Troubleshooting Alarm Messages - Cisco GoQAM Installation And Operation Manual

Chapter 8 Troubleshooting the GoQAM

Troubleshooting Alarm Messages

If the GoQAM displays an alarm condition, fails a self-test, or does not work
properly, refer to the table in this section to find and correct the cause. Some alarm
conditions may require you to contact Cisco. See Customer Information (on page
147) for contact information.
Important! The RF alarms listed in this section apply only to the RF GoQAM. RF
alarms do not occur on the IF GoQAM.
See Troubleshooting Boot Screen Error Messages (on page 143) for resolving
problems encountered during the start-up process.
Front Panel LCD Alarm Messages
The following table lists Alarm Messages displayed on the front panel LCD of the
GoQAM, the default level of severity defined for the GoQAM, a probable cause for
the alarm, and suggestions for correcting the alarm condition.
Notes:
The LCD descriptions for each alarm are arranged in alphabetical order.

Alarm messages that occur for the two outputs (RF or IF) or the four ASI input

ports are listed only once. The numbers in parentheses indicate the range of port
numbers that might be affected by the alarm.
Example: The "Input (1-4) errored MPEG packet" description corresponds to the
Input port that is affected.
LCD
Description
Craft event
change
Fans failure
(1-6)
Front panel
event change
Hardware
error
Encrypted
packets on
clear port 1
Encrypted
packets on
clear port 3
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Alarm Probable Cause
Level
Status Someone viewed or changed the GoQAM
settings from the craft port
Major One of the ventilation fans failed.
Status Someone changed the GoQAM settings
from the front panel
Major General-purpose hardware error or
hardware failure occurred
Major A system operator swaps the clear and
encrypted inputs for input pair 1 (Input
port 1 and Input port 2)
Major A system operator swaps the clear and
encrypted inputs for input pair 2 (Input
port 3 and Input port 4)
Check and Correct
Verify that all services are
still functioning correctly
Contact Cisco Services
Verify that all services are
still functioning correctly
Contact Cisco Services
Reverse the connections
Reverse the connections
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