VTech ErisTerminal VSP861 User Manual
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VTech ErisTerminal VSP861 User Manual

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Summary of Contents for VTech ErisTerminal VSP861

  • Page 1 ErisTerminal SIP Deskset ® VSP861 User Guide VSP861...
  • Page 3 Congratulations on your purchase of this VTech product. Before using this product, please read Important Safety Information on page 4 of this manual. Please thoroughly read this user’s manual for all the feature operations and troubleshooting information necessary to install and operate your product. You can also visit our businessphones.vtech.com...

  • Page 4: Important Safety Information

    Important Safety Information This symbol is to alert you to important operating or servicing instructions that may appear in this user’s manual. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock. Important safety instructions When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the...
  • Page 5 12. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Opening or removing parts of the telephone base or handset other than specified access doors may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.
  • Page 6 20. For pluggable equipment, the socket-outlet shall be installed near the equipment and shall be easily accessible. 21. In wall mounting position, make sure to mount the telephone base on the wall by aligning the eyelets with the mounting studs of the wall plate. Then slide the telephone base down on both mounting studs until it locks into place.

  • Page 7: Table Of Contents

    ErisTerminal SIP Deskset VSP861 User Guide Table of Contents Important Safety Information Putting a call on hold ....... 29 Important safety instructions....4 Managing calls with FLASH..... 30 Forwarding calls ......31 Introduction Transferring calls ......33 Deskset features........ 9 Making a conference call ....
  • Page 8 Setting Call Alerts ......60 Speed Dial ........89 Setting Auto Answer ......60 Directory .......... 90 Blacklist ........... 93 Cordless Headset Remote XML ........93 Registering an optional cordless Call History ........94 headset ..........62 Servicing .......... 95 Deregistering a cordless headset ..

  • Page 9: Introduction

    Please read this user’s manual before using your telephone. Deskset features The VTech VSP861 deskset is full-featured SIP endpoint business phone designed to work with popular hosted IP PBX services and on-premise SIP PBXs. Once you have ordered and configured your PBX service, the deskset enables you to make and receive calls as you would with any other business phone.

  • Page 10: Quick Reference Guide

    Quick Reference Guide Front panel features MESSAGE WAITING indicator SD card slot (on back) Flashes when you have a new voice message. VSP861 SCREEN Displays call information, menu icons, and deskset menus. NAVIGATION PAD Press q or p to scroll through menus, highlight items or change settings.

  • Page 11: Rear Panel Connection Ports

    Quick Reference Guide Rear panel connection ports Ethernet/LAN port Power adapter jack Use only Supplied Adapter 5.1V PoE Class 3 PC port Reserved for future use Do not connect to other equipment.

  • Page 12: Programmable Feature Keys

    Quick Reference Guide Programmable Feature keys The table below lists the default settings for the feature keys. The key assignments on your phone may be different. For the complete list of programmable key options and how to edit them, see “Programmable Keys” on page 85.

  • Page 13: Deskset Installation

    PoE, install the phone near a power outlet not controlled by a wall switch. The phone can be placed on a flat surface or vertically mounted on the wall. For customer service or product information, visit our website at businessphones.vtech.com 1 (888) 370-2006 or call Network requirements A switched network topology is recommended for your LAN.

  • Page 14: Location

    Deskset Installation Location Avoid placing the deskset too close to: • Communication devices such as television sets, DVD players, or other cordless telephones • Excessive heat sources • Noise sources such as a window with traffic outside, motors, microwave ovens, refrigerators, or fluorescent lighting •...

  • Page 15: Connecting The Phone

    (if PoE cannot be provided through Ethernet cable). IMPORTANT INFORMATION 1. Use only a compatible VTech power adapter. To get a replacement power adapter, visit our website at businessphones.vtech.com 1 (888) 370-2006 , or call 2.

  • Page 16: Installing The Phone

    Deskset Installation Installing the phone Make sure you plug in the Ethernet cable before powering up the phone. 1. If you plan to place the phone on a flat surface, attach the stand. Line up the tabs on the stand with the slots on the rear of the phone. Two sets of slots allow you to attach the stand at different angles.

