Panasonic KX-TAW848 Features Manual page 27

[Programming Example: ICD Group]
A
Group Floating Group
*1 *2
No. Extn. No. Name
1 601 Sales
2 602 Engineering
3
→ ICD Group Floating Extension Number [622]
*1
→ ICD Group Name [623]
*2
→ ICD Group Distribution Method [624]
*3
→ Maximum Number of Agents [632]
*4
→ Queuing Call Capacity [628]
*5
→ Queuing Hurry-up Level [629]
*6
→ Overflow Time [626]
*7
→ Destination for Overflow Time Expiration [625]/Destination When All Busy [627]
*8
The tenant number programmed here is used to determine:
*9
a)
The audio source for Music on Hold
b)
The Time Table used by each ICD group. (Selecting tenant 3 means the group will use Time Table
3, for example.)
Items A through F in the programming example above are described in the following diagram.
B C
Max. No. of Queuing
Distribution
Busy Extensions
*3
Method
*4
(No. of Agents) Capacity
3
Ring
Max.
UCD
1.2 Receiving Group Features
D E F
Overflow Destination
Hurry-up Overflow
Call
*6 *7
Level Time
*5
Day
5
3 60 100
11
8 90 200
*8
Tenant
*9
No.
Lunch Break Night
103 100 100 1
203 200 200 5
Feature Guide 27