Retrieving Guest Mailbox Messages From A Remote Location - ESI IVX 20 User Manual

Guest mailboxes
Virtual Mailbox Key
If you frequently pick up messages from another user's Digital Feature Phone or have someone else
monitor your mailbox, ask the user to dedicate a programmable feature key (see also
"Programmable feature keys," page A.26) on his/her Digital Feature Phone as a Virtual Mailbox Key
for your mailbox. Then, when you have new messages, the designated key on the other user's
Digital Feature Phone will blink rapidly, whereupon you can press it to connect automatically to your
mailbox. To set the programmable feature key as a Virtual Mailbox Key, press VOICEMAIL * [your
guest mailbox number] — for example, if your guest mailbox number is 302, press VOICEMAIL * 3 0
2 on the other user's Digital Feature Phone.
Retrieving guest mailbox messages from
a remote location
You can pick up messages when away from the office or from an analog station. Since the display is
not available to you, message handling will operate slightly differently.
To retrieve your message from a remote location:
If the auto attendant's main greeting answers your call, press * and enter your mailbox number.
1.
If the operator or another user answers your call, have the person transfer you (by pressing
VOICEMAIL and *, then pressing your station key [or entering your mailbox number] and then
hanging up).
If required, enter your password.
2.
IVX will announce the number of new and old messages, and will start playback of messages
3.
starting with the oldest new message and continue until all messages and recordings have
played or you press * to disconnect.
Additional functions available during off-premises voice mail message retrieval
Key Function
2
Hear time/date
5 Access user
programming
8 Main greeting
0
Operator
# Copy to other mailbox
Disconnect
*
C.4
Description
Pauses the message, plays the time/date when
the message was left and resumes.
Access certain user-programmable features.
Note: Fast forward is not available from a remote
location.
Goes to the main greeting.
Transfers you to the operator.
Copies the message to another user's mailbox.
Disconnects you from the system. Always press *
before hanging up (if you press it during message
playback, the system will save the playing
message and any other currently unsaved
messages in your mailbox).
IVX 20