Appendix; Troubleshooting; General Malfunctions - Bosch VJT-X20XF-E Installation And Operating Manual

106 en | Appendix
8

Appendix

8.1

Troubleshooting

If you are unable to resolve a malfunction, please contact your supplier or systems integrator,
or go directly to Bosch Security Systems Customer Service.
You can view a range of information about your unit version on the System Overview page.
Make a note of this information before contacting Customer Service. You can download an
internal maintenance log from the unit on the Maintenance page if you wish to send it to
Customer Service by e-mail.
Further topics:
–
–
The following tables are intended to help you identify the causes of malfunctions and correct
them where possible.
8.2

General malfunctions

Malfunction
No connection between
the unit and terminal
program.
No image transmission to
remote station.
DOC | V5.51 | 2012.03
Section 5.49 Advanced Mode: System Overview, page 90
Section Maintenance log, page 88
Possible causes
Incorrect cable connections.
The computer's serial interface
is not connected.
Interface parameters do not
match.
Camera error.
Faulty cable connections.
Incorrect encoder stream
property set for connection to
hardware decoder.
Installation and Operating Manual
VideoJet XF E
Recommended solution
Check all cables, plugs,
contacts, terminals and
connections.
Check the other serial interface.
If necessary select a different
interface and make sure that the
computer's interface parameters
match those of the unit. Try the
following standard parameters:
19,200 baud, 8 data bits, no
parity, 1 stop bit. Next,
disconnect the unit from the
power supply and reconnect it
again after a few seconds.
Connect local monitor to the
camera and check the camera
function.
Check all cables, plugs, contacts
and connections.
Select the H.264 BP+ bit-rate-
limited option on the Encoder
Streams configuration page.
Bosch Sicherheitssysteme GmbH