HP HDX 18 Maintenance And Service Manual

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HP HDX 18 Entertainment PC
Document Part Number: 487262-001
November 2008
This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides
comprehensive information on identifying computer features, components, and spare parts; troubleshooting
computer problems; and performing computer disassembly procedures.

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   Summary of Contents for HP HDX 18

  • Page 1: Maintenance And Service Guide

    HP HDX 18 Entertainment PC Maintenance and Service Guide Document Part Number: 487262-001 November 2008 This guide is a troubleshooting reference used for maintaining and servicing the computer. It provides comprehensive information on identifying computer features, components, and spare parts; troubleshooting...

  • Page 2

    Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3

    Safety warning notice WARNING: To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly Å on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.

  • Page 4: Table Of Contents

    1 Product description 2 External component identification Top components ..............2–1 Display components .

  • Page 5: Table Of Contents

    Bluetooth module ..............4–23 Keyboard.

  • Page 6: Table Of Contents

    8 Backup and recovery Recovering system information ............8–1 Creating recovery discs.

  • Page 7: Product Description

    Panel Memory Product description Description HP HDX 18 Entertainment PC Intel® Core™2 Duo processors: ■ QX9300 2.53-GHz processor, 12-MB L2 cache, 1066-MHz front side bus (FSB) ■ QX9100 2.26-GHz processor, 12-MB L2 cache, 1066-MHz FSB ■ QX9000 2.00-GHz processor, 12-MB L2 cache, 1066-MHz FSB ■...

  • Page 8

    Hard drives Optical drives Microphone Product description Description Supports 9.50-mm, 6.35-cm (2.50-inch) hard drives Supports second hard drive Supports HP 3D DriveGuard protection Customer-accessible Serial ATA Supports the following hard drives: ■ 500-GB, 5400-rpm ■ 400-GB, 5400-rpm ■ 320-GB, 7200-rpm ■...

  • Page 9

    Category Audio Webcam Modem Ethernet Wireless TV tuner External media cards Product description Description High-definition audio Integrated subwoofer Supports Microsoft® premium requirements 2 Altec Lansing Pavilion-branded speakers Low-light VGA camera Fixed (no tilt) Activity LED 640 × 480 by 30 24 frames per second 56K V.92 1.5-inch data/fax modem with digital line guard Modem cable is not included...

  • Page 10: Battery, Display

    Category Ports Docking Keyboard/pointing devices Power requirements Security Operating system Serviceability Product description Description 1394 Audio-in (mono microphone) Audio-out (stereo headphones, 2) Consumer infrared eSATA HDMI Multi-pin AC power RJ-45 (Ethernet, includes link and activity lights) TV tuner USB (3) VGA (Dsub 15-pin) supporting 1600 ×...

  • Page 11: Top Components, Display Components

    Top components Display components Item Component Internal display switch Wireless antennae (2) Internal digital dual-array microphones (2) Webcam light Webcam ✎ To see wireless regulatory notices, refer to the section of the Regulatory, Safety and Environmental Notices that applies to your country or region. These notices are located in Help and Support. External component identification External component identification Description...

  • Page 12: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Item Component Power button* Speakers (2) Media button Previous/rewind button Play/pause button Next/fast forward button Stop button Optical drive button Volume mute button External component identification Function ■ When the computer is off, press the button to turn on the computer. ■...

  • Page 13

    Item Component Volume scroll zone Treble/bass button Treble or bass scroll zone Wireless button Fingerprint reader *This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support. External component identification Function Adjusts speaker volume.

  • Page 14: Keys

    Keys Item Component esc key fn key Windows logo key Windows applications key Integrated numeric keypad keys Function keys External component identification Function Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with a function key or the esc key.

  • Page 15: Lights

    ■ Blinking: The hard drive or optical drive is being accessed. ■ Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the internal hard drive. On: Caps lock is on.

  • Page 16: Pointing Devices

    Pointing devices Item Component TouchPad light TouchPad* Left TouchPad button* TouchPad on/off button TouchPad scroll zone Right TouchPad button* *This table describes factory settings. To view or change pointing device references, select Start > Control Panel > Hardware and Sound > Mouse. External component identification Function ■...

  • Page 17: Front Components, Right-side Components

    ■ Secure Digital (SD) Memory Card ■ xD-Picture Card (XD) On: A digital card is being accessed. Receives a signal from the HP Remote Control (select models only). Function Connects an optional computer headset microphone, stereo array microphone, or monaural microphone.