  • Page 17: To Mount The Phone On The Wall

    Deskset Installation Installing the phone (continued) To share a network connection with a PC: 1. Plug a Cat.-5 Ethernet cable into the PC port on the phone (marked by 2. Plug the other end of the Cat.-5 Ethernet cable into your computer’s Ethernet port. •...
  • Page 18 Deskset Installation To mount the phone on the wall (continued) 6. Align the upper wall mounting hole on the back of the phone with the upper tab of the standard wall plate. Make sure the lower wall mounting hole on the mounting bracket also aligns with the lower tab of the standard wall plate.

  • Page 19: Wall Mount To Tabletop Installation

    Deskset Installation Wall mount to tabletop installation To change the phone from the wall mount position to tabletop position, follow the steps below. 1. If the Ethernet cable and power adapter cord are bundled, untie them first. 2. Push the phone up to remove it from wall. Unplug the Ethernet cable from the router and the power adapter from the power outlet.

  • Page 20: Using The Phone

    Using the Phone Home screen The Home screen appears after the phone is connected and configured for your SIP PBX service. The Home screen indicates that you have no active or held calls. If you have an active call or are viewing a menu, you can view the Home screen at any time by pressing Pressing the shortcuts on the Home screen performs the actions described below.
  • Page 21 Icon Press to... No action. A red line icon indicates a disabled account. See your system administrator for more information. Make a call to a previously dialed number. The Dialed Calls list opens. View the local Directory. View the blacklist. The phone rejects calls from blacklist entries. Access your messages on the Messages menu.

  • Page 22: Header Icons

    Using the Phone Header icons The header runs along the top of the screen, and is present at all times, no matter what phone activity is taking place. The header displays phone status and features two shortcut icons to display the idle screen and the feature keys. The status and shortcut icons are shown and described below.

  • Page 23: Feature Key Indicators

    Using the Phone Feature key indicators The deskset offers 30 virtual feature keys that give you quick access to phone features and call functions. You can program and reconfigure these keys to suit your needs. See “Configuring the Feature keys” on page 75. A multicolored indictor on each feature key shows you call status and other information.
  • Page 24 Light Activity Description Automatic Call Quickly flashing GREEN ACD agent “wrap up” state Distribution Steady GREEN ACD agent ready state Slowly flashing GREEN ACD agent unavailable state Steady ORANGE ACD logged on Slowly flashing ORANGE ACD logged off Quickly flashing ORANGE ACD subscription error Call Handing Profile Feature is off...

  • Page 25: Making Calls

    Using the phone Making calls You can make a call at any time by choosing an off-hook method (such as lifting the handset, pressing a Line icon, or pressing HEADSET or SPEAKER), and then dialing a number. When the phone is in idle mode or has calls on hold, you can make a call by pre-dialing a phone number and then going off hook to call the number.
  • Page 26 Using the phone Making calls (continued) To make a call by pre-dialing: 1. Use the key pad to enter the desired phone number. • Press if you enter an incorrect digit. • Press to change from entering digits to entering letters (if you need to enter a domain name as part of the number).

  • Page 27: Answering Calls

    Using the Phone Answering calls When the phone rings, the call manager icon appears. The icon’s number indicates the number of active calls. To answer a call: • Lift the handset, or press , SPEAKER, or HEADSET. Accept On the incoming call screen, you can also press: •...
  • Page 28 Using the Phone Answering calls (continued) To answer multiple calls: 1. When you have two or more calls, the Call Manager appears, showing the incoming calls. 2. Press the tab for the incoming call you want to answer and then press è...

  • Page 29: Putting A Call On Hold

    Using the Phone Putting a call on hold Use this feature to hold one call while you access another. The deskset also puts calls on hold automatically when you answer another call, transfer a call, or create a conference. See also, “Using the Phone” on page 40. To put a call on hold: •...

