HP StorageWorks 1/8 G2 Tape Autoloader
User and service guide
This guide provides information on installing, configuring, upgrading, and troubleshooting the Tape Autoloader.
This guide is intended for system administrators and other users who need physical and functional knowledge
of the Tape Autoloader.
Part Number: AK377-96012
Fifth edition: September 2010

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    HP StorageWorks 1/8 G2 Tape Autoloader User and service guide This guide provides information on installing, configuring, upgrading, and troubleshooting the Tape Autoloader. This guide is intended for system administrators and other users who need physical and functional knowledge of the Tape Autoloader.

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    Hewlett-Packard. The information is provided as is” without warranty of any kind and is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    Contents 1 Features and overview ..............15 Autoloader options ........................17 HP StorageWorks 1/8 G2 & MSL Encryption Kit ..............17 Command View TL TapeAssure .................... 17 Interface specifications and requirements for parallel SCSI drives ............. 18 Parallel SCSI host bus adapters (HBAs) .................. 18 Multiple LUN support ......................

  • Page 4: Table Of Contents

    Updating the current media inventory ................75 Releasing and replacing the magazines ................75 Support ..........................76 Performing general diagnostics ..................76 HP Service - Service restricted ..................77 Determining and updating firmware ................77 Rebooting the device ....................78 Viewing logs ....................... 78 Cleaning the tape drive ....................

  • Page 5: Table Of Contents

    Backup server ........................124 Backup type ........................124 File-by-file with a full-featured backup application ............124 File-by-file with a native application ................125 Disk image, flash, or sequential ................... 125 HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 6: Table Of Contents

    Warning events ........................148 Configuration change events ....................153 Information events ........................154 Using HP Library & Tape Tools to diagnose problems ..............155 6 Upgrading and servicing the Tape Autoloader ........157 Possible tools needed ......................158 Removing and replacing a tape drive ..................158 Removing and replacing a magazine ..................

  • Page 7: Table Of Contents

    Dutch battery notice ......................188 French battery notice ......................189 German battery notice ...................... 189 Italian battery notice ......................190 Japanese battery notice ....................190 Spanish battery notice ...................... 191 Power cords ........................... 191 HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

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    C Electrostatic discharge ..............193 Preventing electrostatic damage ....................193 Grounding methods ........................ 193 Glossary ..................195 Index ....................199...

  • Page 9: Table Of Contents

    Identity: Drive page (parallel SCSI) ................55 Identity: Drive page (SAS) ..................55 Identity: Network page .................... 56 Status: Autoloader page ..................57 Status: Drive page (parallel SCSI) ................58 Status: Drive page (FC) .................... 59 HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 10: Table Of Contents

    Operations: Move Media page ................75 Operations: Inventory page ..................75 Operations: Magazines page .................. 76 Support: General Diagnostic page ................76 Support: HP Service page ..................77 Support: Firmware page ..................78 Support: Reboot page ..................... 78 Support: Autoloader Logs page ................79 Support: Clean Drive page ..................

  • Page 11: Table Of Contents

    Removing the base chassis from the rack ..............165 Shipping lock location ................... 166 Securing the Autoloader to the rack ................. 167 Sliding the Autoloader into the cover ............... 167 HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 12: Table Of Contents

    Tables Model and interface type ..................15 Ultrium 448 1/8 G2 Tape Autoloader specifications ........... 15 Ultrium 920 1/8 G2 Tape Autoloader specifications ........... 16 Ultrium 1760 1/8 G2 Tape Autoloader specifications ..........16 Ultrium 3000 1/8 G2 Tape Autoloader specifications ..........16 Parallel SCSI interface types ..................

  • Page 13: Table Of Contents

    Configuration change events .................. 153 Informational events ....................154 Document conventions ................... 169 Customer self repair parts ..................171 1/8 G2 Tape Autoloader physical specifications: all models ........173 Environmental specifications ................... 173 HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 15: Features And Overview, Model And Interface Type, Ultrium 448 1/8 G2 Tape Autoloader Specifications

    The Autoloader can support Ultrium half-height tape drives. To see the tape drives currently available for the 1/8 G2 Tape Autoloader, see the MSL QuickSpecs at http://www.hp.com/go/tape. For a list of all supported configurations, go to http://www.hp.com/go/ebs.

  • Page 16: Ultrium 920 1/8 G2 Tape Autoloader Specifications, Ultrium 1760 1/8 G2 Tape Autoloader Specifications

    Maximum data transfer rate Native: 60 MB/s (215 GB/hr) Compressed (2:1): 120 MB/s (430 GB/hr) HP LTO3 Ultrium 800 GB RW Data Cartridge , yellow, part number C7973A Data cartridges HP LTO3 Ultrium 800 GB WORM Data Cartridge , two-tone (yellow and...

  • Page 17: Autoloader Options, Hp Storageworks 1/8 G2 & Msl Encryption Kit, Command View Tl Tapeassure

    HP StorageWorks Command View TL software provides a browser-based GUI for remote management and monitoring of most HP libraries through a LAN. With Command View TL, you can view and analyze the performance and health of the LTO-4 and LTO-5 tape drives and media in multiple HP MSL2024, MSL4048, MSL8048, and MSL8096 Tape Libraries and 1/8 G2 Tape Autoloaders at the same time.

  • Page 18: Interface Specifications And Requirements For Parallel Scsi Drives, Parallel Scsi Host Bus Adapters (hbas)

    SCSI ID for each tape drive, with dual LUNs on the master drive's SCSI ID to control the tape drive (LUN 0) and Autoloader robotic (LUN 1). HP recommends that each Ultrium tape drive be put on its own bus when possible.

  • Page 19: Interface Specifications And Requirements For Fibre Channel Drives, Interface Specifications And Requirements For Sas Drives

    4 Gb tape drive. Configure zoning so only the backup servers may access the Autoloader. Interface specifications and requirements for SAS drives The server must have an HP or third party SAS host bus adapter with an external connector. Table 8 SAS drive interface speeds LTO generation...

  • Page 20: Lto-4 And Later Generation Tape Drives And Encryption, Backward Read Compatibility

    256-bit version of the industry-standard AES encrypting algorithm to protect your data. To make use of this feature you need: • The HP StorageWorks 1/8 G2 & MSL Encryption Kit or a backup application that supports hardware encryption. •...

  • Page 21: Using The Encryption Kit, Using Application-managed Encryption

    Hardware encryption is turned off by default and is switched on by settings in your backup application, where you also generate and supply the encryption key. Your backup application must support hardware encryption for this feature to work. See http://www.hp.com/go/ebs for an up-to-date list of other suitable backup software.

  • Page 22: Front Panel Overview

    If you are unable to supply the key when requested to do so, neither you nor HP Support will be able to access the encrypted data. This guarantees the security of your data, but also means that you must be careful in the management of the encryption key used to generate the tape.