  • Page 18: Left-side Components, Rear Component

    Left-side components Item Component Security cable slot External monitor port Expansion port 3 RJ-45 (network) jack HDMI port eSATA/USB port USB port 1394 port ExpressCard slot Rear component Component Vent External component identification Function Attaches an optional security cable to the computer. ✎...

  • Page 19: Bottom Components

    Bottom components Item Component Battery bay Battery release latch Vents (11) Hard drive bay WLAN module compartment Subwoofer External component identification Function Holds the battery. Releases the battery from the battery bay. Enable airflow to cool internal components. ✎ The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 20: Service Tag

    Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. Item Component Product name Serial number (s/n) Part number/Product number (p/n) Model description Warranty period Illustrated parts catalog Illustrated parts catalog Description This is the product name affixed to the front of your computer.

  • Page 21: Computer Major Components

    Computer major components Illustrated parts catalog 3–2...

  • Page 22

    Item Description 18.4-inch, AntiGlare, dual-lamp, display assembly (includes 2 WLAN antenna transceivers and cables, webcam, microphones, and logo) ✎ “Display assembly components” on page 3-7 Switch cover Keyboard cover (includes LED board and cable) Keyboard (includes cable) For use in Belgium For use in Brazil For use in the Czech Republic For use in Denmark, Finland, and Norway...

  • Page 23

    Item Description (9a) Base enclosure, includes: (9b) Power connector cable Power connector cable bracket (not illustrated) 7 rubber feet (not illustrated) Rubber Feet Kit (not illustrated, includes 7 rubber feet) (10) Speaker assembly (11) Top cover (includes fingerprint reader board, fingerprint reader board cable, TouchPad, and TouchPad cables) (12) TouchPad on/off button board (incudes cable)

  • Page 24

    Item Description (21) Hard drive (includes left and right hard drive brackets, Mylar sleeve, connector, and isolators) 500-GB, 5400-rpm 400-GB, 5400-rpm 320-GB, 7200-rpm 320-GB, 5400-rpm 250-GB, 7200-rpm 250-GB, 5400-rpm 160-GB, 7200-rpm 160-GB, 5400-rpm 80-GB, 5400-rpm (22) RTC battery (23) Memory modules 667-MHz, PC3-8500, 1-DIMM 4096-MB 2048-MB...

  • Page 25

    Item Description (24) WLAN module: ■ Atheros AR9280 802.11a/b/g/n WLAN module for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States ■ Atheros AR9280 802.11a/b/g/n WLAN module for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil,...

  • Page 26: Display Assembly Components

    Display assembly components Item Description Display enclosure Display Cable Kit, includes: (2a) Wireless antenna transceivers and cables (2b) Webcam/microphone module cable (2c) Display panel cable Display hinge cover Display Hinge Kit, includes: (4a) Display hinge bracket (4b) Display left and right hinges Webcam/microphone module Display inverter Illustrated parts catalog...

  • Page 27: Mass Storage Devices

    Mass storage devices Item Description Hard drives (include left and right hard drive brackets, Mylar sleeve, connector, and isolators) 500-GB, 5400-rpm 400-GB, 5400-rpm 320-GB, 5400-rpm 320-GB, 7200-rpm 250-GB, 7200-rpm 250-GB, 5400-rpm 160-GB, 7200-rpm 160-GB, 5400-rpm 80-GB, 5400-rpm Optical drives (include bezel and optical drive bracket) Blu-ray ROM DVD±RW SuperMulti DL Drive with LightScribe Blu-ray ROM DVD±RW SuperMulti DL Drive Blu-ray ROM DVD±RW Drive...

  • Page 28: Plastics Kit

    Plastics Kit Item Description Plastics Kit ExpressCard slot bezel Hard drive cover (includes five captive screws, secured by C-clips) WLAN module compartment cover (includes one captive screw, secured by a C-clip) Illustrated parts catalog Spare part number 496888-001 3–9...

  • Page 29: Miscellaneous Parts

    Miscellaneous parts Description AC adapter 120-W AC adapter for use in all countries and regions except Germany 120-W AC adapter for use only in Germany Bluetooth laser mouse Power cords For use in Argentina For use in Australia For use in Brazil For use in Denmark For use in Europe, the Middle East, and Africa For use in India...

  • Page 30: Sequential Part Number Listing

    Sequential part number listing Spare part number Description 371693-001 Wired headset with volume control 449729-001 RTC battery 455916-002 Bluetooth laser mouse 463953-001 120-W AC adapter for use in all countries and regions except Germany 465540-001 Full function remote control without teletext 465541-002 Full function remote control with teletext 480985-001...