  • Page 30: Forwarding Calls

    Using the Phone Forwarding calls You can forward an incoming call to another number, either by entering the number yourself, or by selecting a number from another source. Your Call Forward–No Answer setting will cancel the manual forwarding process if it takes effect first. For example, your deskset may forward calls to voicemail after a call rings for 10 seconds, before you can reach the deskset to forward the call yourself.
  • Page 31 Using the Phone Forwarding calls (continued) To cancel the forwarding process and answer the call: • Press and then press the flashing green Line key. –or– • Press to open the Call Manager and then press the call slot for the call. Press to cancel forwarding and then press to answer the call.
  • Page 32 Using the Phone Forwarding calls (continued) To forward a call using the directory, call history, redial list or feature keys: 1. When an incoming call appears, press Forward The Select the Forward Target screen appears. 2. Press DIRECTORY, REDIAL or CALL HISTORY to display the directory, redial list, or call history.

  • Page 33: Transferring Calls

    Using the Phone Transferring calls You can transfer a call to someone else at another phone. If you talk to the transfer recipient before completing the transfer, you are making a “supervised” transfer. However, the transfer recipient does not have to talk to you before receiving the transferred call.
  • Page 34 Using the Phone Transferring calls (continued) To cancel the transfer: • From the Select the Transfer Target screen, press to view the held call and then press Press to resume talking to the original caller. • when the second call is active. You will hang up on the second call. To transfer a call (blind): 1.
  • Page 35 Using the Phone Transferring calls (continued) To transfer a call to a held call: 1. While on a call with another call on hold, press The active call is automatically put on hold, and the Select the Transfer Target screen appears. 2.

  • Page 36: Making A Conference Call

    Using the Phone Making a conference call You can create a conference call between yourself and two other callers. To make a conference call: 1. During a call, press . The call is automatically put on hold and the Select the Conference Target screen appears.

  • Page 37: Setting Up A Network Conference

    Using the Phone Making a conference call (continued) To create a conference with a held call: 1. While on a call with another call on hold, press 2. On the Select the Conference Target screen, press The Call Manager opens, showing the call to join the conference ( ) and the held call ( ) .

  • Page 38: Retrieving Messages

    Using the Phone Retrieving messages When you have a new message, the New Message alert appears in the header. The Message Waiting indicator also illuminates whenever you have new messages. Your phone may have separate mailboxes for each line available on the phone. To listen to your messages: 1.

  • Page 39: Using A Shared Line

    Using the Phone Using a shared line Your phone may be configured to have one or more shared lines. This means that a group of phones, including yours, can make and receive calls on the same line. The shared line can have more than one programmable key assigned to it. Ask your system administrator for the configuration that applies to your deskset.

  • Page 40: Putting A Shared-Line Call On Hold

    Using the Phone Putting a shared-line call on hold After you answer a call on a shared line, you have two options for putting that call on hold. • You can put a call on hold by pressing the HOLD key. This puts a call on “normal”...
  • Page 41 Using the Phone Putting a shared-line call on hold (continued) To barge in on a call: • Press the desired line key that has a steady orange indicator, indicating an active call on a shared line. You join the call already in progress. To leave the call, press .

  • Page 42: Busy Lamp Field

    Using the Phone Busy lamp field As with shared lines, you can monitor call activity using Busy Lamp Field (BLF) keys. However, BLF keys indicators represent activity on an individual deskset, not on a line. Keys configured for BLF allow you to monitor call activity for the extension only.

  • Page 43: Paging

    Using the Phone Paging Your phone supports two types of paging: server-based paging and multicast paging. An incoming page may interrupt any active calls you are on, depending on how your system administrator has configured the paging function. To send a server-based page: 1.

  • Page 44: Phone Features

    Phone Features This section shows you how to access and use phone features. Depending on how your phone is configured, you can access these features from the Home screen and/or the feature keys. The features included in this section are described below.