  • Page 23: Back Panel Overview, Operator Control Panel Leds, Back Panel Overview With Parallel Scsi Tape Drive

    6. Serial port (Factory use only) 7. USB port 8. Shipping lock storage location 10. Pull-out tab containing the serial number and other 9. 68–pin parallel SCSI connector product information. 11. Tape drive LED HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 24: Tape Drive Led, Back Panel Overview With Sas Tape Drive

    Figure 4 Back panel overview with SAS tape drive 1. Power connector 2. Fan vent 3. Tape drive 4. Magazine release hole 5. Ethernet port 6. Serial port (Factory use only) 7. USB port 8. Shipping lock storage location 10. Pull-out tab containing the serial number and other 9.

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    Figure 6 Tape drive LED 1. Tape drive LED HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

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    Features and overview...

  • Page 27: Installing The Tape Autoloader, Preparing The Host

    For parallel SCSI Autoloaders, install a parallel SCSI host bus adapter (HBA) that supports multiple LUNs. Refer to the manuals for the host computer and the HBA for installation information. See Parallel SCSI host bus adapters (HBAs)” on page 18 for HBA requirements. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 28: Planning The Parallel Scsi Configuration, About Parallel Scsi Busses, Optimizing Throughput

    The HBA and operating system must support multiple LUNs, also called LUN scanning, for the application software to operate the Autoloader. HP Smart Array controllers, most third-party RAID controllers, and many on-board SCSI controllers do not support multiple LUNs.

  • Page 29: Scsi Addresses, Planning The Sas Configuration, About Sas, Sas Cables And Connectors

    The HBA also has a SCSI address, which is typically 7. NOTE: Use the HP Library & Tape Tools to check your server's parallel SCSI configuration. The HP Library & Tape Tools utility is available without cost at http://www.hp.com/support/TapeTools. Planning the SAS configuration The key steps in planning the SAS configuration are obtaining a suitable HBA and cable.

  • Page 30: World Wide Identifiers, Planning The Fibre Channel Configuration, Direct Connection, Example Sas Fanout Cable

    SAS signal rates require clean connections and a minimum number of connections between the HBA and the device. Do not use adapters or converters between the HBA and the device. HP recommends a maximum SAS cable length of six meters.

  • Page 31: San Connection, Choosing A Location, Location Criteria

    Check the EBS matrix at http://www.hp.com/go/ebs to verify that your HBA is supported on your server and qualified for the Autoloader. A server that uses Fibre Channel disks needs at least two FC ports. Using the same port for disk and tape access will cause performance degradation.

  • Page 32: Unpacking The Shipping Container, Identifying Product Components

    Criteria Definition The device should be placed in an area with minimal sources of particulate contamination. Avoid areas near frequently used doors and walkways, stacks of Air quality supplies that collect dust, printers, and smoke-filled rooms. Excessive dust and debris can damage tapes and tape drives. Humidity 20-80 percent relative humidity non-condensing Back: Minimum of 15.4 cm (6 inches)

  • Page 33: Attaching The Feet, Product Components

    If you must place items on top of the Autoloader, install it in the optional tabletop conversion cover, which can support up to 15 kg (33 lb). You need the six support feet from the accessory package for this procedure. To attach the feet: HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 34: Removing The Shipping Lock, Attaching The Feet To The Bottom Of The Autoloader

    Verify that there are no tape cartridges in the Autoloader. IMPORTANT: The Autoloader may be damaged if it is turned over with tape cartridges in the magazines or robot. If the Autoloader has been used before, use the manual magazine release to remove the cartridges from the magazines (see Using the manual release”...

  • Page 35: Mounting The Device In A Rack, Shipping Lock Location, Shipping Lock Storage Location

    3) obtain adequate assistance to lift and stabilize the Autoloader during installation or removal. The device easily installs into the HP Rack System/E, or the HP Rack 5000 or HP Rack 10000 series. You need a #2 and a #3 Phillips screwdriver for this procedure.

  • Page 36: Rack Kit, Installing The Rails Into The Rack

    Two bags of eight M6 screws. Select the bag of screws appropriate for your type of rack. • The HP Rack System/E rack has 7.1 mm round holes in the rack column. The packet for this rack type is labeled HP Rack System/E. •...

  • Page 37: Installing The Tabletop Conversion Kit, Changing The Scsi Address (parallel Scsi Drives Only)

    If you have multiple parallel SCSI devices on the SCSI bus and another device is already using SCSI ID 4, you must change the SCSI ID of the Autoloader. To change the SCSI ID: HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 38: Connecting The Parallel Scsi Cable (parallel Scsi Devices Only)

    For optimal performance, a parallel SCSI tape drive should be the only device on the bus. To connect the parallel SCSI cable to the device: HP recommends that the host server be powered off before attaching new devices. Attach one end of the parallel SCSI cable (included in the accessory package) to one of the...

  • Page 39: Connecting The Fibre Channel Cables (fibre Channel Devices Only)

    SAS signal rates require clean connections between the HBA and tape drive. Do not use adapters or converters between the HBA and the tape drive. For reliable operation, use a maximum SAS cable length of six meters. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 40: Powering On The Device, Configuring The Device, Attaching The Power Cord

    Powering on the device WARNING! This product can only be used with an HP-approved power cord for your specific geographic region. Use of a non-HP-approved power cord may result in: 1) not meeting individual country specific safety requirements; 2) insufficient conductor ampacity that could result in overheating with potential personal injury and/or property damage;...

  • Page 41: Verifying The Connection, Labeling And Loading The Tape Cartridges

    This utility verifies that the unit is connected and communicating with the host server. It also verifies that the device is functioning and provides diagnostic information. Run the HP Library & Tape Tools Installation Check from the programs menu to verify your connections.

  • Page 42: Verifying The Installation, Configuring Additional Features

    Upgrading firmware (Support > Autoloader FW Upgrade, Support > Drive Upgrade)” on page 103. • Using HP Library and Tape Tools (L&TT), which can be downloaded free of charge from http:// www.hp.com/support/TapeTools. After configuring the Autoloader, you can save the configuration settings to a USB flash drive from the OCP or to a file from the RMI Configuration: Save/Restore screen.

  • Page 43: Tape Cartridges And Magazines, Tape Cartridges, Ultrium 448 Tape Drive, Ultrium 920 Tape Drive

    Cartridge type Part number HP LTO3 Ultrium 800 GB RW Data Cartridge, yellow C7973A HP LTO3 Ultrium 800 GB WORM Data Cartridge, two-tone (yellow and white) C7973W HP Ultrium universal cleaning cartridge, (50 cleans), orange C7978A Table 13 Ultrium 1760 tape drive...

  • Page 44: Using And Maintaining Tape Cartridges

    Cartridge type Part number HP Ultrium universal cleaning cartridge, (50 cleans), orange C7978A NOTE: The LTO-3 and later tape drives support both rewriteable and WORM data cartridges. Write-Once, Read-Many (WORM) data cartridges provide an enhanced level of data security against accidental or malicious alteration of data on the tape cartridge.