  • Page 31

    Spare part number Description 483113-001 Bluetooth module ✎ 490371-001 Power cord for use in Canada, Mexico, and the United States 490371-011 Power cord for use in Australia 490371-021 Power cord for use in Europe, the Middle East, and Africa 490371-031 Power cord for use in the United Kingdom and Singapore 490371-061 Power cord for use in Italy...

  • Page 32

    Spare part number Description 496878-B31 Keyboard for use in the Netherlands 496878-DJ1 Keyboard for use in Greece 496880-001 Base enclosure (includes power connector cable, power connector cable bracket, and 7 rubber feet) 496881-001 Top cover (includes fingerprint reader board, fingerprint reader board cable, TouchPad, and TouchPad cable) 496882-001 Switch cover...

  • Page 33

    Spare part number Description 501911-001 500-GB, 5400-rpm hard drive (includes left and right hard drive brackets, Mylar sleeve, connector, and isolators) 501912-001 400-GB, 5400-rpm hard drive (includes left and right hard drive brackets, Mylar sleeve, connector, and isolators) 503393-001 160-GB, 5400-rpm hard drive (includes left and right hard drive brackets, Mylar sleeve, connector, and isolators) 503484-001 250-GB, 5400-rpm hard drive (includes left and right hard drive brackets, Mylar sleeve, connector,...

  • Page 34: Preliminary Replacement Requirements, Tools Required, Service Considerations

    Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ■ Flat-bladed screwdriver ■ Magnetic screwdriver ■ Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 35: Grounding Guidelines

    Drive handling Ä CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ■ Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 36: Packaging And Transporting Guidelines, Workstation Guidelines

    The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be degraded by as little as 700 V. Ä Typical electrostatic voltage levels Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray...

  • Page 37: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ■ When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 38: Unknown User Password

    Unknown user password If the computer you are servicing has an unknown user password, follow these steps to clear the password: ✎ These steps also clear CMOS. 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 39: Component Replacement Procedures, Service Tag

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 95 screws, in 8 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

  • Page 40: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads. The feet are included in the Rubber Feet Kit, spare part number 496889-001. There are 7 rubber feet, in two different sizes (1 and 2), that attach to the base enclosure in the locations illustrated below.

  • Page 41

    Battery Description 8-cell, 73-Wh, 2.55-Ah Li-ion battery for use in all countries and regions except Germany 8-cell, 73-Wh, 2.55-Ah Li-ion battery for use only in Germany Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 42: Optical Drive

    Optical drive ✎ The optical drive spare part kit includes an optical drive bezel and bracket. Description Blu-ray ROM DVD±RW SuperMulti DL Drive with LightScribe Blu-ray ROM DVD±RW SuperMulti DL Drive Blu-ray ROM DVD±RW SuperMulti Drive Before removing the optical drive, follow these steps: 1.

  • Page 43

    5. If it is necessary to replace the optical drive bracket: a. Position the optical drive with the rear toward you. b. Remove the two Phillips PM2.0×4.0 screws 1 that secure the optical drive bracket to the optical drive. c. Remove the optical drive bracket 2. Reverse this procedure to reassemble and install an optical drive.

  • Page 44: Hard Drive

    Hard drive ✎ The hard drive spare part kit includes a left and right bracket, Mylar sleeve, connector, and four isolators. Description 500-GB, 5400-rpm 400-GB, 5400-rpm 320-GB, 7200-rpm 320-GB, 5400-rpm 250-GB, 7200-rpm 250-GB, 5400-rpm 160-GB, 7200-rpm 160-GB, 5400-rpm 80-GB, 5400-rpm Before removing the hard drive, follow these steps: 1.

  • Page 45

    3. Disconnect the hard drive cable 1 from the system board. 4. Grasp the Mylar tabs 2 on the hard drive and slide the hard drive 3 away from the hard drive connector. 5. Remove the hard drive 4 from the hard drive bay. 6.

  • Page 46: Tv Tuner Module

    TV tuner module Description DVB-T TV tuner module DVB-T/ANG TV tuner module NTSC/ATSC/ANG TV tuner module Before removing the TV tuner module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system 2.