  • Page 45: Using The Local Directory

    Phone Features Using the local directory You can store the names and phone numbers for up to 1000 contacts in the deskset directory. Once directory entries are saved, you can dial them directly from the directory. You can also search directory entries by first or last name. When adding an entry, you can enter numbers for work, mobile, and other.
  • Page 46 Phone Features Using the local directory (continued) To call a contact: 1. In the left-hand column, locate and select a contact. 2. On the contact’s screen, press the button for the desired number. To add a directory entry: 1. When viewing any directory entry, press The Add Directory Entry form appears.
  • Page 47 Phone Features Using the local directory (continued) To search directory entries: 1. From the local directory, viewing any entry, press The Search Criteria form appears. 2. Use the dial pad keys to enter a name. • Press to switch between entering upper-case letters, lower-case letters, and numbers.
  • Page 48 Phone Features Using the local directory (continued) To delete a directory entry: 1. While viewing the desired directory entry, press 2. When the confirmation screen appears, press To delete all directory entries: 1. From the Home scree, press 2. From the Settings menu, press App Settings. 3.

  • Page 49: Using The Blacklist

    Phone Features Using the Blacklist The Blacklist is another local directory containing numbers that cannot reach your phone. If you experience nuisance calls, you can add the callers’ contact information to the Blacklist. Calls from blacklisted numbers will not ring your phone, or be recorded in your call history.

  • Page 50: Call History

    Phone Features Call history The call history provides available name and number information for the last 200 incoming and outgoing calls. You can view call history information for: • All calls—all categories of calls • Missed calls—incoming calls that were not answered •...
  • Page 51 Phone Features The following commands are available when viewing a call history entry: Returns to the home screen or feature keys Dials the entry Adds the entry to the directory. You can edit the caller’s information before saving it to the directory. Deletes the entry Adds the entry to the blacklist.

  • Page 52: Call Recording

    Phone Features Call recording If you have the call recording feature available (a microSD card must be installed and your administrator must enable call recording), you will see the record ( option available during an active call. To record a call: 1.

  • Page 53: Listening To Call Recordings

    Phone Features Listening to call recordings Recordings can be played back from the Call Recordings screen, available through a shortcut on the Home screen. To listen to your recordings: 1. On the Home screen, press the Call Recording shortcut The Call Recording screen appears. 2.

  • Page 54: Transferring Call Recordings To A Computer

    Phone Features Transferring call recordings to a computer Eject the microSD card before using the card to transfer the sound files to a computer. To eject the microSD card: 1. From the Home screen, press the Settings shortcut 2. From the Settings menu, press User Settings and scroll down to Storage. 3.

  • Page 55: Viewing The Phone Status

    Phone Features Viewing the Phone Status You can view information about the phone and its status on the Status Screen. Status information is grouped into the following categories: • Overview: Your phone model, IP address, and online status • Network: Detailed network information •...

  • Page 56: Finding The Ip Address

    Phone Features Finding the IP Address In order to log on to the WebUI (see “Using the WebUI” on page 77), you must first find the phone’s IP address. To find the phone’s IP address: 1. From the Status screen, view the Overview screen. Press Overview in the left-hand column if you are viewing another Status screen.

  • Page 57: Setting Call Forwarding

    Phone Features Setting Call Forwarding You can automatically forward incoming calls to another number. The following types of call forwarding are available: • Call forward always: incoming calls are forwarded immediately and the phone does not ring. • Call forward busy: incoming calls are forwarded if all your line is busy. •...

  • Page 58: Setting Anonymity

    Phone Features Setting Anonymity The Anonymity settings give you control over Caller ID. You can enable the phone to reject incoming calls that have no caller ID. As well, you can enable the phone to make outgoing calls with the Caller ID hidden from the far end. To block anonymous callers: 1.
  • Page 59 Phone Features Setting Anonymity (continued) To dial as an anonymous caller: 1. From the Home screen, press 2. From the Settings menu, press Call Settings and then press Anonymity. The Anonymity settings appear. 3. Press Dial As Anonymous. 4. On the Dial As Anonymous menu, select the desired line. 5.

