Troubleshooting; Detection Problems After Installing A Parallel Scsi Device - HP StorageWorks 1/8 User's And Service Manual

5 Troubleshooting

CAUTION:
This Autoloader is designed to operate with both side edges properly supported. The installation
approaches that provide the proper edge support are:
• Installed in a rack using the optional Rack Kit.
• Installed in the optional Rack-to-Tabletop Conversion Kit sitting on a flat surface.
• Sitting on a level surface on the included plastic feet.
Operating the Autoloader without one of these kits or the feet could result in Autoloader errors.
The optional tabletop conversion cover can support 15 kg (33 lb). Placing any weight on top of the
Autoloader without the tabletop conversion cover might cause errors.
CAUTION:
Shipping Lock: The shipping lock must be removed for the robotics to work properly. The device
displays a robot move error if the shipping lock is not removed (see
lock" on page 34).
TIP:
For an online troubleshooting tool, go to http://www.hp.com/support/MSLG3Tstree. The problems
and solutions in the troubleshooting tree are updated more frequently than this manual.

Detection problems after installing a parallel SCSI device

Problems encountered after installation are often caused by improper parallel SCSI bus configuration,
application software configuration errors, or an incorrectly configured operating system. If the
application software or operating system does not communicate with the device after installation,
determine the extent of the detection problem:
• Does the application software detect the tape drive?
• Does the application software detect the Autoloader?
• Does the operating system detect the tape drive?
• Does the operating system detect the Autoloader?
• Does the operating system detect the Autoloader, but list it as a generic device?
Based on the extent of the detection problem, check the following:
• If neither the application software nor operating system detects the tape drive, or they do not detect
both the tape drive and the Autoloader:
HP StorageWorks 1/8 G2 Tape Autoloader User and service guide
Removing the shipping
107