  • Page 47: Rtc Battery

    RTC battery ✎ Removing the RTC battery and leaving it uninstalled for 5 or more minutes causes all passwords and CMOS settings to be cleared. Description RTC battery Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 48: Memory Module

    Memory module Description 4096-MB (667-MHz, PC3-8500, 1-DIMM) 2048-MB (667-MHz, PC3-8500, 1-DIMM) 1024-MB (667-MHz, PC3-8500, 1-DIMM) 4096-MB (667-MHz, PC2-6400, 1-DIMM) 2048-MB (667-MHz, PC2-6400, 1-DIMM) 1024-MB (667-MHz, PC2-6400, 1-DIMM) Before removing the memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 49: Wlan Module

    WLAN module Description Atheros AR9280 802.11a/b/g/n WLAN module ■ for use in Antigua and Barbuda, Barbados, Belize, Canada, the Cayman Islands, Guam, Puerto Rico, Trinidad and Tobago, the U.S. Virgin Islands, and the United States Atheros AR9280 802.11a/b/g/n WLAN module ■...

  • Page 50

    Remove the WLAN module: 1. Loosen the Phillips PM2.5×6.0 captive screw 1 that secures the WLAN module compartment cover to the computer. 2. Lift the right side of the WLAN module compartment cover 2, swing it up and to the left, and then remove the cover 3.

  • Page 51: Switch Cover

    Switch cover Description Switch cover Before removing the switch cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 52

    3. Turn the computer display-side up, with the front toward you. 4. Open the computer as far as possible. 5. Lift the right side of the switch cover 1 until it detaches from the computer. 6. Remove the switch cover 2 by lifting it straight up. Reverse this procedure to install the switch cover.

  • Page 53: Keyboard Cover

    Keyboard cover Description Keyboard cover (includes LED board and cable) Before removing the keyboard cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 54

    3. Disconnect the LED board cable from the LED board. 4. Remove the keyboard cover. Reverse this procedure to install the keyboard cover. Removal and replacement procedures 4–21...

  • Page 55: Power Button Board

    Power button board Description Power button board (includes cable) Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 56: Bluetooth Module

    Bluetooth module ✎ The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is available using spare part number 496872-001. See module cable removal information. Description Bluetooth module Before removing the Bluetooth module, follow these steps: 1.

  • Page 57: Keyboard

    Keyboard Description For use in Belgium For use in Brazil For use in the Czech Republic For use in Denmark, Finland, and Norway For use in France For use in French Canada For use in Germany For use in Greece For use in Italy For use in Japan For use in Latin America...

  • Page 58

    Remove the keyboard: 1. Turn the computer upside down, with the front toward you. 2. Remove the two Phillips PM2.5×7.0 screws that secure the keyboard to the computer. 3. Turn the computer display-side up, with the front toward you. 4. Open the computer as far as possible. 5.

  • Page 59

    6. Lift the rear edge of the keyboard 1 until it rests at an angle. 7. Release the keyboard 2 by sliding it back to disengage the tabs on the front edge of the keyboard from the top cover and rest it on the display. 8.

  • Page 60: Power Button Board Cable

    Power button board cable ✎ The power button board cable is included with the power button board, spare part number 498325-001. Before removing the power button board cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 61: Bluetooth Module Cable

    Bluetooth module cable Description Bluetooth module cable Before removing the Bluetooth module cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 62: Led Board Cable

    LED board cable ✎ The LED board cable is included with the keyboard cover, spare part number 496883-001. Before removing the LED board cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Speaker Assembly

    Speaker assembly Description Speaker assembly Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 64: Display Assembly

    Display assembly Description 18.4-inch, AntiGlare, dual-lamp, display assembly (includes 2 WLAN antenna transceivers and cables, webcam, microphones, and logo) Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 65

    Ä CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 5. Remove the four Phillips PM2.5×7.0 screws 1 that secure the display assembly to the computer. Be sure to hold the display before removing the last screw to prevent damage to the display.

  • Page 66

    8. Turn the display assembly upside down, with the bottom edge toward you. 9. Release the display enclosure bottom edge 1 as far as the wireless antenna cables and display logo LED cable allow. 10. Remove the wireless antenna cables 2 from the slot built into the display hinge cover. 11.

  • Page 67

    16. If it is necessary to replace the webcam/microphone module, remove the Phillips PM2.0×4.0 screw 1 that secures the module to the display bezel. 17. Release the webcam/microphone module 2 as far from the display bezel as the webcam/microphone module cable allows.

  • Page 68

    21. If it is necessary to replace the webcam/microphone module cable, remove the cable from the display panel. The webcam/microphone module cable is included in the Display Cable Kit, spare part number 496876-001. 22. If it is necessary to replace the display panel cable, detach the adhesive reinforcement strip 1 that secures the display panel cable to the display panel.

