Conference Calling; Call Forwarding - ESI IVX 20 User Manual

IVX 20

Conference calling

To create a conference call:
Establish the first call.
1.
Press CONF. This places the call on hold.
2.
Place a second call as you normally would.
3.
Once connected to the second call, press CONF again to connect the three of you together.
4.
Repeat these steps to add additional parties to the conference.
5.
If the newest added-on party does not answer, press his/her station key again or press FLASH to
return to the original conferees. If you place any incoming caller on park (see "Park/hold
operation," page A.9) or hold, you can add that caller, too, to the conference by pressing CONF,
retrieving the call from park or hold and pressing CONF again.
Any member of the conference can drop out by simply hanging up. However, when the station that
created the conference hangs up, all parties in the conference are disconnected. An individual
station (or line) connected to the conference can be dropped from the conference by pressing its
station (or line) key (lit green).
Note: A total of eight parties can be in conferences within the system at any one time.
No more than four parties can be in a single conference.

Call forwarding

Calls to your station when it is busy or does not answer will forward to your mailbox. However, you
can temporarily call-forward all of your calls to another station or another user's mailbox:
Lift the handset.
1.
Dial 5 6 5.
2.
Dial the extension number (or VOICEMAIL and then the mailbox number) to which the system
3.
should forward all calls.
Note: If the forwarded-to station is busy or does not answer a forwarded call, the call will be
returned to your mailbox.
To turn off call forward, dial 5 6 5 without selecting a destination and hang up.
If you frequently call-forward your phone, you can program a programmable feature key as a call
forwarding key to automatically turn forwarding on and off. If you always forward to the same
extension, you can program a key with both 5 6 5 and the extension number. (For more
information, see "Programmable feature keys," page A.26.) The call forwarding key will be solid
green to indicate that it is active.
Digital Feature Phone operation
A.7