  • Page 45: Labeling Tape Cartridges

    IMPORTANT: Misusing and misunderstanding bar code technology can result in backup and restore failures. To ensure that your bar code labels meet HP's quality standards, always purchase them from an approved supplier and never print bar code labels yourself. To order bar code labels from an HP-authorized reseller: •...

  • Page 46: Write-protecting Tape Cartridges, Apply The Label Within The Recessed Area, Write-protecting The Data Cartridge

    Figure 18 Apply the label within the recessed area IMPORTANT: The bar code label should only be applied as shown, with the alphanumeric portion facing the hub side of the tape cartridge. Never apply multiple labels onto a cartridge because extra labels can cause the cartridge to jam in a tape drive.

  • Page 47: Read And Write Compatibility, Magazines

    The drive may not identify the media and return a load error before the application software times out waiting for the load. HP strongly recommends keeping your tape drives updated to the most recent firmware.

  • Page 48: Left Magazine—slot Numbering With Mailslot Enabled, Right Magazine—slot Numbering With Mailslot Enabled

    IMPORTANT: To manually release a magazine, see Releasing the magazines manually” on page 127. However, this manual process should only be used if the magazine cannot be released using the operator control panel or the remote management interface. The slot numbering scheme is shown in Figure 20 for the left magazine, and Figure 21...

  • Page 49: Operating The Tape Autoloader, Remote Management Interface (rmi), Overview

    53 • Viewing static drive information” on page 54 • Viewing network information” on page 56 • Status” on page 57 • Viewing dynamic device information” on page 57 HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 50: Login

    • Viewing dynamic drive information” on page 58 • Viewing the tape cartridge inventory ” on page 60 • Configuration” on page 61 • Changing the system configuration” on page 61 • Changing the drive configuration” on page 64 • Changing the network configuration”...

  • Page 51: Status Pane, Rmi Login

    HP to generate a temporary password that will grant administrator access. • Service —access to this level is by HP Service personnel only. The service password is set at the factory. The same service password is used for the RMI and OCP.

  • Page 52: Getting Help, System Status Pane, Help Button

    RMI. The Autoloader Time is updated when the system status is refreshed. The time of the most recent refresh is the Updated time at the top of the pane. If you call HP Service to request a tem- porary administrator password, refresh the system status with your browser reload button and then give the service engineer this Autoloader Time.

  • Page 53: Identity, Viewing Static Device Information, Identity: Autoloader

    If Loop is not listed, the Autoloader will stop automatically loading and unloading tapes after the tape from the last full slot is un- loaded. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 54: Viewing Static Drive Information, Identity: Drive Page (fibre Channel)

    CAUTION: Since loop mode will endlessly cycle through the tapes, it is possible to overwrite old data. Make sure that there are enough tapes in the Autoloader or that the tapes are regularly rotated in and out to ensure that data you want to save is not overwritten. •...

  • Page 55: Identity: Drive Page (parallel Scsi), Identity: Drive Page (sas)

    Physical Drive Slot Number — the physical location of the drive. Will always be 1. • SCSI Element Address — element address. The SCSI Element Address is set at the factory and can only be configured by a host application. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 56: Viewing Network Information, Identity: Network

    • Autoloader LUN Hosted by Drive — Yes, if this drive is hosting the Autoloader at LUN 1. Will al- ways be Yes for the 1/8 G2 Tape Autoloader. • Data Compression — Yes, if the host has hardware compression turned on for the drive. •...

  • Page 57: Status, Viewing Dynamic Device Information, Status: Autoloader

    The device is fully operational and no user interaction is required. User attention is necessary, but the device can still perform most operations. User intervention is required and the device is not capable of performing some operations. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 58: Viewing Dynamic Drive Information, Status: Drive Page (parallel Scsi)

    • Cartridge in Transport — the slot number where the tape currently in the robot originated. None if there is not a tape in the robotic. • Odometer — the total number of moves the device has performed since its manufacture. •...

  • Page 59: Status: Drive Page (fc)

    The device is functional, but might have an issue that should be addressed. The drive is in a failed state. • Cartridge in Drive — information about the cartridge, if any, currently in the drive. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 60: Viewing The Tape Cartridge Inventory, Status: Inventory

    • Drive Error Code — the current drive error code if the drive is in a failed state. See Drive error codes” on page 147 for a list of drive error codes. • Internal Drive Temperature — internal temperature reported by the drive. The normal temperature range is provided for reference and varies depending on the type of tape drive.

  • Page 61: Configuration, Changing The System Configuration, Status: Inventory: Media Details Pane

    In some cases a pop-up screen asks you to confirm the change. Many changes also require the device to reboot. You may need to click Refresh to see the changes. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 62: Configuration: System

    Figure 36 Configuration: System page • Mailslot Configuration Enabled — configures the first slot as a mailslot or storage slot. Enabling the mailslot will reduce the total number of storage slots. The default is disabled. CAUTION: Since the mailslot is located where the lowest numbered storage slot would be, enabling and disabling the mailslot will re-number all of the other storage slots.

  • Page 63

    47. When Ignore Barcode Media ID is enabled, the device will move any tape to any tape drive. If the cartridge is incompatible with the tape drive, a message will be displayed. HP strongly recommends that all tape cartridges have barcodes with the correct Media •...

  • Page 64: Changing The Drive Configuration, Configuration: Drive Page (parallel Scsi)

    • When Loop mode is on, the original first cartridge in the sequence is reloaded after the device has cycled through all available cartridges. If Loop mode is off and the last cartridge has been unloaded, the device stops loading cartridges until you load another manually. CAUTION: Use caution when choosing Loop mode because it makes it possible to overwrite data on previously written cartridges.

  • Page 65: Changing The Network Configuration, Configuration: Drive Page (fibre Channel), Configuration: Drive Page (sas)

    Changing the network configuration Use the Configuration: Network page to modify the current network configuration. When you request a change, a pop-up box will ask you to confirm the changes. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 66: Configuration: Network

    Figure 40 Configuration: Network page You may change the: • Protocol version — selects the Internet Protocols that will be enabled. Select IPv4 only, IPv6 only, or both IPv4 and IPv6 protocols. The default is the IPv4 protocol only. • Host Name —...

  • Page 67: Configuration: Network Management, Network Management Configuration

    Command View TL TapeAssure provides comprehensive summaries and detailed information about the properties, performance, utilization, and health of all tape drives and media for all monitored HP libraries. This data can be exported on demand or at scheduled times to a comma-separated values (.csv) file for analysis with spreadsheet programs or custom scripts.

  • Page 68

    Figure 41 Configuration: Network Management page You may change the: • SNMP Enabled — When checked, the device can be managed by computers listed in the SNMP Target IP Addresses field. • SNMP Target IP Addresses — the IP addresses for up to three computers running IPv4 SNMP management software and up to three computers running IPv6 SNMP management software.

  • Page 69: Changing The Administrator Password

    To detect the Tape Autoloader using a remote management application, such as HP SIM, you must first add the IP address for the management system as an SNMP target using the network configuration. SNMP queries are only accepted from configured targets.