  • Page 69

    25. If it is necessary to replace the display inverter, release the display inverter 1 as far from the display bezel as the backlight cables and display panel cable allow. 26. Disconnect the two backlight cables 2 and the display panel cable 3 from the display inverter, and remove the display inverter.

  • Page 70

    29. Remove the four Phillips PM2.0×4.0 screws 1 that secure the display hinges to the display panel. 30. Remove the four Phillips PM2.5×7.0 screws 2 that secure the display hinges to the display panel. 31. Remove the display hinges 3. The display hinges and display hinge bracket are included in the Display Hinge Kit, spare part number 496874-001.

  • Page 71: Top Cover

    Top cover Description Top cover (includes fingerprint reader board, fingerprint reader board cable, TouchPad, and TouchPad cables) Before removing the top cover, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 72

    Remove the top cover: 1. Turn the computer upside down, with the front toward you. 2. Remove the 12 Phillips PM2.5×7.0 screws that secure the top cover to the base enclosure. 3. Remove the seven Phillips PM2.0×4.0 screws that secure the top cover to the base enclosure. Removal and replacement procedures 4–39...

  • Page 73

    4. Turn the computer right-side up, with the front toward you. 5. Disconnect the following cables from the system board: 1 TouchPad board cable 2 TouchPad on/off button board cable 3 USB board cable 4 Power connector cable 6. Release the power connector cable 1 and USB board cable 2 from the clips and routing channel built into the top cover.

  • Page 74

    7. Remove the two Phillips PM2.5×7.0 screws that secure the top cover to the base enclosure. 8. Lift the rear edge 1 of the top cover until it rests at an angle. 9. Slide the top cover 2 back until the fingerprint reader board cable is accessible. 10.

  • Page 75: Touchpad On/off Button Board

    TouchPad on/off button board Description TouchPad on/off button board (incudes cable) Before removing the TouchPad on/off button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 76

    Remove the TouchPad on/off button board: 1. Turn the top cover upside down, with the front toward you. 2. Remove the Phillips PM2.0×4.0 screw 1 that secures the TouchPad on/off button board to the top cover. 3. Remove the TouchPad on/off button board 2. Reverse this procedure to install the TouchPad on/off button board.

  • Page 77: System Board

    System board ✎ The system board spare part kit includes replacement thermal material. Description Includes 1024-MB of graphics subsystem memory Includes 512-MB of graphics subsystem memory Before removing the system board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 78

    Remove the system board: 1. Turn the computer upside down, with the front toward you. 2. Disconnect the subwoofer cable from the system board. 3. Turn the computer right-side up, with the front toward you. 4. Disconnect the fan cable 1 from the system board. 5.

  • Page 79

    8. Remove the three Phillips PM2.5×7.0 screws that secure the system board to the base enclosure. 9. Use the optical drive connector 1 to lift the system board 2 until it rests at an angle. 10. Remove the system board 3 by sliding it up and to the right. Reverse this procedure to install the system board.

  • Page 80

    Description Before removing the fan, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.

  • Page 81: Subwoofer

    Subwoofer Description Subwoofer (includes 3 mounting grommets) Before removing the subwoofer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 82

    Remove the subwoofer: 1. Remove the three Phillips PM2.5×5.0 broadhead screws 1 that secure the subwoofer to the base enclosure. 2. Remove the subwoofer 2 by lifting it straight up. ✎ The rubber grommets 3 should be inspected and replaced in the correct locations 4 on the subwoofer. These grommets are critical for satisfactory subwoofer performance.

  • Page 83: Audio/infrared Board

    Audio/infrared board Description Audio/infrared board (includes cable) Before removing the audio/infrared board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 84: Usb Board

    USB board Description USB board (includes cable) Before removing the USB board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.

  • Page 85: Power Connector Cable

    Power connector cable ✎ The power connector cable is included in the base enclosure spare part kit, spare part number 496880-001. Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 86: Tv Tuner Module Cable

    TV tuner module cable ✎ The TV tuner module cable is included in the Cable Kit, spare part number 496891-001. Before removing the TV tuner module cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 87: Fan/heat Sink Assembly

    Fan/heat sink assembly Description Fan/heat sink assembly (includes replacement thermal material) ✎ To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 88

    Remove the fan/heat sink assembly: 1. Disconnect the fan cable 1 from the system board. 2. Loosen the four Phillips PM2.0×10.0 captive screws 2 and the two Phillips PM2.5×5.0 captive screws 3 that secure the fan/heat sink assembly to the system board. ✎...