  • Page 60: Setting Call Alerts

    Phone Features Setting Call Alerts Enables or disables incoming call alerts while you are on another call. To enable call waiting alerts: 1. From the Home screen, press 2. From the Settings menu, press Call Settings and then press Alerts. The Alerts settings appear.

  • Page 61: Cordless Headset

    Cordless Headset Registering an optional cordless headset You can register one cordless headset to a VSP861 deskset. When a deskset has a cordless accessory, the deskset and headset are all part of the same extension, and only one device can be used at a time. NOTE The headset must be in the charger, otherwise registration cannot proceed.

  • Page 62: Headset

    Cordless Headset Deregistering a cordless headset You must deregister a cordless headset from its original deskset before you can register it to a different deskset. To deregister a cordless headset: 1. On the phone to which the headset is registered press 2.

  • Page 63: Cordless Handset

    Cordless Handset Registering an optional cordless handset You can register one VSP601 DECT cordless handset to a VSP861 deskset. When a deskset has a cordless accessory, the deskset and handset are all part of the same extension, and only one device can be used at a time. Make sure the handset has a charged battery before proceeding.

  • Page 64: Handset

    Cordless Handset Deregistering the cordless handset Before using the cordless handset with a different deskset, you must deregister the handset from the device to which it is currently registered. To deregister using the handset: Registration Handset 1. Press MENU on the handset. The Main Menu appears. Deregistration 2.

  • Page 65: Configuring The Phone

    Configuring the Phone You can configure the phone using one of two methods: 1. The App Settings and User Settings menus on the phone. 2. The WebUI, which you access using your Internet browser. This section describes the App Settings and User Settings menus. For information about the WebUI, see page 77.

  • Page 66: Configuring The Default Screen

    Configuring the Phone Configuring the default screen You can set the screen that appears when your phone is idle. Depending on your preference, you can set the screen to the Home screen (showing all the app shortcuts), the Feature keys, or the Call Manager. Home Screen Feature keys Call Manager...

  • Page 67: Configuring The Home Screen Shortcuts

    Configuring the Phone Configuring the Home screen shortcuts You can select and arrange the shortcuts that appear on the Home screen. The Home screen can consist of three pages, with up to 10 shortcuts per page. For a complete list of shortcuts available, see “Home screen shortcuts” on page 20. To configure Home screen shortcuts: 1.

  • Page 68: Using The User Settings Menu

    Configuring the Phone Using the User Settings menu To view the User Settings menu: 1. When the phone is idle, press 2. Press User Settings. The User Settings menu appears. The User Settings are: Setting Options Display In-Use Backlight ON (Off, Low, Medium, High) Idle Backlight idle (Off, Low, Medium, High) Timeout (10–60 seconds) Audio...

  • Page 69: Display

    Configuring the Phone Display Use the Display menu to set backlight behavior. To use the Display menu: • From the User Settings menu, press Display. The Display menu appears. To set the backlight level that applies when the phone is active: •...

  • Page 70: Audio

    Configuring the Phone Audio Use the Audio menu to pick one of ten ringer tones, turn key tones on and off, or select the default audio mode. To adjust the ringer volume, press the deskset VOLUME q or p keys while NOTE the phone is idle.
  • Page 71 Configuring the Phone Setting the date and time To use the Date & Time menu: • From the User Settings menu, press Date & Time. The Date & Time menu appears. To set the time format: 1. From the Date & Time menu, press Date & Time Format. 2.

  • Page 72: Setting The Date And Time

    Configuring the Phone Setting the date and time (continued) To manually set the Year, Month, Day, Hour and Minute: 1. From the Date & Time menu, press Manual Time. If the NTP server is enabled, you cannot modify this setting. See “To NOTE enable or disable the NTP (Network Time Protocol) server:”...

  • Page 73: Setting The Key Unlock Pin

    Configuring the Phone Setting the Key Unlock PIN If you are authorized to do so, you can set the PIN to unlock the phone. When the phone is locked, you cannot make outgoing calls unless you enter a PIN. However, you can still make a call to an emergency number (911, for example).

