Downloading A Support Ticket (Support > Download Support Ticket); Forcing The Drive To Eject A Tape (Support > Force Drive To Eject Tape) - HP StorageWorks 1/8 User's And Service Manual

1. From the Home screen, press Previous or Next until the screen displays Support. Press Enter to
select.
2. Press Previous or Next until the screen displays Autoloader Error Log to see error messages or
Autoloader Warning Log to see warnings. Press Enter to select.
3. Enter the administrator password, if prompted.
4. Press Enter to see the message description. Press Cancel to return to the message code.
5. Press Next to see the next message.
Downloading a support ticket (Support > Download Support Ticket)
A support ticket contains information that can help a system administrator or support engineer diagnose
device problems. Use this option to download a support ticket to a USB flash drive. Downloading the
support ticket to a USB flash drive lets you view the ticket on a computer that is not connected to the
device. You can view the support ticket with the Library & Tape Tools.
To download a support ticket:
1. Insert a USB flash drive into the USB port on the back panel.
2. From the Home screen, press Previous or Next until the screen displays Support. Press Enter to
select.
3. Press Previous or Next until the screen displays Download Support Ticket. Press Enter to select.
Forcing the drive to eject a tape (Support > Force Drive To Eject Tape)
Use this option to make the tape drive eject the tape and place it into an open slot. Before issuing
this command, attempt to eject the tape with the move command (See
(Operations > Move
To force the tape to eject:
1. From the Home screen, press Previous or Next until the screen displays Support. Press Enter to
select.
2. Press Previous or Next until the screen displays Force Drive To Eject Tape. Press Enter to select.
3. Press Previous or Next until the screen displays Drive. The second line on the display shows the
bar code number of the tape, Full, or Empty. Press Enter to select the desired drive to eject the
tape.
4. If the tape is successfully ejected from the drive, the screen displays the slot location where the
tape was moved to.
NOTE:
If the drive has difficulty ejecting the tape, suspect bad or damaged media.
Tape)" on page 98).
HP StorageWorks 1/8 G2 Tape Autoloader User and service guide
Moving tapes in the Autoloader
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