  • Page 89: Processor

    Processor ✎ The processor spare part kit includes replacement thermal material. Description Intel Core2 Duo processors (12-MB L2 cache, 1066-MHz FSB): ■ QX9300 2.53-GHz processor ■ Q9100 2.26-GHz processor ■ Q9000 2.00-GHz processor Intel Core2 Duo processors (6-MB L2 cache and 1066-MHz FSB): ■...

  • Page 90

    Remove the processor: 1. Turn the processor locking screw 1 one-half turn counterclockwise until you hear a click. 2. Lift the processor 2 straight up and remove it. ✎ The gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket when you install the processor.

  • Page 91: Starting The Setup Utility, Changing The Language Of The Setup Utility

    The Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. The utility reports information about the computer and provides settings for startup, security, and other preferences. ✎ The fingerprint reader (select models only) does not work when accessing the Setup Utility.

  • Page 92: Displaying System Information, Restoring Default Settings In The Setup Utility, Using Advanced Setup Utility Features

    Displaying system information The following procedure explains how to display system information in the Setup Utility. If the Setup Utility is not open, begin at step 1. If the Setup Utility is open, begin at step 2. 1. To start the Setup Utility, turn on or restart the computer, and then press is displayed in the lower-left corner of the screen.

  • Page 93: Closing The Setup Utility, Setup Utility Menus, Main Menu, Security Menu

    Closing the Setup Utility You can close the Setup Utility with or without saving changes. ■ To close the Setup Utility and save your changes from the current session, use either of the following procedures: ❏ Press , and then follow the instructions on the screen. –...

  • Page 94: System Configuration Menu, Diagnostics Menu

    System Configuration menu Select Language Support Boot Options Button Sound (select models only) Virtualization Technology Processor C4 State Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test Setup Utility To do this Change the Setup Utility language.

  • Page 95: Computer Specifications

    Computer specifications Dimensions Length Width Height (front to rear) Weight Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.

  • Page 96: Inch Display Specifications

    18.4-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Specifications Metric U.S. 23.0 cm 9.06 in 39.9 cm 15.71 in 46.7 cm 18.40 in Up to 16.8 million 250:1 (typical) 180 nits (typical)

  • Page 97: Hard Drive Specifications

    Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks Disc rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

  • Page 98

    Dimensions Height Width Weight Interface type Transfer rate Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks Disc rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

  • Page 99: Blu-ray Rom Dvd±rw Supermulti Dl Drive Specifications, System Dma Specifications

    Blu-ray ROM DVD±RW SuperMulti DL Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 2X BD-RAM 8X DVD 16X CD-R 16X CD-RW System DMA specifications Hardware DMA0 DMA1* DMA2* DMA3 DMA4 DMA5* DMA6 DMA7 *ExpressCard controller can use DMA 1, 2, or 5. Specifications Read: BD-ROM, BD-ROM-DL, BD-R,...

  • Page 100: System Memory Map Specifications, System Interrupt Specifications

    System memory map specifications Size 640 KB 128 KB 64 KB 64 KB System interrupt specifications Hardware IRQ IRQ0 IRQ1 IRQ8 IRQ12 IRQ13 IRQ16 IRQ17 IRQ18 IRQ19 IRQ20 IRQ21 IRQ22 *Default configuration; audio possible configurations are IRQ5, IRQ7, IRQ9, IRQ10, or none. ✎...

  • Page 101: System I/o Address Specifications

    System I/O address specifications I/O address (hex) 000 - 01F 020 - 021 024 - 025 028 - 029 02C - 03D 02E - 02F 030 - 031 034 - 035 038 - 039 03C- 03D 040 - 043 04E-04F 050-053 071-077 081-091...

  • Page 102

    I/O address (hex) 0C0- 0DF 0F0- 0F0 0200-027F 3B0-3BB 3C0-3DF 400-47F 4D0-4D1 500-57F 1000-1003 1010-101F 2000-20FF 2000-2FFF 3000-4FFF 5000-6FFF 7000-701F 7020-703F 7040-705F 7060-707F 7080-709F 70A0-70BF 70C0-70DF 70E0-70E7 70E8-70EF 70F0-70F7 70F8-70FB 70FC-70FF EF80-EF9F FE00-FE0F FE80-EF8F FFFF Specifications System function (shipping configuration) Direct memory access controller Numeric data processor Motherboard resources...