  • Page 74: Hiding In-Call Digits

    Configuring the Phone Hiding In-Call Digits You can enable the phone to show or hide any additional digits (PIN numbers and pass codes, for example) that you enter during a call. By default, in-call digits are shown. To show or hide in-call digits: 1.

  • Page 75: Configuring The Feature Keys

    Configuring the Phone Configuring the Feature keys You can configure the Feature keys on the Deskset. To configure the Feature keys: 1. From the User Settings menu, press Feature Keys. The Feature Keys menu appears. 2. Select the key to configure. The Type select menu appears.

  • Page 76: Changing The Password

    Configuring the Phone Changing the password To enhance security, it is recommended to change the default user password that you use to log on to the WebUI. To change the user password: 1. From the User Settings menu, press Edit Password. The Edit Password menu appears.

  • Page 77: Webui

    WebUI Using the WebUI Use a web browser to access the Web User Interface (WebUI) that resides on your deskset. After you log on to the WebUI with your user password, you can configure the following features: • Call Settings •...

  • Page 78: Webui Using The Webui

    WebUI Using the WebUI (continued) To access the WebUI: 1. Ensure that your computer is connected to the same network as your deskset. Your computer may already be connected to the network through the PC port on the back of your deskset. 2.

  • Page 79: Status

    WebUI Status The Status page shows: • General information about your phone, including model, MAC address, and firmware version. • Account Status information about your SIP account registration. IPv4 and IPv6 network information regarding your phone’s network address • and network connection. •...

  • Page 80: Call Settings

    WebUI Call Settings To view the call settings, click SYSTEM in the WebUI header, and then click Call Settings in the sidebar. You can configure call settings for each account that is available to your phone. Click Account 1, Account 2, and so on to select the call settings page for the desired account.
  • Page 81 WebUI Call Settings (continued) Call Forward Settings Setting Description Enable Call Forward Select to enable call forwarding for all calls on that account. Always Target Number Enter a number to which all calls will be forwarded. Enable Call Forward Select to enable call forwarding for calls when you are on another Busy call on that account.
  • Page 82 WebUI Call Settings (continued) Auto Answer Settings Setting Description Range Default Enable Auto Turns Auto Answer on or off. Disabled Answer Auto Answer Sets the delay before the phone auto answers 0–30 Delay (secs) a call. When set to zero, the incoming call is answered right away without a ringer tone.

  • Page 83: User Preferences

    WebUI User Preferences On the User Preferences page, you can configure some basic settings for your phone and set how your phone responds to calls. After changing any settings on this page, click Save to save them. General User Settings Setting Description Range...
  • Page 84 WebUI User Preferences (continued) Call Hold Reminder Settings Setting Description Range Default Enable Call Hold Enables or disables the call hold n/a — Select Enabled Reminder Tone reminder tone. to enable Tone Interval (secs) Sets the interval for the call hold 10–300 reminder tone.

  • Page 85: Programmable Keys

    WebUI Programmable Keys The deskset has 30 programmable keys (called Feature Keys on the VSP861). You can assign up to 30 functions to the programmable keys on the Programmable Keys page. Keys can have identical functions, depending on the “Type” of key. For example, you can assign several “Line”-type keys to Account 1 so that you can manage multiple calls on Account 1.
  • Page 86 Type Description Messages Configures the key to access the Message menu. You can then press the key to view the Message menu. Do Not Disturb Configures the key to turn Do Not Disturb on or off. The key is lit orange when DND is on. Do Not Disturb All Configures the key to turn Do Not Disturb on or off for all accounts.
  • Page 87 Type Description Retrieve Park Call Enables you to retrieve a parked call. Pressing the key dials the Parked Call Retrieval feature access code (FAC). Your System Administrator must configure the feature access code and any other settings for Retrieve Park Call. In Call DTMF Configures the key to dial a string of numbers while you are on a call.

  • Page 88: Speed Dial

    WebUI Speed Dial The speed dial keys are used for dialing numbers with one key press. To view the speed dial keys, click SYSTEM in the WebUI header, and then click Speed Dial in the sidebar. On the Speed Dial page, you can enter up to 10 numbers that you dial frequently. To dial a speed dial number, press and hold the dial pad key that matches the speed dial entry number (for entry 10, press 0).

