HP StorageWorks 1/8 User's And Service Manual page 150

Event code Description
52 All slots full; no movement possible
53 Wellness test: invalid test setup
55 Invalid license key
56 No decryption key available on token
57 Key server token PIN required
58 Parity error
59 Error log overflow
Unable to downgrade firmware while
5A
encryption enabled.
Invalid cartridge. LTO3 media is not
5B
supported with encryption enabled.
IPv6 will not be supported after downgrading
5C
firmware.
Wrong drive firmware — invalid drive
5D
firmware type.
5F No firmware downgrade possible.
60 Cleaning tape installed.
150 Troubleshooting
Details and Solution
Remove a cartridge from the device to make
a slot available for the move operation.
Load tapes in the four top-level corner slots.
See The wellness test" on page 128.
• Verify that the correct license key was
entered.
• Verify that the Caps Lock key is not de-
pressed. The key is case sensitive.
Ensure that the key server token containing
the key used to encrypt the tape is installed
in the USB port.
Use the RMI to enter the PIN for the key server
token that is installed in the USB port.
NOTE:
The PIN is required every time a token is
installed in the USB port and every time
the Autoloader is powered on.
• Retry the operation.
• If the problem continues, contact HP cus-
tomer support.
Disable encryption before downgrading
firmware.
• Verify that the tape cartridge is supported.
• Update the tape drive firmware to the
latest version to use LTO3 media.
Change the network settings to IPv4 before
downgrading firmware.
Drive firmware is specific to the drive model
and interface. Select the drive firmware
specific to this drive. If the firmware file could
have been renamed, obtain a new copy of
the firmware file
The device firmware may not be downgraded
in cases that would compromise encrypted
data, critical component support, or license
terms. Check the configuration settings. If the
device has been using the Encryption Kit, you
may need to disable encryption before
downgrading firmware.
Complete the cleaning process and retry the
operation.