  • Page 103: Phillips Pm2.5×7.0 Screw

    This section provides specification and reference information for the screws used in the computer. The screws listed in this section are available in the Screw Kit, spare part number 496890-001. Phillips PM2.5×7.0 screw Color Quantity Black Where used: 1 One screw that secures the optical drive to the computer 2 Two screws that secure the switch cover to the computer 3 Two screws that secure the keyboard to the computer Screw listing...

  • Page 104

    Where used: 4 screws that secure the display assembly to the computer Where used: 4 screws that secure the display enclosure to the display assembly Screw listing 7–2...

  • Page 105

    Where used: 4 screws that secure the display hinges to the display panel Where used: 12 screws that secure the top cover to the base enclosure Screw listing 7–3...

  • Page 106

    Where used: 2 screws that secure the top cover to the base enclosure Where used: 3 screws that secure the system board to the base enclosure Screw listing 7–4...

  • Page 107: Phillips Pm2.0×4.0 Screw

    Phillips PM2.0×4.0 screw Color Quantity Black Where used: 2 screws that secure the optical drive bracket to the optical drive Where used: 1 Two screws that secure the TV tuner module to the system board 2 Two screws that secure the WLAN module to the system board Screw listing Length Thread...

  • Page 108

    Where used: 4 screws that secure the switch cover to the computer Where used: One screw that secures the power button board to the top cover Screw listing 7–6...

  • Page 109

    Where used: 1 One screw that secures the Bluetooth module to the top cover 2 Four screws that secure the keyboard to the computer 3 One screw that secures the speaker assembly to the computer Where used: 2 screws that secure the wireless antenna transceivers to the display enclosure Where used: One screw that secures the webcam/microphone module to the display panel Screw listing 7–7...

  • Page 110

    Where used: 4 screws that secure the display hinge cover to the display panel Where used: 4 screws that secure the display hinges to the display panel Where used: 7 screws that secure the top cover to the base enclosure Screw listing 7–8...

  • Page 111

    Where used: One screw that secures the TouchPad on/off button board to the top cover Where used: 2 screws that secure the fan to the base enclosure Screw listing 7–9...

  • Page 112

    Where used: 1 One screw that secures the audio/infrared board to the base enclosure 2 One screw that secures the USB board to the base enclosure Where used: One screw that secures the power connector cable bracket to the base enclosure Screw listing 7–10...

  • Page 113: Phillips Pm2.5×6.0 Captive Screw

    Phillips PM2.5×6.0 captive screw Color Quantity Black Where used: 1 Five captive screws that secure the hard drive cover to the computer (screws are secured by C clips) 2 One captive screw that secures the WLAN module compartment cover to the computer (screw is secured by a C clip) Screw listing Length...

  • Page 114: Phillips Pm3.0×4.0 Screw

    Phillips PM3.0×4.0 screw Color Quantity Silver Where used: 4 screws that secure the hard drive left and right brackets to the hard drive Screw listing Length Thread 4.0 mm 3.0 mm Head diameter 5.0 mm 7–12...

  • Page 115: Phillips Pm2.5×5.0 Broadhead Screw

    Phillips PM2.5×5.0 broadhead screw Color Quantity Silver Where used: 3 screws that secure the subwoofer to the base enclosure Screw listing Length Thread 5.0 mm 2.5 mm Head diameter 8.0 mm 7–13...

  • Page 116: Phillips Pm2.5×11.0 Captive Screw

    Phillips PM2.5×1 1.0 captive screw Color Quantity Silver Where used: 4 captive screws that secure the fan/heat sink assembly to the system board (screws are secured by O rings) Screw listing Length Thread 11.0 mm 2.5 mm Head diameter 6.0 mm 7–14...

  • Page 117: Phillips Pm2.5×5.0 Captive Screw

    Phillips PM2.5×5.0 captive screw Color Quantity Silver Where used: 2 captive screws that secure the fan/heat sink assembly to the system board (screws are secured by O rings) Screw listing Length Thread 5.0 mm 2.5 mm Head diameter 5.0 mm 7–15...

  • Page 118: Recovering System Information, Creating Recovery Discs

    Creating recovery discs ✎ HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.

  • Page 119: Backing Up Your Information, Backup Suggestions

    ■ Number each disc before inserting it into the computer optical drive. ■ If necessary, you can exit the program before you have finished creating the recovery discs. The next time you open Recovery Manager, you will be prompted to continue the disc creation process. To create a set of recovery discs: 1.

