HP StorageWorks 1/8 User's And Service Manual: Tape Movement Problems

G2 tape autoloader.
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Table 19 Failure/attention indications displayed on the front panel
Problem
!" in operator panel inventory
display.
The LCD displays an error code.
Table 20 Tape movement problems
Problem
Tape stuck in drive.
112
Troubleshooting
Solution
Export the data cartridge marked with an ! in the inventory. The cartridge
is either damaged, incompatible with the drive, or the wrong type for
the attempted operation. See
(Operations > Move
Tape)" on page 98 for more information.
Look up the error code, try to resolve the failure, and power cycle the
device (see
Error
codes" on page 129). On the OCP, press Enter to see
the error message for the error code.
Solution
Try the following steps, in this order, to remove the stuck tape.
NOTE:
The tape drive must rewind the tape before ejecting it. This can take
as long as five minutes, depending on how much tape must be
rewound. Once the tape is rewound, the eject cycle will take fewer
than 16 seconds.
The READY light flashes while the tape rewinds. Wait for the tape
to finish rewinding before attempting another operation.
1.
Attempt to unload the tape from your backup software.
2.
Shut down the backup software and stop the operating system's re-
movable storage services. From the OCP, attempt to unload or move
the tape to a slot. (See
> Move
Tape)" on page 98.)
3.
Power down the unit, disconnect the cable from the drive, power
up the unit, and wait until the tape drive is idle or ready. From the
OCP, attempt to unload or move the tape to a slot.
4.
From the OCP, attempt a force eject or emergency unload operation.
(See
Forcing the drive to eject a tape (Support > Force Drive To
Eject
Tape)" on page 105.)
IMPORTANT:
Inspect the tape cartridge that was stuck. Damage or misplaced
labels on the cartridge could have caused the load/unload failure.
Discard any tape cartridge found to have issues.
Moving tapes in the Autoloader
Moving tapes in the Autoloader (Operations

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