  • Page 89: Directory

    WebUI Directory To view the local directory, click CONTACTS in the WebUI header, and then click Local directory in the sidebar. On the Local Directory page, you can manage your local directory entries. You can sort, edit, delete, and add contact information for up to 1000 entries. The page also allows you to export your phone’s local directory or import a local directory file.
  • Page 90 WebUI Directory (continued) Local Directory Click To... Sort the list by last name. Edit information for an entry. View the last page of entries. View the next page of entries. Delete selected entries from the directory. Click Select All to select every entry on the page you are viewing.
  • Page 91 WebUI Directory (continued) To edit a directory entry: 1. Click Edit for the entry you want to edit. The Edit Local Directory Entry page appears. 2. Edit or add the desired information. 3. Click Save. Import Local Directory You can import an existing local directory file. Importing a directory file replaces all your previous local directory entries.

  • Page 92: Blacklist

    WebUI Blacklist You can manage the blacklist on the WebUI. Calls from blacklisted numbers will not ring your phone, or be recorded in your call history. The procedures for adding, deleting and editing entries are the same as for the Directory. The blacklist also supports importing and exporting entry lists in .xml or .csv format.

  • Page 93: Call History

    WebUI Call History The Call History page has no configurable settings. It displays your Missed Calls, Received Calls, and Dialed Calls. Phone numbers appear as links. If your administrator has enabled the click to dial feature, you can dial a number by clicking its link.

  • Page 94: Servicing

    WebUI Servicing On the Servicing page you can reset your password, configure PIN masking, and change your phone lock PIN. To change the User password: 1. Enter the old password (for a new deskset, the default password is user). 2. Enter and re-enter a new password. The password is case sensitive and can consist of both numbers and letters (to a maximum of 15 characters).

  • Page 95: Pin Masking

    WebUI PIN Masking The PIN masking feature allows you to hide PIN numbers during call operation. The different types of PIN masking are: • Hide DTMF digits—when Hide DTMF is enabled, PIN numbers entered during an Active Call are automatically masked. •...

  • Page 96: Troubleshooting

    Troubleshooting If you have difficulty with your telephone, please try the suggestions below. For businessphones.vtech.com customer service, visit our website at or call 1 (888) 370-2006 General issues Screen is blank. • Ensure power is connected. If powered by an AC adapter, check that adapter is plugged into a wall socket and the Deskset power jack.

  • Page 97: Specifications

    Specifications Electrical and environmental specifications RF frequency band 1921.536–1928.448 MHz Channels Operating temperature 32–122 °F (0–50 °C) AC adapter output voltage 5.0 Vdc @ 1.5 A or 5.0 Vdc @ 2.0 A Ethernet network jacks GigE RJ-45 ports...

  • Page 98: Special Characters

    Special Characters Entering special characters When entering text using the dial pad, the following special characters are available. Press the 1, star ( ), 0, or pound sign (#) keys to enter special characters. Characters ~ ^ ` % ! & - _ + = | .

  • Page 99: Maintenance

    Maintenance Taking care of your telephone • Your telephone contains sophisticated electronic parts, so you must treat it with care. • Avoid rough treatment. • Place the corded handset down gently. • Save the original packing materials to protect your telephone base if you ever need to ship it.

  • Page 100: Gpl License Information

    VTech Parties make no representations with respect to the origin, accuracy, usability, or usefulness of such code, and the VTech Parties have no responsibility to you whatsoever concerning the code, including without limitation any responsibility to provide explanation, support, upgrade, or any communication whatsoever.
  • Page 101 VTECH COMMUNICATIONS LTD. A member of THE VTECH GROUP OF COMPANIES. Distributed in the U.S.A. by VTech Communications Inc., Beaverton, Oregon 97008. VTech is a registered trademark of VTech Holdings Limited. ErisTerminal is a registered trademark of VTech Communications Inc.

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