  • Page 70: Setting The Date And Time, Configuration: Password

    NOTE: You must set the administrator password with the OCP before you can access administrator functionality in the RMI. See Changing the administrator password (Configuration > Change Admin Password)” on page 90. Figure 42 Configuration: Password page You may change the: •...

  • Page 71: Setting Error Log Mode, Configuration: Date/time

    You must manually enable this setting when daylight saving time starts in your area and disable it when daylight saving time ends. Setting error log mode Configuration: Log page can only be accessed by HP Service personnel. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 72: Setting Event Notification Parameters, Saving And Restoring The Device Configuration And Restoring Factory Defaults

    Figure 44 Configuration: Log page Setting event notification parameters Configuration: Alerts page lets you configure e-mail notification of device events. Figure 45 Configuration: Alerts page You may change the: • Notification Level — the types of events for which the device should send e-mail •...

  • Page 73: Configuration: Save/restore

    Active slots: maximum possible • Autoloader mode: Automatic • Loop: No • Event log levels and filter: continuous trace and all levels and filters active (for HP Service use only) • Barcode reader label length: 8 • Barcode reader alignment: Left •...

  • Page 74: Operations, Moving Media

    The following settings are not reset: • Administrator password • Network settings (network is always enabled and the network addresses are retained) • Date and time To save the device configuration to a file, click Save and follow the instructions on the RMI to specify a file location.

  • Page 75: Updating The Current Media Inventory, Releasing And Replacing The Magazines, Operations: Move Media, Operations: Inventory

    Unlocked on the OCP screen. If you do not remove the magazine within a few seconds, the device will lock it. When you replace the magazine, the device will inventory the magazine's tape cartridges. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 76: Support, Performing General Diagnostics, Operations: Magazines, Support: General Diagnostic

    Figure 49 Operations: Magazines page NOTE: To manually release a magazine, see Releasing the magazines manually” on page 127. However, this manual process should only be used if the magazine cannot be released using the OCP or RMI. Support CAUTION: Some RMI operations take the device offline.

  • Page 77: Hp Service - Service Restricted, Determining And Updating Firmware, Support: Hp Service

    The firmware files must be in the HP L&TT format with the .frm file extension. You can find firmware files on the HP Support website: http://www.hp.com/support. After the firmware is updated, the device or tape drive with updated firmware is reset.

  • Page 78: Rebooting The Device, Viewing Logs, Support: Firmware, Support: Reboot

    Figure 52 Support: Firmware page Rebooting the device Use the Support: Reboot page to do a soft reset of the device, which will run the Power On Self Test (POST) and scan for a new inventory. The RMI web page will refresh itself after a short time delay. This time should be sufficient to reload the page.

  • Page 79: Cleaning The Tape Drive, Downloading A Support Ticket, Support: Autoloader Logs, Support: Clean Drive

    Support: Support ticket page to download a support ticket for the Autoloader or tape drive. The support ticket can help a service engineer or system administrator diagnose a device problem. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 80: Support: Support Ticket

    NOTE: LTO 2 and 3 tape drives must be empty to download support tickets. LTO 4 tape drives with firmware newer than B34W (parallel SCSI) or U24W (SAS) will automatically generate a support ticket during an unload and that ticket may be downloaded at any time. LTO 4 tape drives with older firmware must be empty to download a support ticket.

  • Page 81: Operator Control Panel (ocp)

    Upgrading firmware (Support > Autoloader FW Upgrade, Support > Drive FW Up- grade)” on page 103 • Forcing the drive to eject a tape (Support > Force Drive To Eject Tape)” on page 105 HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 82: Led Indicators, Autoloader Home Screen, Home Screen

    • Viewing logs (Support > Autoloader Error Log)” on page 104 • Downloading a support ticket (Support > Download Support Ticket)” on page 105 LED indicators The operator panel includes four LEDs that provide a summary of the device status as detailed in Figure Figure 57 LEDs Green...

  • Page 83: Operator Control Panel Buttons, Drive Status

    Performing a firmware upgrade operation Decrypting Encrypting Operator control panel buttons The four operator control panel buttons, described in Figure 59, let you traverse the OCP menu structure and enter information. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 84: Understanding The Menu Structure, Operator Control Panel Buttons

    Figure 59 Operator control panel buttons Cancels the current menu option, returns to the previous menu level, or returns to the Home Cancel screen. Enter Enters the menu or selects the option displayed on the LCD screen. Previous Selects the previous item or value in the currently displayed menu. Next Selects the next item or value in the currently displayed menu.

  • Page 85: Entering The Administrator Password, Autoloader Menu Tree

    Figure 60 Autoloader menu tree The administrator password accesses all of the available functionality, except for the HP Service Area. A user without the administrator password has access to the Unlock Mailslot and Status/Information menus. Entering the administrator password TIP: By default, the administrator password is unset;...

  • Page 86: Unlocking The Mailslot (unlock Mailslot), Status/information, Removing A Tape From The Mailslot

    Press Enter. The number you selected is replaced with an asterisk (*), and the cursor proceeds to the next text box. Repeat steps 1 and 2 until you have entered all eight numbers. After the last number has been entered, the screen continues to the restricted area. NOTE: If you forget the administrator password, you cannot enter a new password.

  • Page 87: Display Indication Definitions

    Slot has a cleaning tape Media needs attention, often as a result of a damaged or incompatible cartridge NOTE: If the mailslot is enabled, the storage slot count is reduced. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 88: Autoloader Information (status/information > Autoloader Information), Drive Information (status/information > Drive Information)

    To view more details about the contents of each slot, press Enter when the screen displays either Left Magazine or Right Magazine. To view the tape inventory: From the Home screen, press Previous or Next until the screen displays Status/Information. Press Enter to select.

  • Page 89: Component Status (status/information > Component Status), Network Information (status/information > Network Information), Configuration

    For IPv4 Network or IPv6 Network, press Enter and then use Previous or Next to access the network addresses and configuration. Configuration The Configuration menu provides access to the following configuration functions: • Changing the administrator password (Configuration > Change Admin Password)” on page 90 HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 90: Changing The Administrator Password (configuration > Change Admin Password)

    • Setting the number of reserved slots (Configuration > Set Reserved Slot Count)” on page 90 • Configuring the mailslot (Configuration > Configure Mailslot)” on page 91 • Bar code reporting format (Configuration > Barcode Format Reporting)” on page 91 •...

  • Page 91: Configuring The Mailslot (configuration > Configure Mailslot)

    Press Previous or Next until the desired number of characters is listed. Press Enter to select. The screen displays either Alignment Left or Alignment Right. Use Previous or Next to toggle between the two choices. Press Enter to select the correct alignment. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 92: Changing The Scsi Address — Parallel Scsi Devices (configuration > Change Drive)

    Changing the SCSI address — parallel SCSI devices (Configuration > Change Drive) CAUTION: If you change the SCSI ID, you might need to cycle power on the host server and reconfigure your backup software before you can use the device. This option changes the SCSI address of the tape drive.

