Fixed-Feature Keys; Led Lamps; Help Mode - ESI IVX 20 User Manual

Digital Feature Phone operation

Fixed-feature keys

The fixed-feature keys on the phone are permanently labeled as to their usage. The PROG/HELP
and MUTE/DND keys have two purposes each; however the IVX 20 phone system will govern this by
permitting only the appropriate function when either is pressed, depending on the circumstances
at that moment.

LED lamps

The LEDs associated with the programmable and fixed keys aid in determining the status of their
function. In general green indicates a function associated with your phone while red indicates an
occurrence at another station. A solid lamp indicates in use, blinking means an action is required
such as ringing or holding and a fast blink means immediate action — e. g., a blinking red key is a
call ringing at another station. Blinking green is ringing at your station.

Help mode

IVX's Help mode — a carefully conceived combination of spoken information, display readouts and
even key illumination when appropriate — is a powerful tool to help you learn how to use the
system's many features.
Tutorial
When your station is idle, press PROG/HELP, 0, and then follow the spoken Help menu to:
Learn how to use the phone
•
Learn how to use voice mail features
•
Help during station programming
Press PROG/HELP while programming a function to hear a detailed description of the function.
Help during a call
Press PROG/HELP while on a call and this will place the call on hold, whereupon you can use Help
mode to hear a description of the function you wish to perform. When you exit Help mode, you will
be reconnected to the call.
While you are either in Help mode or programming your phone, your station will be temporarily
placed in DND (see "Mute and DND," page A.4). Anyone calling your station while you are in DND
will be forwarded to your mailbox (or other destination set by the installer).
Exiting Help mode
To exit Help Mode, simply hang up.
A.2
Extensive user help is always available
on the ESI Web site at www.esi-estech.com.
Hear a description of how any key is used
•
Hear a complete tutorial on phone operation
•
IVX 20