  • Page 120: Using System Restore Points

    Using system restore points When you back up your system, you are creating a system restore point. A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes made to your system.

  • Page 121: Performing A Recovery, Recovering From The Recovery Discs

    Performing a recovery ✎ You can recover only files that you have previously backed up. HP recommends that you use Recovery Manager to create an entire drive backup as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.

  • Page 122: Audio-in (microphone)

    1394 Audio-in (microphone) Connector pin assignments Connector pin assignments Signal TPB- TPB+ TPA- TPA+ Signal Audio signal in Audio signal in Ground 9–1...

  • Page 123: Audio-out (headphone), External Monitor

    Audio-out (headphone) External monitor Connector pin assignments Signal Audio out, left channel Audio out, right channel Ground Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock...

  • Page 124: Hdmi

    HDMI Connector pin assignments Signal Transition minimized differential signal (TDMS) data 2+ TDMS data 2 shield TDMS data 2- TDMS data 1+ TDMS data 1 shield TDMS data 1 shield TDMS data 0+ TDMS data 0 shield TDMS data 0- TDMS clock + TDMS data clock shield TDMS data clock-...

  • Page 125: Rj-45 (network), Universal Serial Bus

    RJ-45 (network) Universal Serial Bus Connector pin assignments Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused Signal +5 VDC Data Data + Ground 9–4...

  • Page 126: Requirements For All Countries And Regions

    The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 127: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People’s Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 128

    ✎ Materials disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at This section provides disassembly instructions for the display assembly.

  • Page 129

    Perform the following steps to disassemble the display assembly: 1. Remove all screw covers 1 and screws 2 that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges 1 and the top and bottom inside edges 2 of the display bezel until the bezel disengages from the display assembly.

  • Page 130

    4. Disconnect all display panel cables 1 from the display inverter and remove the inverter 2. 5. Remove all screws 1 that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly 2 from the display enclosure. 7.

  • Page 131

    9. Use a sharp-edged tool to cut the tape 1 that secures the sides of the display panel to the display panel frame. 10. Remove the display panel frame 2 from the display panel. 11. Remove the screws 1 that secure the backlight cover to the display panel. 12.

  • Page 132

    16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. Å WARNING: The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. 18.

  • Page 133

    19. Disconnect the display cable 1 from the LCD panel. 20. Remove the screws 2 that secure the LCD panel to the display rear panel. 21. Release the LCD panel 3 from the display rear panel. 22. Release the tape 4 that secures the LCD panel to the display rear panel. 23.

  • Page 134

    1394 port connector pinout 9–1 location 2–8 AC adapter, spare part numbers 3–10 administrator password 5–3 advanced Setup Utility features 5–2 antennae disconnecting 4–17 locations 2–1 removal 4–33 spare part number 4–33 audio product description 1–3 audio/infrared board removal 4–50 spare part number 3–4 audio-in jack connector pinout 9–1...

  • Page 135

    connector pinout 1394 port 9–1 audio-in jack 9–1 audio-out jack 9–2 external monitor port 9–2 HDMI port 9–3 headphone jack 9–2 microphone jack 9–1 monitor port 9–2 network jack 9–4 RJ-45 jack 9–4 USB port 9–4 Diagnostics menu, Setup Utility 5–4 Digital Media Slot 2–7 Digital Media Slot light 2–7 diskette drive, precautions 4–2...

  • Page 136

    headphone 2–7 microphone 2–7 network 2–8 RJ-45 2–8 TV antenna/cable 2–7 key components 2–4 keyboard product description 1–4 removal 4–24 spare part numbers 3–3 keyboard cover removal 4–20 spare part number 3–3 keys 2–4 2–4 function 2–4 integrated numeric keypad 2–4 Windows applications 2–4 Windows logo 2–4 language support 5–4...

  • Page 137

    ports product description 1–4 power button 2–2 power button board removal 4–22 spare part number 3–3 power button board cable, removal 4–27 power connector 2–7 power connector cable removal 4–52 power cord set requirements 10–1 spare part numbers 3–10 power light 2–5 power requirements product description 1–4 power-on password 5–3 previous/rewind button 2–2...

  • Page 138

    subwoofer location 2–9 removal 4–48 spare part number 3–4 switch cover removal 4–18 spare part number 3–3 system board removal 4–44 spare part numbers 3–4 System Configuration menu, Setup Utility 5–4 system DMA specifications 6–5 system I/O address specifications 6–7 system information 5–3 backing up 8–2 performing a recovery 8–4...

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