  • Page 93: Setting The Date And Time (configuration > Autoloader Date/time)

    The screen displays Set Yr/Month/Day 2006 / 07 / 21 with a flashing number. Press Previous or Next to change the value of the flashing number. Press Enter to accept the value of the flashing number and move to the next number. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 94: Configuring Network Settings (configuration > Configure Network Settings)

    Repeat Step 5 until all numbers in the date are correct. Press Enter. The screen displays (example) Set Hour / Mins 16 : 52 with the first number flashing. Press Previous or Next until the flashing number reads correctly. Press Enter to move to the next number. Repeat this step until all numbers in the time are correct.

  • Page 95: Configuring Automatic Cleaning (configuration > Configure Auto Cleaning), Restoring Factory Defaults (configuration > Restore Defaults)

    Active slots: maximum possible • Autoloader mode: Automatic • Loop: No • Event log levels and filter: continuous trace and all levels and filters active (for HP Service use only) • Barcode reader label length: 8 • Barcode reader alignment: Left •...

  • Page 96

    The following settings are not reset: • Administrator password • Network settings (network is always enabled) • Date and time To restore the factory defaults: From the Home screen, press Previous or Next until the screen displays Configuration. Press Enter to select.

  • Page 97: Cleaning The Tape Drive (operations> Clean Drive), Operations

    When the Clean LED is on, the tape drive needs to be cleaned. Cleaning times can range from a few seconds to a few minutes during which time the Ready LED blinks. Use only the designated cleaning cartridge for your tape drive model. All cartridges are available at http://www.hp.com/go/ storagemedia.

  • Page 98: Moving Tapes In The Autoloader (operations > Move Tape)

    IMPORTANT: If the cleaning cartridge is not a valid cleaning cartridge, the LCD screen displays Invalid Tape and the cartridge is returned to its original location. IMPORTANT: If the Clean LED or the Attention LED (on load or unload) lights when inserting the same cartridge after you have cleaned the drive, there may be a problem with that cartridge.

  • Page 99: Updating Tape Cartridge Inventory (operations > Perform Inventory)

    While the inventory is in progress, the screen displays Inventory in Progress... The Autoloader now checks the drive and each slot for the presence of a tape to update the inventory information. The Ready LED blinks during this operation. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 100: Rebooting The Autoloader (operations> Reboot Autoloader), Enabling Password Locks (operations > Enable Autoldr Password Locks)

    NOTE: This command is only needed if the inventory in the device is different than the inventory displayed on the front panel, which would not happen under normal conditions. Rebooting the Autoloader (Operations> Reboot Autoloader) This option reboots the device and forces a new cartridge inventory, clearing any current error condition.

  • Page 101: Powering A Drive On Or Off (support > Power On/off Drive)

    Running the slot to slot test (Support > Run Slot To Slot Test) Use this option to show the robot's ability to move media in and out of each of the magazine slots. Access to this feature requires the administrator password. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 102: Running The Wellness Test (support > Run Wellness Test)

    NOTE: At the end of the test, the cartridges are NOT returned to their original slots. To run the slot to slot test: From the Home screen, press Previous or Next until the screen displays Support. Press Enter to select. Press Previous or Next until the screen displays Run Slot To Slot Test.

  • Page 103

    Access to this feature requires the administrator password. To upgrade Autoloader firmware from a USB flash drive: Download current Autoloader firmware using HP Library & Tape Tools or from the HP support website: http://www.hp.com/support/storage. Copy the firmware onto the USB flash drive. TIP: The display will only show the first 16 characters of the file name.

  • Page 104: Viewing Logs (support > Autoloader Error Log)

    Download current tape drive firmware using HP Library & Tape Tools or from the HP support website: http://www.hp.com/support/storage. Copy the firmware onto the USB flash drive. TIP: The display will only show the first 16 characters of the file name. If the USB drive has multiple firmware files, ensure that you can distinguish the files from the first 16 characters in their file names.

  • Page 105: Downloading A Support Ticket (support > Download Support Ticket)

    If the tape is successfully ejected from the drive, the screen displays the slot location where the tape was moved to. NOTE: If the drive has difficulty ejecting the tape, suspect bad or damaged media. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 106

    Operating the Tape Autoloader...

  • Page 107: Troubleshooting, Detection Problems After Installing A Parallel Scsi Device

    Based on the extent of the detection problem, check the following: • If neither the application software nor operating system detects the tape drive, or they do not detect both the tape drive and the Autoloader: HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 108

    • Check the SCSI ID and change it if necessary. The Autoloader is pre-configured to SCSI ID 4. Depending on other devices attached to the same parallel SCSI bus and their SCSI IDs, you may need to change the SCSI ID before using the device. Review the manuals for the other devices on the parallel SCSI bus or your operating system to determine which SCSI IDs are currently in use.

  • Page 109: Detection Problems After Installing A Sas Device

    Ensure that the device is compatible with the parallel SCSI host adapter and backup application you plan to use. For a list of compatible parallel SCSI host bus adapters and application software, check with your parallel SCSI host adapter manufacturer, backup application vendor, or the HP support website at http://www.hp.com/go/ebs.

  • Page 110: Fibre Channel Connection Problems

    • Check the SAS connectors for damage or debris. • Verify that your HBA is supported by the host computer and qualified with the Autoloader. Refer to the EBS matrix at http://www.hp.com/go/ebs for current HBA compatibility informa- tion. • Verify that your HBA has the latest firmware.

  • Page 111: Operation Problems, Power Problems

    Power cycle the device. If the display is still blank but the device seems to be powered on, try to get the device status or error information from the RMI. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 112: Tape Movement Problems

    Table 19 Failure/attention indications displayed on the front panel Problem Solution Export the data cartridge marked with an ! in the inventory. The cartridge !” in operator panel inventory is either damaged, incompatible with the drive, or the wrong type for display.

  • Page 113

    Some tapes need to be inserted and removed several times to condition them for free movement in and out of the magazine. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 114

    Table 21 Media problems Problem Solution Make sure you are using data and cleaning cartridges that are compatible with the drive and model of your device (see Tape cartridges” on page 43) and that you are using the correct cartridge Cleaning or data cartridge type for the operation.

  • Page 115: Attention Led Is Lit

    Replace the magazines. Clean the tape drive. A particular cartridge sets off the Check the cartridge for contamination by loose debris. cleaning light. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 116

    Problem Solution Media that is moved from one environment to another can cause issues A cartridge recently imported from until it has acclimated to the new conditions. A cartridge should be a different environment is causing acclimated for at least 24 hours before being used, particularly if it has issues.

  • Page 117: Rmi Network Connection Issues, Cleaning Problems

    Table 24 Inventory problems Problem Solution • Verify that the label is an HP label. The bar code reader might not be able to read other labels. The inventory labels the cartridge • Verify that the label is properly applied. See...

