Message Waiting Indication; Retrieving Messages - ESI IVX 20 User Manual

Analog stations

Message waiting indication

If you have new messages, you will hear a short prompt "You have messages" and then internal dial
tone whenever you lift the handset to place a call. You can choose to retrieve your messages then
or place the call.

Retrieving messages

You can pick up messages from your station, when away from the office or from another user's
Digital Feature Phone.
Lift the handset, and then dial * followed by your extension number. If calling from the outside,
1.
at the Main Greeting, press * and input your extension number or have the operator transfer
you by pressing VOICEMAIL, * , and entering your extension number.
If required, enter your password. IVX will announce the number of new and old messages and
2.
will start playback of messages with the oldest new message and continue until all messages
and recordings have played.
Note: If, while picking up messages, you receive a call waiting tone, hang up, lift the handset and
you will be connected to the waiting call. If you hang up during the playback of a message,
the message will be saved.
Voice prompted instructions will be played at the end of each message. Once you've learned these
prompts (see the chart, "Additional functions available during analog station voice mail message
retrieval," next page) you can proceed more rapidly by pressing one of the following keys any time
during the message or during a prompt.
Leaving messages
If you call another station that is DND, busy or does not answer — or if you call a special mailbox
(such as a guest mailbox) — you will be transferred to the mailbox. You can skip the mailbox's
personal greeting by pressing 1; this takes you directly to the record tone.
Directly in another user's mailbox
From internal dial tone, dial # and the extension number and you will be connected directly to that
extension's personal greeting.
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IVX 20