to add an entry. -
Page 78: Review Directory Entries
Directory Create directory entries Create a new directory entry (continued) • You can include a pause while storing a dialing sequence that requires one during actual dialing. Enter Number to choose Add pause, then press Press 8005959511_ SELECT. A P appears on the screen. MENU/ •... -
Page 79: Search Directory
Directory Search directory Search by name The names appear in alphabetical order. Follow the steps below to search for directory entries on the console. Press DIRECTORY on the console. The screen displays a summary with the number of directory entries stored. Press to browse through the directory. -
Page 80: Dial, Delete Or Edit Entries
Directory Dial, delete or edit entries You can dial, delete or edit a directory entry (name and number) when it is shown on the console screen. You can use the directory review ( page 70 ) or name search ( page 71 ) to show an entry. Display dial When a number is displayed on the screen, you can dial the number by lifting SPEAKER or the desired line key (LINE 1-... -
Page 81: Edit An Entry
Directory Dial, delete or edit entries Edit an entry SELECT. When a directory entry appears, press MENU/ 32/50 to choose Edit, then press Press MENU/ Christine Smith SELECT. >Edit Copy to 1-touch The screen displays Enter Name. Use the dialing Delete keys to edit the name. -
Page 82: Copy A Directory Entry To One Touch
Directory Dial, delete or edit entries Copy a directory entry to one touch SELECT. When a directory entry appears, press MENU/ 32/50 to choose Copy to 1-touch, then press Press Christine Smith SELECT. MENU/ Edit The screen displays Enter Number. Use the dialing >Copy to 1-touch Delete keys to edit the number. -
Page 83: Caller Id
Caller ID About the caller ID This telephone supports caller ID services that most telephone service providers offer. Caller ID allows you to see the name, number, date and time of calls. Depending on your service subscription, you might see the caller’s number, or the caller’s name and number from the telephone service provider after the first or second ring. -
Page 84: Caller Id Information
Caller ID Caller ID information How the caller ID information (call log) works The telephone stores caller ID information for the last 200 incoming calls in the console. Entries are stored in reverse chronological order. The telephone deletes the oldest entry when the log is full to make room for new calls. Each extension has independent caller ID information. -
Page 85: Caller Id Operation
Caller ID Caller ID operation Memory match If the incoming telephone number is an exact match 001/090 with a telephone number in your directory, the name that LINE 1 appears on the screen matches the corresponding name Chris in your directory. 8005959511 For example, if Christine Smith calls, her name appears as Chris if this is how you entered it into your directory. -
Page 86: View Dialing Options
Caller ID Caller ID operation View dialing options Although the incoming call history entries have 10 digits (the area code plus the 001/090 seven-digit number), in some areas, you LINE 1 may need to dial the seven digits only, Chris 8005959511 1 plus the seven digits, or 1 plus the area Press #... -
Page 87: Save A Caller Id Entry To The Directory
Caller ID Caller ID operation Save a caller ID entry to the directory When in the caller ID history, press to browse 001/090 to the number you wish to save. 8005959511 Press MENU >Copy to DIR , then press to choose /SELECT Copy to 1-touch Copy to DIR. -
Page 88: Copy A Caller Id Entry To One Touch
Caller ID Caller ID operation Copy a caller ID entry to one touch When the desired number appears, press 001/090 SELECT. MENU/ 8005959511 to choose Copy to 1-touch, then Copy to DIR Press >Copy to 1-touch SELECT press MENU/ Delete The console displays Press a 1-touch key to save the number. -
Page 89: Reasons For Missing Caller Id Information
Caller ID Reasons for missing caller ID information Reasons for missing caller ID information There are also occasions when other information or no information shows for various reasons: On-screen message Reason PRIVATE NAME The caller prefers not to show the name. PRIVATE NUMBER The caller prefers not to show the phone number. -
Page 90: Answering System About The Answering System
When the auto attendant feature is turned off and the private mailbox is turned on, you can leave messages in the private mailbox if nobody picks up the call. Only this UP416 console can serve as an auto attendant in the telephone system and redirect incoming call to other extensions in the system. -
Page 91: Auto Attendant Setup
Answering system Auto attendant setup You can set up the auto attendant to answer outside calls, provide callers with a company directory, direct calls to a specified extension, and enable callers to record voice messages. You can use the default announcement or record up to three outgoing announcements and one directory announcement. -
Page 92: Announcement
Answering system Auto attendant setup Announcement Use this feature to record up to three new announcements so that you can have a general announcement, different announcements for daytime and after hours, and an announcement for the company directory. You can easily switch among the recorded announcements. -
Page 93: Night Mode
Answering system Auto attendant setup Night mode You can turn the night mode on or off. When it is off, only General OGM is available in the announcement submenu; when it is on, both Day and Night OGMs are available in the Announcement submenu. When the console is idle, press ANS SYS. -
Page 94: Set The Start And End Time Of Auto Attendant Announcement