  • Page 118: Performance Problems, Average File Size, Performance Impact Of Various File Sizes

    If possible, do NOT use a file-by-file backup method. • For backups with an average file size <64 k, HP recommends using a se- quential/image backup that backs up POOR. Lots of small files require the disk the hard drive or LUN image instead <64 k: small files...

  • Page 119: File System Type, Connection From The Host Server To The Disks

    The connection between the host server and the disks determines how much data can be transferred from the disks to the host computer at a time. A connection with insufficient bandwidth cannot provide HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 120: Performance Impact Of Various Disk Connections

    enough data for the tape drives to write at full speed. Find the performance impact of your system's disk connection in Table Table 29 Performance impact of various disk connections Connection type Performance impact Recommendations • LTO-2: GOOD. When fully used, a 1 Gb fibre connection can provide enough bandwidth for For good performance, use a two LTO-2 tape drives.

  • Page 121

    Parallel SCSI: Ultra POOR. Ultra Wide and Fast Wide are inadequate Upgrade to a faster transport Wide, Fast Wide transport mechanism for LTO tape drives. medium, such as Ultra 320 SCSI. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 122: Operating System Configuration, Windows

    Connection type Performance impact Recommendations GOOD. When fully used, a 10 Gigabit Ethernet connection can provide enough bandwidth for the following number of tape drives: • LTO-2: 14 Ethernet: 10 Gigabit • LTO-3 HH: 5 • LTO-4 HH: 4 • LTO-5: 2 •...

  • Page 123: Novell, Removable Storage Service

    Stop as many programs as possible while a backup or restore is in progress. Be especially aware of monitoring applications, such as anti-virus software, which check every file that is read. If you HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 124: Backup Server, Backup Type, File-by-file With A Full-featured Backup Application, Backup Server Requirements

    If the file system has a lot of fragmentation, use a de-fragmentation utility to make the files contiguous again. If the average file size is less than 64 k, HP recommends that you use a sequential/image backup that backups up the hard drive or LUN image instead of the individual files.

  • Page 125: File-by-file With A Native Application, Disk Image, Flash, Or Sequential, Database Backup

    NOTE: Unlike most tape technologies, an LTO tape drive can write data as fast as the server can send it, even if the tape drive is not streaming. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 126: Performance Impact Of Various Autoloader Connections

    Find the performance impact of your system's Autoloader connection in Table 31 Table 31 Performance impact of various Autoloader connections Connection type Performance impact Recommendations Ultra 320 is an excellent transport medium, but only has enough bandwidth GOOD. When fully used, an Ultra 320 for one LTO-3 or LTO-4 drive per bus.

  • Page 127: Media, Service And Repair, Releasing The Magazines Manually

    From the back of the device, find the access holes for the right and left magazines. See Figure Figure 63 Access holes for the right and left magazine Right magazine release Left magazine release HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 128: The Wellness Test, Releasing The Magazine

    Repeat step 3 for the other magazine if necessary. If other tapes are still in the device, or if you were unable to manually remove the magazines and drive, contact HP customer service for further instructions. See HP technical support” on page 169.

  • Page 129: Error Codes

    169. There are three ways to obtain error codes from the device: • On the OCP • On the RMI • On an L&TT support ticket or report HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 130: Finding Error Code Information On The Ocp, Finding Error Code Information On The Rmi

    Finding error code information on the OCP When an error first occurs, the error message and error code are displayed on the OCP, as shown Figure Figure 65 Initial OCP error message The code 9B is the main error code, and 37 is the error sub-code. If you review the Error Log in the Support menu, the OCP error log displays the error code, as shown Figure Figure 66 Error code in the OCP Error Log...

  • Page 131: Finding Error Code Information On An L&tt Support Ticket Or Report

    From the RMI Support: Support ticket screen, click Download. • Insert a USB flash drive into the USB port on the rear panel and then from the OCP, select Download support ticket to USB. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 132: Support Ticket In Viewer

    The top of the support ticket contains basic configuration information about the device, as shown in Figure Figure 71 Support ticket in viewer Expand HP Event Logs to see events divided into three categories: • Events in the last 24 hours •...

  • Page 133: Critical Event Details

    • The Current command provides information for factory use only. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 134: Main Error Code Descriptions, Main Error Codes

    Main error code descriptions Table 32 Main error codes Error code Description Details and solution Cannot initialize bar code reader Power-cycle the unit and retry the operation. • Power-cycle the unit and retry the opera- tion. No response from bar code reader •...

  • Page 135

    Rotation obstructed • Remove all magazines and check for any kind of obstruction. • Run the wellness test. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 136

    Error code Description Details and solution • If this error occurs on the first power-on after unpacking or moving the device, or after replacing the chassis, ensure that the shipping lock was removed from the top and stored on the back panel (see Removing the shipping lock”...

  • Page 137

    • Remove all magazines and look for any obstructions to the robot. Rotation range of motion out of specification • Run the wellness test. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 138

    Error code Description Details and solution • Remove all magazines and look for any obstructions to the robot. Sled range of motion out of specification • Run the wellness test. • Retry the operation. • Ensure that nothing is obstructing the opening of the mailslot.

  • Page 139

    • If the device continues to fail, contact HPcustomer support. RAM error during Power-On-Self-Test Power-cycle the unit. Read or Write to NVRAM on autoloader Power-cycle the unit. controller failed HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 140

    Autoloader current version. requires updated Autoloader firmware. • Retry the backup with a different token. Error during key server token backup; • If the error occurs again, contact HP cus- backup process unsuccessful. tomer support. Troubleshooting...

  • Page 141

    Discard the tape cartridge if it is damaged. (See Forcing the drive to eject a tape (Sup- port > Force Drive To Eject Tape)” on page 105). HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 142: Error Sub-code Descriptions

    Update the tape drive firmware to the current version. Invalid drive parameter • Try the operation again. • If the error occurs again contact HP cus- SDCI microcode error tomer support. Drive logged out • Update the tape drive firmware to the current version.

  • Page 143

    Error during sled move — check shipping lock Error inventory scan Error during gripper close Error slider home movement Error during move gripper to scan pos Error reading bar code label HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 144

    Sub-code Description Error Extra inventory scan Error during closing gripper Error slider preposition movement Error during opening gripper Error during sled movement up to sensor Error slider preposition backwards movement Error slot preposition Error during sled movement in FLMoveRotation Command sending to robotic failed Error during elevator movement in FLMoveRotation function Error during rotation...

  • Page 145

    Error during movement to mailslot open position Error during moving back, sensor was found Movement to home position failed Elevator movement to home position failed Error during sled movement to rotation position HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 146

    Sub-code Description Error during rotation to home or far position Sled movement to home sensor position failed Sled movement to transport position failed Error during rotation movement to rotation minimum position Movement to mailslot failed Sled movement to sensor failed Sled movement to rotation position failed...

