Personal Greeting Keys; Leaving Messages - ESI IVX 20 User Manual

Digital Feature Phone operation

Personal Greeting keys

You can program a Programmable Feature Key as a personal greeting key for any one of the three
personal greetings. Once created, this shortcut can then be used to activate the associated
personal greeting (the key's LED will glow green and the greeting played as confirmation).
Note: If you wish to re-record this greeting, press RECORD while the confirmation is playing and
follow the prompts.

Leaving messages

If you call another station that is DND, busy or does not answer — or if you call a special mailbox
(such as a guest mailbox) — you will be transferred to the mailbox. You can skip the mailbox's
personal greeting by pressing 1; this takes you directly to the record tone.
Directly in another user's mailbox
The procedure for going directly to another user's mailbox without ringing his/her extension
depends upon whether you have that user's extension set as one of your station keys:
•
If you do, press VOICEMAIL and then the person's station key.
•
If you don't, press VOICEMAIL a a nd TRANSFER and then dial the extension number.
Either will connect you directly to that user's personal greeting.
In several users' mailboxes using a Quick Group
You can leave a direct message in several users' mailboxes at the same time by pressing
VOICEMAIL and the desired station keys — thus creating a Quick Group. You can also move
messages or recordings to a Quick Group in the same manner.
Note: You can use only station keys to select the additional mailboxes for Quick Groups.
Note: If you have a department programmed as a station key, pressing VOICEMAIL and then the
department's station key will leave a message for all members of the department.
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IVX 20