Answering system Auto attendant setup Set the start and end time of auto attendant announcement When the night mode is turned on, you can set the start and end time of the Day OGM and Night OGM. When the console is idle, press ANS SYS. Day OGM to scroll to Auto Attendant, then press Press... -
Page 95: Play The Auto Attendant Announcement
Answering system Auto attendant setup Play the auto attendant announcement To play the announcement: When the console is idle, press ANS SYS. to scroll to Auto Attendant, then press Press Play OGM SELECT or /SKIP. MENU/ 00:15 to scroll to Announcement, then press Press SELECT or /SKIP. -
Page 96: Reset Auto Attendant
Answering system Auto attendant setup Reset auto attendant Use this feature to reset the auto attendant settings and announcements to default. When the console is idle, press ANS SYS. Auto Attendant to scroll to Auto Attendant, then press Press Auto Att ON/OFF SELECT or /SKIP. -
Page 97: Private Mailbox Setup
Answering system Private mailbox setup This console has a private mailbox that can answer calls and record messages when it is turned on. The private mailbox answers the call after the ring delay time you set in the Private mailbox delay section below. Private mailbox on/off You can turn the private mailbox on or off. -
Page 98: Announcement
Answering system Private mailbox setup Announcement An announcement plays when calls are answered by the private mailbox. The system has a default Private Mailbox announcement, “Hello, please leave a message after Priv MB ON/OFF the tone.” You can use this announcement or record Priv MB Delay >Announcement your own. - Page 99 Answering system Private mailbox setup To reset the announcement: When the console is idle, press ANS SYS. to scroll to Private Mailbox, then press Announcement Press Play SELECT or /SKIP. MENU/ Record to scroll to Announcement, then press Press >Reset SELECT or /SKIP.
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Page 100: Call Intercept
Answering system Private mailbox setup Call intercept When a caller is leaving a message on your private mailbox, you can stop the recording and talk to the caller by pressing the corresponding line key (LINE 1-LINE 4). Choose whether private incoming messages can be intercepted by the console during recording. -
Page 101: Answering System Setup
Answering system Answering system setup All feature settings below apply to both central (auto attendant) and private mailboxes. Remote access code Use this code to select a three-digit number to allow remote access of the answering system from another telephone. You can change the code to any number from 000-999. -
Page 102: Message Alert
Answering system Answering system setup Message alert Use this feature to turn the audible message alert on or off. Ans Sys Setup Remote Code If the message alert tone is on, the console beeps every Msg Date/Time 30 seconds when there are new messages in the central >Message Alert mailbox and/or private mailbox. -
Page 103: Call Screening
Answering system Answering system setup Call screening Use this feature to choose whether incoming messages can be heard over the speaker when they are being Ans Sys Setup recorded. If you turn call screening on, you hear the Remote Code incoming message on your console when a call Msg Date/Time comes in. -
Page 104: Auto Attendant Operation
Answering system Auto attendant operation Using the auto attendant When auto attendant is on, it automatically picks up the ringing line after the delay time you programmed (see Auto attendant delay on page 83 ), and plays the appropriate auto attendant announcement. You can choose from one of the following options. -
Page 105: Auto Attendant (Aa) Flow Chart
Answering system Auto attendant operation Auto attendant (AA) flow chart Incoming call AA answers and plays outgoing announcement Caller dials Caller dials Caller dials Caller enters command extension remote access entered number code AA records AA plays Answering AA replays AA calls central directory... -
Page 106: Answering System Operation
Answering system Answering system operation New message indication icon displays on the console when there are new messages in the central mailbox. icon displays on the console when there are new messages and/or memos in the private mailbox. The MESSAGE WAITING indicator on the console flashes when there are new messages in either the central or private mailbox. -
Page 107: Options During Playback
Answering system Answering system operation NOTES: • If you want to play the messages without hearing the date and time information, set the Msg Date/Time option to Skip. See Msg Date/Time on page 93 for details. • When you are playing the messages and there are incoming calls, you can press to view the caller ID information. -
Page 108: Delete All Private Mailbox Messages
Answering system Answering system operation Delete all private mailbox messages You can use this feature to delete all messages stored in the private mailbox. When the console is idle, press ANS SYS. to scroll to Private Mailbox, then press Private Mailbox Press Priv MB ON/OFF SELECT or /SKIP. -
Page 109: Remote Access
Answering system Remote access Use this feature to reach your answering system remotely by calling any telephone line connected this console from any touch-tone telephone. Make sure the auto attendant feature or the private mailbox of the console is turned on for this feature to work. - Page 110 Answering system Remote access Press to play current private mailbox announcement. Press 9 to record and wait for the beep before speaking. • Press # to stop recording. • Press to stop the playing message. Press to start recording a memo. Press # to stop recording.