  • Page 147: Drive Error Codes, Device Error Sub-codes

    Drive broken Temperature exceeds limit Tape error Cleaning cartridge is expired Drive needs cleaning Autoloader lost communication with the drive Warning that the tape is nearing its end of life HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 148: Warning Events, Warning Event Codes

    Warning events Table 36 Warning event codes Event code Description Details and Solution SCSI: transport element full SCSI: all slots empty SCSI: invalid opcode SCSI: invalid element address SCSI: invalid field in CDB SCSI: invalid drive specified The application software made an illegal request.

  • Page 149

    Verify that the cartridge and tape drive Incompatible medium generation are compatible. See Back- ward read compatibility” on page 47. • Verify that the tape is correct for the oper- ation initiated. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 150

    USB port and every time the Autoloader is powered on. Parity error • Retry the operation. • If the problem continues, contact HP cus- Error log overflow tomer support. Unable to downgrade firmware while Disable encryption before downgrading encryption enabled.

  • Page 151

    Drive sled fan alert. Fan motion has stopped. NOTE: Fan only operates when cooling is required. Clean the tape drive using a valid cleaning Clean request from the tape drive tape. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 152

    Cleaning tape nearly expired. Only one or Obtain a new cleaning tape for use when two cleaning operations remain. the current cleaning tape expires. Contact HP Service if this unexpected C bus recovery condition occurs. Power cycle the device and retry the VPD data recovery.

  • Page 153: Configuration Change Events

    Encryption has been disabled Encryption has been disabled 0x64 Library door lock status change The status of the Library door lock has changed 0x65 Hostname has been changed Hostname has been changed HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 154: Information Events, Informational Events

    Value Configuration event Description The Library configuration has been restored 0x66 Database has been restored from robot from the robot 0x67 Serial number has been changed The serial number has been changed The world wide identifier base has been 0x68 World wide identifier base has been changed changed 0x69...

  • Page 155: Using Hp Library & Tape Tools To Diagnose Problems

    Generate a detailed support ticket that can be e-mailed or faxed to your support representative for analysis. The HP Library & Tape Tools diagnostic provides an intuitive graphical user interface with integrated context-sensitive help. It can be downloaded free of charge from http://www.hp.com/support/...

  • Page 156

    Troubleshooting...

  • Page 157: Upgrading And Servicing The Tape Autoloader

    Use conductive field service tools. WARNING! The HP StorageWorks 1/8 G2 Tape Autoloader weighs 11.5 kg (25.4 lb) without media and 13.1 kg (28.9 lb) with media (8 cartridges). When moving the Autoloader, to reduce the risk of personal injury or damage to the Autoloader: 1) observe local health and safety requirements and guidelines for manual material handing, 2) always remove all tapes to reduce the overall weight of the Autoloader, and 3) obtain adequate assistance to lift and stabilize the Autoloader during installation or removal.

  • Page 158: Possible Tools Needed, Removing And Replacing A Tape Drive, Drive Led

    HP Library and Tape Tools (L&TT) diagnostic software NOTE: You may use the HP StorageWorks Library and Tape Tools (L&TT) diagnostic utility to perform diagnostic functions for the Autoloader. L&TT is a diagnostic tool designed to aid in the installation and maintenance of HP tape storage products.

  • Page 159: Parallel Scsi Cable, Captive Screws On The Tape Drive, Removing The Tape Drive

    Before installing the new drive, inspect the connectors on the tape drive. Ensure that the connectors are intact, free of any foreign objects, and have no cracks or deformed or bent contacts. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 160: Installing The Tape Drive

    Attach the cords and terminator, if necessary, that you removed from the old tape drive. Power on the tape drive. If necessary, upgrade the Autoloader and drive firmware using HP Library & Tape Tools, the RMI, or a USB flash drive.

  • Page 161: Removing And Replacing A Magazine, Using The Operator Control Panel, Using The Remote Management Interface

    Failure to follow normal procedure can cause data loss and equipment damage. If possible, the magazines should be released using the OCP or RMI. HP recommends that you release the magazines using the OCP or RMI; however, if the OCP process fails, or if a magazine needs to be removed when the power to the device is off, you can release the magazines manually.

  • Page 162: Using The Manual Magazine Release, Operations: Magazines, Manual Magazine Release Holes

    Go to the Operations: Magazines page. This page allows you to release the right, left, or both magazines from the Autoloader. Figure 79 Operations: Magazines page Using the manual magazine release From the back of the Autoloader determine which magazine needs to be removed using Figure Figure 80 Manual magazine release holes Right magazine release...

  • Page 163: Removing And Replacing The Base Chassis, Removing The Left Magazine

    Reconfigure the Autoloader. WARNING! The HP StorageWorks 1/8 G2 Tape Autoloader weighs 11.5 kg (25.4 lb) without media and 13.1 kg (28.9 lb) with media (8 cartridges). When moving the Autoloader, to reduce the risk of personal injury or damage to the Autoloader: 1) observe local health and safety requirements and guidelines for manual material handing, 2) always remove all tapes to reduce the overall weight of the Autoloader, and 3) obtain adequate assistance to lift and stabilize the Autoloader during installation or removal.

  • Page 164: Recording Configuration Settings, Removing The Tape Cartridge From The Tape Drive

    Recording configuration settings If the OCP or RMI works, save the configuration settings to the USB flash drive from the OCP or to a file from the RMI. You will need these settings to re-configure the Autoloader after replacing the chassis. Removing the tape cartridge from the tape drive Before beginning, be sure no cartridges are in the tape drive.

  • Page 165: Removing The Base Chassis, Removing The Tape Drive, Removing The Base Chassis From The Rack

    84, 1) loosen the screws inside the left and right front bezel (these are captive screws and cannot be removed), then 2) slide the Autoloader out of the rack or cover using assistance. Figure 84 Removing the base chassis from the rack HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 166: Unpacking The New Chassis, Replacing The Base Chassis, Shipping Lock Location

    Unpacking the new chassis Unpack the new chassis and place it on a sturdy table. Save the packaging materials to return the old chassis. Replacing the base chassis CAUTION: Lift the chassis from the side edges. Lifting the chassis from the magazine openings can damage the chassis.

  • Page 167: Securing The Autoloader To The Rack, Sliding The Autoloader Into The Cover

    Figure 87 Sliding the Autoloader into the cover Replace the tape drive. Replace the magazines. Replace the cords and cables. Reconnect the cables and power cord. Power on the Autoloader. Reconfigure the Autoloader. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 168

    Upgrading and servicing the Tape Autoloader...

  • Page 169: Support And Other Resources, Hp Technical Support, Hp Websites, Typographic Conventions, Document Conventions

    7 Support and other resources HP technical support Telephone numbers for worldwide technical support are listed on the HP support website: http:// www.hp.com/support/. Collect the following information before calling: • Technical support registration number (if applicable) • Product serial numbers •...

  • Page 170: Customer Self Repair

    HP customer self repair (CSR) programs allow you to repair your StorageWorks product. If a CSR part needs replacing, HP ships the part directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your HP-authorized service provider will determine whether a...

