Tcp/Ip; Troubleshooting - Xerox 4112 System Administration Manual

Troubleshooting

When the printing problems are not notified
Cause
The user is not listed on the
print server notification
recipients.
When the completion of the job is not notified
Cause
The Notify option is not
specified when the computer
transmitted the print data.
Netware command CASTOFF
has been issued on the
computer.

TCP/IP

This section describes the troubleshooting, notes, and restrictions when using TCP/IP.
Troubleshooting
The possible causes, check points, and remedies for problems when using TCP/IP (LPD) are
as follows:
When using Windows 2000, Windows XP, or Windows Server 2003.
When you cannot print
Cause
The IP address is incorrect
The volume of the print data of
an instruction from a computer
exceeded the maximum
receivable volume when the LPD
spool is set to memory spool.
10-8 System Administration Guide
Xerox 4112/4127 Copier/Printer
Check point
Use PCONSOLE from a computer
to confirm if the user who
transmitted the job, or any
groups which the user is a
member of is listed under Print
Server Information > Printer >
Printer xxx Environment
Settings > Notification.
Check point
Confirm if the Notify option is
specified when transmitting the
print data.
Not applicable
Check point
Request your network
administrator to check the IP
address on the machine.
Confirm amount of the LPD
spool memory and then
compare it with the required
amount for the data being
printed.
Remedy
Add the user or a group where
the user is a member of to
Notification.
Remedy
Specify the Notify option when
transmitting the print data.
Issue the NetWare command
CASTON on the computer.
Remedy
Set a correct IP address on the
machine.
If the print data is one file and still
exceeds the memory amount,
divide the file to make one
instruction smaller than the
memory.
If the print data is multiple files
and exceeds the memory amount,
decrease the number of files to
print at once.