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Page 111: Appendix
Appendix Console display screen messages All messages are All messages in the central mailbox deleted are erased. All messages in the private mailbox are erased. The auto attendant is on. Auto Att: ON Auto Attendant The auto attendant settings are reset to is reset to default settings. - Page 112 Appendix Console display screen messages Line is not The telephone line cord is not plugged into available the console. at this time The line you are trying to reach is on a conference call. Call privacy is turned on on the line you are trying to reach.
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Page 113: Registration Failed
Appendix Console display screen messages Registering The console is registering a cordless handset. handset... (Put handset on cradle to start) Registration of a cordless handset or a DECT Registration headset is failed. failed System busy. All telephone lines are in use. Please try again later Transfer from:... -
Page 114: Troubleshooting
Refer to Console installation on pages 11- 15 to reset the system. Allow at • least one minute for the console to reset. • This system is not compatible with any other VTech 4-line small business telephones, except for the UP406 telephone. - Page 115 Appendix Troubleshooting There is no dial tone. • First try all the suggestions above. • Make sure you plug the handset cord securely and firmly into the jack on the telephone base and the corded handset. • If the previous suggestions do not work, disconnect the telephone line from the console and connect it to a different telephone.
- Page 116 Appendix Troubleshooting I cannot make intercom calls. • Make sure you choose the correct extension. • The destination telephone might be on an external call. Wait and try again. Make sure the INTERCOM light is off before you make an intercom call. If •...
- Page 117 Appendix Troubleshooting My calls fade in and out while I’m using my corded handset. • If you have a corded headset plugged into the telephone, try unplugging it and firmly plugging it in again. • Disconnect the console from the modular jack and plug in another corded telephone.
- Page 118 Appendix Troubleshooting • If you subscribe to high-speed Internet service (DSL - digital subscriber line) through your telephone lines, you must install a DSL filter between each telephone line cord and telephone wall jack. The filter prevents noise and caller ID problems resulting from DSL interference. Please contact your DSL service provider for more information about DSL filters.
- Page 119 Appendix Troubleshooting The auto attendant does not respond when callers dial an extension. • Make sure directory announcement is recorded correctly to suit your company’s needs ( page 85 ). • Make sure the caller is calling from a touch-tone telephone. If the caller hears clicks rather than tones, the commands are not recognized.
- Page 120 Appendix Troubleshooting I subscribe to a nontraditional telephone service that uses my computer to establish connections, and my telephone doesn’t work. • Make sure your computer is powered on. • Make sure your Internet connection is working properly. • Make sure that the software is installed and running for your nontraditional telephone service.
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Page 121: Maintenance
Appendix Maintenance Taking care of your telephone • Your telephone base contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your telephone base if you ever need to ship it. Avoid water •... -
Page 122: Fcc Part 68 And Acta
Appendix FCC part 68 and ACTA This equipment complies with Part 68 of the FCC rules and with technical requirements adopted by the Administrative Council for Terminal Attachments (ACTA). The label on the back or bottom of this equipment contains, among other things, a product identifier in the format US:AAAEQ##TXXXX. This identifier must be provided to your telephone service provider upon request. -
Page 123: Fcc Part 15
Appendix FCC part 15 This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. -
Page 124: Limited Warranty
This limited warranty extends only to the CONSUMER for products purchased and used in the United States of America and Canada. 2. What will VTech do if the PRODUCT is not free from defects in materials and workmanship during the limited warranty period (“materially defective PRODUCT”)? During the limited warranty period, VTech’s authorized service representative will repair or replace... - Page 125 Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the PRODUCT or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this PRODUCT.
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Page 126: Technical Specifications
Appendix Technical specifi cations RF frequency band 1921.536MHz - 1928.448MHz Channels Operating temperature 32°F - 122°F 0°C - 50°C Telephone base voltage 5.1VDC @1200mA (AC adapter output) Ethernet Network Ports 10/100 Mbps RJ-45 Port PSTN Jacks 1-4 (FXO ports) -
Page 127: Index
Index Directory 68–74 Directory card 2 Add a handset 25 Display dial 72 Add a headset 26, 28 Alert tones 5 Announcement 84–87, 90 End a call 48 Answer a call 49 End a conference call 58, 59 Answer an intercom call 61 End an intercom call 61 Auto-redial 57 Auto attendant 96–97... - Page 128 Index Maintenance 113 Record a call 53 Make a call 48 Recording time 95 Make an intercom call 61 Redial 55 Memo 100 Register a handset 25 Memory match 77 Register a headset 26 Menu settings 29 Remote access 101–102 Message Date/Time 93 Rename console 46 Message indication 98...
- Page 129 Index Volume 38, 50 Volume control 50 Wall mount 18–22 Warranty 116–117 Website 47...
- Page 130 And your life. VTech Communications, Inc. A member of THE VTECH GROUP OF COMPANIES. VTech is a registered trademark of VTech Holdings Limited. Specifi cations are subject to change without notice. © 2014 VTech Communications, Inc. All rights reserved. 04/14. UP416_WEBCIB_V1.0...