  • Page 171: Subscription Service, Hp-authorized Reseller, Customer Self Repair Parts

    Optional CSR Rack to tabletop conversion kit Mandatory CSR Subscription service HP recommends that you register your product at the Subscriber's Choice for Business website: http:/ /www.hp.com/go/e-updates. After registering, you will receive e-mail notification of product enhancements, new driver versions, firmware updates, and other product resources.

  • Page 172

    Support and other resources...

  • Page 173: A Technical Specifications, Physical Specifications, Environmental Specifications, G2 Tape Autoloader Physical Specifications: All Models

    10º C per hour Miscellaneous Dust concentration less than 200 microgram/cubic meter Altitude 3050 meters (10,000 ft.) Humidity Operating 20% to 80% RH non-condensing Non-operating 20% to 80% RH non-condensing HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 174

    Technical specifications...

  • Page 175: B Regulatory Compliance And Safety, Regulatory Compliance Identification Numbers, Federal Communications Commission Notice

    B Regulatory compliance and safety This section contains regulatory notices for the HP StorageWorks 1/8 G2 Tape Autoloader. Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information.

  • Page 176: Class B Equipment

    (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For questions regarding your product, visit http://www.hp.com. For questions regarding this FCC declaration, contact us by mail or telephone: •...

  • Page 177: European Union Regulatory Notice, Class B Equipment, Japanese Notices, Japanese Vcci-a Notice, Japanese Vcci-b Notice

    EU harmonized Telecom products (e.g., Bluetooth). Certificates can be obtained from http://www.hp.com/go/certificates. Hewlett-Packard GmbH, HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, Germany Japanese notices Japanese VCCI-A notice Japanese VCCI-B notice HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 178: Japanese Power Cord Statement, Korean Notices, Class A Equipment, Class B Equipment, Taiwanese Notices

    Japanese power cord statement Korean notices Class A equipment Class B equipment Taiwanese notices BSMI Class A notice Taiwan battery recycle statement Recovery mark: Recovery text: • Four-in-one recycling symbol • Please recycle waste batteries” Regulatory compliance and safety...

  • Page 179

    HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 180: Laser Compliance Notices, English Laser Notice, Dutch Laser Notice

    • Allow only HP Authorized Service technicians to repair the unit. The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration implemented regulations for laser products on August 2, 1976. These regulations apply to laser products manufactured from August 1, 1976.

  • Page 181: French Laser Notice, German Laser Notice, Italian Laser Notice

    French laser notice German laser notice Italian laser notice HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 182: Japanese Laser Notice, Spanish Laser Notice, Recycling Notices, English Notice

    Japanese laser notice Spanish laser notice Recycling notices English notice Regulatory compliance and safety...

  • Page 183: Bulgarian Notice, Czech Notice, Danish Notice, Dutch Notice

    Bulgarian notice Czech notice Danish notice Dutch notice HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 184: Estonian Notice, Finnish Notice, French Notice, German Notice

    Estonian notice Finnish notice French notice German notice Regulatory compliance and safety...

  • Page 185: Greek Notice, Hungarian Notice, Italian Notice, Latvian Notice

    Greek notice Hungarian notice Italian notice Latvian notice HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 186: Lithuanian Notice, Polish Notice, Portuguese Notice, Romanian Notice

    Lithuanian notice Polish notice Portuguese notice Romanian notice Regulatory compliance and safety...

  • Page 187: Slovak Notice, Spanish Notice, Swedish Notice, Turkish Notice

    Slovak notice Spanish notice Swedish notice Turkish notice Türkiye Cumhuriyeti: EEE Yönetmeliğine Uygundur HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 188: Battery Replacement Notices, Dutch Battery Notice

    Battery replacement notices Dutch battery notice Regulatory compliance and safety...

  • Page 189: French Battery Notice, German Battery Notice

    French battery notice German battery notice HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 190: Italian Battery Notice, Japanese Battery Notice

    Italian battery notice Japanese battery notice Regulatory compliance and safety...

  • Page 191: Spanish Battery Notice, Power Cords

    18 AWG, and the length of the cord must be between 1.8 m (6 ft) and 3.6 m (12 ft). If you have questions about the type of power cord to use, contact an HP authorized service provider. NOTE: Route power cords so that they will not be walked on and cannot be pinched by items placed upon or against them.

  • Page 192

    Regulatory compliance and safety...

  • Page 193: C Electrostatic Discharge, Preventing Electrostatic Damage, Grounding Methods

    Use conductive field service tools. • Use a portable field service kit with a folding static-dissipating work mat. If you do not have any of the suggested equipment for proper grounding, have an HP authorized reseller install the part. NOTE: For more information on static electricity, or assistance with product installation, contact your HP authorized reseller.

  • Page 194

    Electrostatic discharge...

  • Page 195: Glossary

    Electrostatic discharge. The release of static electricity from one conductor to another. Ethernet A local-area, packet-switched network technology. Originally designed for coaxial cable, it now also runs over shielded, twisted-pair cable. Ethernet is a 10 or 100 Megabytes-per-second LAN. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 196

    event A significant device occurrence (such as drive errors, online/offline transition, drive cleaning, and other information) that is listed in an automated log. export The action in which the device places a cartridge into the mailslot so that the operator can remove the cartridge. Also called eject. Gigabyte.

  • Page 197

    SE SCSI should not be used with Ultrium tape drives. slot The location in the magazine in which a tape cartridge is stored. Also called a cell. HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 198

    tape cartridge A container holding magnetic tape that can be processed without separating the tape from the container. The device uses data and cleaning cartridges. These cartridges are not interchangeable. tape drive An electro-mechanical device that moves magnetic tape and includes mechanisms for writing and reading data to and from the tape.

  • Page 199: Index

    SCSI troubleshooting, RMI, SAS troubleshooting, SCSI ID configuration settings OCP, restoring from file RMI, RMI, conventions saving to a file document, RMI, text symbols, cord. See power cord, current rating, HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 200

    customer self repair, ground strap specifications, grounding methods, date and time straps, wearing, setting suggested equipment for, OCP, RMI, Declaration of Conformity, default password, device driver requirements, parallel SCSI troubleshooting, heel straps, using, SAS troubleshooting, help dissipating floor mats, obtaining, document host adapter conventions,...

  • Page 201

    OCP, RMI, parallel SCSI cabling, parallel SCSI host adapter requirements, SAS cabling, troubleshooting, SAS host adapter parallel SCSI interface, troubleshooting, parallel SCSI multiple LUN support, parallel SCSI requirements, HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

  • Page 202

    TapeAssure, transporting products, technical support straps, ground boot, service locator website, heel, termination toe, parallel SCSI, Subscriber's Choice, HP, text symbols, support toe straps, using, cleaning the tape drive, tools, conductive type, RMI, troubleshooting downloading a support ticket attention LED,...

  • Page 203

    RMI, network OCP, RMI, 56, network management RMI, status OCP, RMI, voltage compliance rating, websites customer self repair, HP Subscriber's Choice for Business, work mat, static-dissipating, wrist straps specifications, using, HP StorageWorks 1/8 G2 Tape Autoloader User and service guide...

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Hdx 18

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